Schedule your Technology Planning Session with TCI

With budget season here and 2018 right around the corner, now is the perfect time to start evaluating your office technologies and setting strategic goals for the new year. A TCI Technology & Business Review gets you prepared for the new year, whether you’re considering Digital Transformation, IoT, Disaster Recovery, IT Security, Cloud, or Managed […]

Is Your Wireless Network as Fast as Your Best People?

With the proliferation of Wi-Fi enabled devices, every business is adapting to keep up with more devices, access points, bandwidth, and the latest high-speed IEEE 802.11 standards. Secure Wireless LANs allow your employees and visitors to work anywhere in your building or campus, with convenient, worry-free access to the Internet or your local IT resources. […]

How to Make the Most of Your Communication Investments

Technology is constantly changing, and at an ever increasing pace. When it comes to unified communications and collaboration (UCC), your investments should be positioned for whatever the future brings. Here are some tips for making the most of your UCC investments that will ensure a better path forward for your business. Keep communications seamless The […]

Practical Business Realities Drive Adoption of Hybrid & Cloud Computing

IT systems and data networks should move a business forward, not hold it back. That’s why companies in every industry are looking to the cloud. By using a network of remote servers to store, manage and process data, rather than the traditional local servers they might have on-site today, businesses can reap the advantages of […]

5 Ways to Take Your Customer Experience to the Next Level in the Digital Age

There’s a lot of pressure to provide a great experience each time customers interact with your brand. Businesses are responding by prioritizing the Customer Experience as a competitive differentiator. Your business needs to consider the full range of your Customers’ Experience: not just the call they make to sales or support, but all the different […]

Do You Know What SIP Trunks Can Do for You?

SIP Trunks have emerged as a very popular replacement for traditional phone lines and data network services by helping businesses reduce their bills, while adding flexibility with new features and advantages… SIP trunks can save up to 60% on your monthly bills. Automatic fail-over capabilities support resiliency and disaster recovery. SIP ensures you’ll never lose […]

Goodbye Silos… How TCI Advantage Brings Everything Together

There are a lot of companies out there selling standalone communications solutions, but many miss the mark, falling short when they fail to get to know your business in depth – your user environment, business requirements or history. What sets our approach apart is that the TCI Advantage starts with a holistic suite of capabilities, […]

6 Easy Steps to Prevent Phone Hacking

Phone hacking, also known as “phreaking” costs businesses billions of dollars every year. Decades ago, hackers accessed the public telephone network using a series of tones input via a “blue box” to fool Ma Bell into allowing them to make free long distance calls.  Now hackers can access phone systems through voicemail ports to make […]

New Mitel Speakerphone: MiVoice S720 brings Bluetooth Simplicity & HD Audio to Your Meetings and Conference Calls

A perfect solution for office side-table and small meeting room conferencing, the MiVoice S720 can instantly transform any space into a conference room. Thanks to its 360° microphone pickup and omni-directional HD Voice audio all attendees can hear and be heard. Mitel adds flexibility and performance to Conference Call gatherings… Bluetooth connectivity enables you to […]

A Fresh Look at Skills-Based Routing in your Contact Center to Improve the Customer Experience

The concept of skills-based routing has been around for as long as there have been call centers – connecting in-bound callers directly to the subject matter experts that can get the job done right on the first call. New considerations driven by Digital Transformation Historically, when businesses thought about skills-based routing in their call centers, […]

Hey, Did You Know TCI Can Perform a Complete Network Assessment & Performance Analysis for Your Business?

Do you know what’s on your network today and how well everything is performing? If you haven’t conducted an assessment recently, you may not know… If your network is operating at peak performance. What systems or applications are hogging resources. How to prioritize traffic so apps run smoothly. To what extent unauthorized software and apps […]

TCI Host – Powered by Mitel – 6 Reasons to Bring Your Communications & Collaboration into the Cloud

Bring your communications and collaboration platform into the cloud for better mobility, quality, simplicity and reliability – all at a lower cost than a premises-based system. Add offices, users and features easily to grow and customize your communications for a true competitive advantage. And there are more practical business reasons to make the move to […]