Improving Customer Relationships with MiContact Center solutions

Whether you run a department, an enterprise, or a small business, the goal of any contact center is ensuring that customers get the kind of service they need so you can build and maintain profitable relationships.

Mitel offers niche MiContact Center solutions for virtually any business need…

Large-Scale Enterprise-Grade Contact Centers deliver custom IVR capabilities and monitoring, reporting, forecasting, and agent productivity tools for the most sophisticated centers, including virtual, multimedia contact centers with multiple locations and remote agents.

Microsoft Lync-Based Contact Centers are built natively on the Lync Server call control and desktop client, combining ACD routing with in-queue messaging, extended Lync presence, real-time reporting, historical monitoring and forecasting, and CRM screen pops.

Outbound Contact Centers provide preview and predictive dialing, as well as campaign and agent scripting capabilities.

Cloud-Based Contact Centers enable businesses to offer a quality customer experience anywhere, anytime, from any device, and across any channel.

Informal and Workgroup Contact Centers provide an entry-level solution for workgroups with up to 100 agents.

Small Formal Contact Centers provide an out-of-the-box solution designed for single-site contact centers with 50 or fewer agents.

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Check out the Mitel Solutions Portfolio here

We’ll help you select and implement the call center solution that’s right for your business.  Contact your TCI sales rep or Customer Service at (703) 321-3030 or CustomerService@tcicomm.com.

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