Customer Experience (CX) has always been critical for companies, but now the value of Employee Experience (EX) is gaining recognition. A robust job market offers workers a lot of options, so companies have to compete to attract and retain good people. This was especially true during 2021’s Great Resignation, when a record number of workers […]
A unified enterprise voice network connects your customers and employees, no matter where they’re located… UCaaS also offers bottom line benefits by eliminating the need for expensive hardware and maintenance costs. With UCaaS, you can control your IT budget, while providing your team with advanced features and functions. You’ll also improve the customer experience, making […]
Wi-Fi is the Preferred Connectivity Method for Billions of Devices, Users, and Things This year you’ll be hearing more about Wi-Fi 7, the latest wireless networking standard promising higher speed connections. Currently, Wi-Fi 6 tops out at 9.6 Gbps, while Wi-Fi 7 is anticipated to clock in at 46 Gbps. As always, early adopters will […]
Contact center managers are under a lot of pressure to deliver better results with fewer resources. Meanwhile, diminishing corporate budgets are forcing organizations to think of creative ways to compensate staff. These include pay-as-you-go arrangements in the form of zero-hour contracts, reduced and annualized working hours, and time off without pay. How then can organizations […]
As the hybrid workforce has increased, so has the number of cybersecurity breaches. Fortunately, many of the security vulnerabilities that come with remote work can be minimized with clear-cut policies, training, and IT support for your remote workers. Here is a helpful checklist of best practices you can implement to better safeguard your organization. 1. […]
We don’t believe in “one size fits all.” TCI’s custom solutions are designed to meet the precise communication needs of large and small organizations. A variety of cloud and on-premises deployments are available to connect your company and every location in your enterprise, and we’ll help you find the one that fits you best. Cloud […]
Today’s business reality is that you can’t be competitive without a fully optimized communications system. That’s why it’s important to regularly take a hard look at what you have and what you should have. Many communications system features that may have seemed unnecessary a few years ago are now table stakes. Likewise, features you thought […]
MiVoice Connect and MiVoice Connect CallCenter – formerly ShoreTel Connect products – are slated to end production by Mitel at the end of 2024 and support will be discontinued at the end of 2030. While this news means future change, you have time to make decisions on the best alternative for your organization. Migrate to […]
Mitel’s popular MiVoice platform brings organizations customized communications and an improved customer experience. Acquiring an enterprise-level, on-site phone system typically requires a hefty CAPEX investment or lease. But now TCI and Mitel offer a budget-friendly way to simplify your Communication and Collaboration needs as a predictable OPEX subscription. Why Subscribe to MiVoice? Only pay for […]
TCI has 40+ years of experience designing, building and maintaining flexible cable and wireless infrastructures that support voice, data, video, security and multimedia systems… One-Stop-Shop for Cabling Inside & Outside Cabling Rack and Cabinet Layout, Design, Installation Pathway and Conduit Design, Installation Fiber Optic Design, Installation, Testing Copper Design, Installation, Testing CAD, Documentation, Labeling Testing […]
TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.