Mitel Partners with Google AI to Develop the Intelligent Customer Experience

By 2020 Customer Experience is expected to overtake price and product as the key differentiator used by customers to influence their brand, product and service decisions. Responding to this reality, Mitel has partnered with Google to deliver new AI-driven customer experience capabilities across all Mitel core contact center solutions, including its cloud-based MiContact Center. Download: […]

Worried About Staying Connected When the Next Hurricane Hits? UCaaS Has You Covered!

Any number of threats can take your business offline, including floods, road closures, fire and other disasters. When your people can’t get to work, your operations can come to a grinding halt and the collateral damage from your unexpected shutdown can be severe. In addition to the pain of lost revenues, your customers may find alternative […]

Want Better Telecom & Broadband Pricing, Performance & Support? TCI Knows the Best Providers

Finding new ways to improve broadband, data, and voice network services and cut costs is important for the financial health and competitiveness of any business. One way to achieve fast results is to have the TCI team review your current bills and services. Our relationships with the leading carriers, cable, broadband, and cloud providers, puts […]

Aging Phone System Slowing You Down? Mobilize Your Business with Cloud Voice Service

Still tethered to your desk while taking calls? If your old phone system is still holding you back, now is a great time to upgrade your communications to Cloud Voice. You’ll get more mobility, quality, and reliability – all at a lower cost than you’re paying now. You’ll be able to easily add offices, users […]

Growing Your Business? Ease Your Onboarding Headaches with UC & Mobile Applications

Onboarding new employees can be a major headache, especially when you’re hiring at a brisk pace. If the process doesn’t go well, your new employees can take longer to reach their full potential. If they get frustrated, they might even quit. The key to successful onboarding is making it possible for new employees to ramp […]

Relocating Your HQ or Adding a New Office? Your Technology Plan Should Be Priority 1

Whether you’re faced with relocating the company headquarters or adding a new office, ensuring a successful Day One requires that you plan ahead – especially when it comes to office technology. Some of the technologies you need to consider and plan for will include: Voice, Data and Video Services and Platforms Wired and Wireless Infrastructure […]

Are You Getting the Full Value Out of Your CRM Platform?

Getting the most out of your CRM requires that you integrate it with your Business Voice applications. Almost all of the popular CRM services on the market seamlessly integrate with Mitel’s systems. Using a customized CRM? Our experienced development team can bring your customer data, phone system and call center together. When your CRM is […]

10 Contact Center Tools You Should be Using… But Probably Aren’t

You may think you are running an efficient and cost effective contact center, but there is always room for improvement when it comes to the Customer Experience. Mitel recommends adopting the following capabilities to help boost productivity, ensure resiliency, and improve the efficiency of your contact center… Cradle-to-Grave Lifecycle Reporting Customizable Reporting Agent Forecasting Schedule […]

Shifting From a ‘Project Outcome’ to ‘Business Outcome’ Mindset

In a fast-moving economy, with companies jockeying for every competitive advantage, it pays to take stock of how successful you are in achieving business goals. Are you satisfied with merely executing the latest projects, or are you focused on achieving specific Business Outcomes? For example, if the Business Outcome you need is to attract the […]

Which WAN Service is Right for Your Organization? MPLS, SD-WAN… or Both?

When you’re optimizing your WAN, choosing between SD-WAN and MPLS can be a challenge. The choice involves weighing the pros and cons of each network technology and then applying them to your business needs. MPLS Pros & Cons Multiprotocol Label Switching (MPLS) provides a high Quality of Service (QoS) by managing and avoiding packet loss. […]

Planning Ahead as Verizon’s Copper-Based Telephone Network Fades Away

Verizon plans to sunset its Public Switched Telephone Network (PSTN) by 2020 – along with all the associated copper wires and legacy equipment that sustained it. Instead, Verizon will totally rely on an all-IP broadband infrastructure for service delivery. If your business is among the 50+% that still use a mix of PBX, ISDN circuits […]

Meet Your Customers Where & How They Want with Omnichannel Contact Centers

The term omnichannel refers to connecting your customers to your business across all available channels – web, voice, smartphones, social media, PCs, email, text, etc. – with a consistent experience and message. In our digital world, customers want to choose the method of contact that makes the most sense for them at any given time. […]