Unified Communications as a Service… 8 Ways it Makes Teamwork and Your Job Easier

Collaboration doesn’t have to be a complex undertaking. With UCaaS, you get an end-to-end service that puts all your communications tools in one place. Here are 8 ways UCaaS simplifies collaboration – and will make your job easier… Never lose your place with one-stop communication. UCaaS makes all your communications available from a single hub […]

How Data Center and Collocation Services Simplify Your IT… Offsite. Secure. Scalable.

At TCI we make IT easy. As your trusted technology partner, we can transform your data center from outdated onsite hardware to cyber-secure virtual storage in the cloud. By offering the best in alternative third-party collocation facilities, we take away the headaches and risks associated with managing your own data center. Imagine no more… Crashes […]

Mitel Delivers More Advantages with Expanding Google Cloud Partnership

Our strategic partner, Mitel has broadened its partnership with Google Cloud to provide greater security and reliability for businesses looking to move more of their collaboration tools and communications to the cloud in order to accelerate their Digital Transformation… As part of the expanded partnership, Mitel will now leverage the Google Cloud Platform to support […]

5 Ways Mitel’s Seamless Teamwork App Enables More Wins and Project Success

You may think that your team is successful enough with just phone and email. Maybe you think screen sharing’s the ultimate in cool. But true teamwork requires more advanced communications. Specifically, it needs seamless access to robust tools from a single app, one that can be accessed via web, desktop and mobile. Mitel’s innovative Teamwork […]

Improving Customer Service… 8 Call Center Trends You Need to Watch

When it comes to improving the Customer Experience with better technology, 2019 is shaping up to be the year of strategic thinking with focus areas like better analytics, more social media conversations and innovative ways to involve artificial intelligence. To keep you informed and help you stay on target with your plans, we’ve identified the […]

Unified Communications as a Service… How it Saves Time for Your CFO, Controller & Accounting Team Too

Telecom services can be one of your top expenses, so keeping a close eye on these costs is essential for protecting your bottom line. Unfortunately, accounting for telecom services can be a very time-consuming undertaking for many businesses, particularly if they manage multiple locations or their telecom arrangements haven’t changed in recent years. This staff-intensive […]

Too Busy? How Cloud Phone Systems Provide Time Saving Solutions for IT Managers

Often working with limited resources and a small team, IT managers shoulder an immense set of responsibilities. In addition to implementing new growth initiatives, there are multiple systems to maintain and often multiple locations to support. With more users on the move, their jobs have only become more complicated. Moving to a cloud phone system can […]

7 Ways Cloud Voice & Collaboration Makes Your Job Easier

Collaboration doesn’t have to be so complex… With TCI Cloud Voice Services all of your communications and collaboration tools are in one place, which means you can transition from one device or channel to another – and never lose a word in the process. Here are 7 ways Cloud Voice simplifies collaboration – and makes […]

Voice Documentation for Your Business… The Benefits of Call Recording

Organizations in many industries are faced with legal, industry and service-level compliance guidelines that require them to record their phone conversations. With Call Recording your organization can quickly capture, organize, archive, playback, and share voice documentation for valuable insight into customer interactions and organizational performance. Call Recording can be used to solve these common business […]

Improving Your Customer Experience… Consumers Want More Human Interaction

According to the latest research, 8 in 10 consumers want more human interaction from businesses, yet 64% believe companies have lost touch with the human element of the Customer Experience, especially as they add more technology into the mix. Here’s some practical advice on how you can humanize the Customer Experience in your business… Create […]

Unified Communications… Telework Included to Empower High-performance Employees

With telework, your company’s business activities no longer need to be tied to specific times or locations. Your employees can work remotely and collaboratively – whenever they want – to access company data and expertise from their homes, across town, or around the world. The result is happier staff, lower overhead and improved efficiency for […]

Getting More from Your Technology Investments

Staying competitive, taking advantage of opportunities, and saving money do not always require abandoning technologies you already have in favor of a single silver-bullet breakthrough. TCI can help you optimize your business processes at incremental cost simply by extending your current technologies to achieve transformative results. Take the Cloud, for example… This is now a […]