Get to know ‘CloudLink’… Mitel’s On-Ramp to an IoT and Cloud Future

We want you to be ready when Mitel’s innovative ‘CloudLink’ comes online, so as news breaks look for more updates from us. ‘CloudLink’ will be a focal point of Mitel’s product roadmap moving into 2018, and we like what we’re hearing.

At a high level, the CloudLink vision is to provide:

• A bridge to enable any Mitel call control platform to interface with cloud-based applications

• Access to vertically-focused micro applications

• An aggregation point for IoT sensors that can trigger communications actions or responses

• APIs for third-party developers for use in creating applications

• A zero-code application development environment that non-programmers can use to create apps

• An integration point for third-party cloud apps like Salesforce, Zapier, and If-This-Then-That using call control signaling and notification in the workflow

CloudLink’s architecture has two elements: a CloudLink gateway device connected to the Mitel Next platform running in Amazon’s cloud (AWS). The gateway can be deployed either on-premises or in the cloud. CloudLink enables signaling protocols from a mix of PBXs – different makes and models – to be normalized so there is only one common signaling and messaging protocol between the gateway and the Mitel Next Platform.