Which WAN Service is Right for Your Organization? MPLS, SD-WAN… or Both?

When you’re optimizing your WAN, choosing between SD-WAN and MPLS can be a challenge. The choice involves weighing the pros and cons of each network technology and then applying them to your business needs. MPLS Pros & Cons Multiprotocol Label Switching (MPLS) provides a high Quality of Service (QoS) by managing and avoiding packet loss. […]

Planning Ahead as Verizon’s Copper-Based Telephone Network Fades Away

Verizon plans to sunset its Public Switched Telephone Network (PSTN) by 2020 – along with all the associated copper wires and legacy equipment that sustained it. Instead, Verizon will totally rely on an all-IP broadband infrastructure for service delivery. If your business is among the 50+% that still use a mix of PBX, ISDN circuits […]

Meet Your Customers Where & How They Want with Omnichannel Contact Centers

The term omnichannel refers to connecting your customers to your business across all available channels – web, voice, smartphones, social media, PCs, email, text, etc. – with a consistent experience and message. In our digital world, customers want to choose the method of contact that makes the most sense for them at any given time. […]

Hey, Did You Know That TCI Provides Infrastructure as a Service… Managed Wi-Fi, Cabling, Security & More?

Infrastructure as a service (IaaS) is a computing environment that is provisioned and managed by your provider. IaaS simplifies your life. You avoid the complexity of buying and managing your own infrastructure. Rather than paying a big upfront capital expense, you pay an affordable monthly subscription that scales up and down based on what you […]

Get to Know MiCloud Flex… A High Performance UCaaS Environment Supporting Seamless Integration with Top Business Apps

With MiCloud Flex, you get a business phone system that just works… Designed for large enterprises and companies that require a more customized unified communications (UC) environment, MiCloud Flex delivers the highest levels of performance, reliability and security through Mitel’s global, mobile cloud. The brains of the system reside in geo-redundant data centers. Your people access […]

Raise Your MiVoice Office 250 to the Cloud with OfficeLink… Mitel’s New Mobility App

Looking to stay more connected with your customers and co-workers? Missing critical calls? Does your business rely on being available for every revenue opportunity? Available as a subscription-based service for the MiVoice Office 250 platform, Mitel’s new OfficeLink App connects your phone system to the Cloud. The app supports mid-call functionality features not typically available […]

Get to Know Affordable MiCloud Connect… the Mitel-Powered Cloud Voice Service for Small & Mid-Sized Businesses

Is your business outgrowing its phone system? Looking for more mobility or new tools to compete?  MiCloud Connect lets you move communications and collaboration to the cloud with confidence… And beat the competition by making your teams more productive, enhancing the Customer Experience, and improving your business intelligence. All this from Mitel, the global leader in […]

Mitel’s CloudLink Solution… Everything Begins with the Gateway Connecting Your On-Premises Platforms to the Cloud

CloudLink is Mitel’s innovative application development and delivery solution. Our Blog Post from last month provides an introduction and overview. As discussed, CloudLink allows businesses to leverage their existing Voice and IT assets, while adding and extending new capabilities from the Cloud. A key component of this app development and delivery solution is the CloudLink […]

Access Mitel’s Entire Pallet of Tools via TCI Host – Your Customized Cloud Voice Service

TCI Host service is all about flexibility Add new cloud-based tools to your existing business phone system, and when you’re ready, migrate your platform to the cloud and reduce your overall telecom costs. Cloud communications isn’t an all-or-nothing endeavor There are several deployment models you can choose from depending on your business’s unique situation, and […]

Mobilize Your Enterprise With Mitel’s MiVoice 6900 Premium Desk Phones

Mitel’s MiVoice 6900 series desk phones enable you to become more mobile with one-touch Bluetooth pairing and seamless integration with your mobile phone. Not only can you stay productive by easily switching calls between your desk phone and your mobile phone, you can have mobile and desktop contacts automatically sync between your devices. 6900 Series […]

TCI Host – Cloud Voice Solution Simplifies Communication, Management & Budget

When you combine flexible communications, mobility and the cloud, borders disappear, barriers collapse, costs drop and productivity rises. If these sound like the kind of advantages you want to bring to your business, it’s time to move to the Cloud with TCI Host. Talk, Chat, Share & Meet With TCI Host, you get all the […]

The 5 Most Important Contact & Call Center Trends

We’ve seen a lot of changes to the call center and Customer Experience landscape in recent years. Cloud communications and a distributed workforce have been on the minds of many our clients. The need to integrate social media channels is becoming more important than ever. Here are 5 of the strategic trends shaping up to […]