Voice Documentation for Your Business… The Benefits of Call Recording

Organizations in many industries are faced with legal, industry and service-level compliance guidelines that require them to record their phone conversations. With Call Recording your organization can quickly capture, organize, archive, playback, and share voice documentation for valuable insight into customer interactions and organizational performance. Call Recording can be used to solve these common business […]

Improving Your Customer Experience… Consumers Want More Human Interaction

According to the latest research, 8 in 10 consumers want more human interaction from businesses, yet 64% believe companies have lost touch with the human element of the Customer Experience, especially as they add more technology into the mix. Here’s some practical advice on how you can humanize the Customer Experience in your business… Create […]

Unified Communications… Telework Included to Empower High-performance Employees

With telework, your company’s business activities no longer need to be tied to specific times or locations. Your employees can work remotely and collaboratively – whenever they want – to access company data and expertise from their homes, across town, or around the world. The result is happier staff, lower overhead and improved efficiency for […]

Getting More from Your Technology Investments

Staying competitive, taking advantage of opportunities, and saving money do not always require abandoning technologies you already have in favor of a single silver-bullet breakthrough. TCI can help you optimize your business processes at incremental cost simply by extending your current technologies to achieve transformative results. Take the Cloud, for example… This is now a […]

Time for a Tune Up? Ensure Your Office Wi-Fi is Keeping Up With Demand

With the proliferation of Wi-Fi enabled devices, every business is adapting to keep up with more access points, bandwidth and the latest IEEE 802.11 standards. High-speed Wireless LANs allow your employees and visitors to work anywhere in your building or campus with convenient, worry-free access to the Internet or your local IT resources. We Make […]

Mitel Study of Business Executives Reveals What’s Driving Cloud Voice Adoption

Mitel recently issued a study of the perceptions and motivations of executives for migrating to a cloud-based model for their business communications. Key takeaways include… Innovation is at the heart of cloud migration Access to innovative features not available with traditional telephony solutions was by far the main driver for migrating to a cloud model. […]

Unified Communication as a Service… Move Your Voice to the Cloud – Get DR and BC at No Cost!

Businesses are investing in Cloud Voice for a variety of reasons, including cost savings, mobility, scalability and the desire to shift financing from CAPEX to OPEX. Others are taking Cloud Voice a step further – not only adopting UC as a Service (UCaaS) for its collaboration tools, but for its built-in disaster recovery (DR) and […]

Cut Your Network & Telecom Costs and Enhance Your Services

Wondering if you’re getting the best pricing, service, and solutions? Need faster broadband, voice or data? A more reliable connection to your data center? Want great customer service when you need it? Now you can have it all… Get all the communications support you need from your single-source partner – TCI. We find the best […]

Evaluating Your Voice and IT Support? TCI Offers Customized Ad Hoc and Annual Plans

Our customers appreciate having a choice of service programs for keeping their Voice and IT systems running smoothly. We support everything from traditional ad hoc support to annual plans. Certified Technicians TCI’s factory certified technicians provide installation, repair and maintenance services 24 hours a day, 7 days a week, 365 days a year… Telecom system […]

4 Team Collaboration Trends Easing Email Overload

Information overload can dilute employee engagement, drop productivity and raise turnover rates. Easing this burden requires having the right balance between communication, collaboration and technology without contributing to overload. Here are some trends to adopt that can ease the burden for your business… Trend #1: Integration of Team Collaboration Tools – Rather than stretch email as […]

Simplify & Secure Your Wi-Fi/Wireless Networks with Our Cloud Managed Service

Your business depends on having a reliable network infrastructure that is continuously monitored for proper operation. Wireless connections are a critical element of today’s network infrastructure and one that consumes a growing share of IT resources to secure and manage. To support your wireless connections TCI has launched a cloud-managed solution – powered by Cisco […]

Ice & Snow Season Arrives… We Make Connecting Your People from Home Easy

‘Tis the season when bitter cold, gusty winds and snow storms can pop up at any time. This means weather-related office closings can be expected too. DC-area businesses cannot afford weather-related shutdowns. Now is the time to review snow emergency plans to ensure your people know how to respond. And if your business does not […]