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Unified Communications as a Service… 8 Ways it Makes Teamwork and Your Job Easier

Collaboration doesn’t have to be a complex undertaking. With UCaaS, you get an end-to-end service that puts all your communications tools in one place. Here are 8 ways UCaaS simplifies collaboration – and will make your job easier…

  • Never lose your place with one-stop communication. UCaaS makes all your communications available from a single hub on your desktop. Keep an eye on every call and message and never lose sight of important details.
  • Be as productive on the road as you are in the office. With a mobile app, employees can take the office everywhere and get the same experience on the road as they do at their desk. Whether in the office or on the road, they can join a meeting with a single click, without the need to enter those cumbersome participant codes.
  • Take the conversation smoothly from text to voice with ad-hoc meetings. UCaaS helps you connect with the one person who has the information you need – at the precise moment you need their help. With one click, start a meeting and follow through by assigning tasks.
  • Respond to important messages faster with visual voicemail. Nothing ushers in a greater sense of urgency – and stress – than checking your voicemail after a long morning of meetings. With visual voicemail, messages are transcribed and sent to email so you can scan and prioritize who to call back first.
  • Get to the right person at the right time. With presence, colleagues make their whereabouts known to everyone in the organization. So, when a customer calls asking the question only a subject matter expert can answer, everyone knows where and how to reach them.
  • Stay on-track by setting agendas up front. When you create a meeting invite, you have the option to create a timed agenda. Attendees know up front what will be discussed and how much time will be spent on each item. Your meetings stay on track and are more productive.
  • Live in your CRM. When you integrate your phone with your CRM application, salespeople never have to switch between the two. They stay in the CRM to make and receive phone calls. Just by answering their phone, items are automatically added to their to-do lists.
  • Or live in Outlook or G Suite. Your UCaaS can also integrate seamlessly with Microsoft Outlook and G Suite, easing adoption of your new phone system throughout the organization.

With UCaaS supported by TCI, you can have seamless communications designed precisely for your collaboration needs. Contact us today at (703) 321-3030 or info@tcicomm.com.

Too Busy? How Cloud Phone Systems Provide Time Saving Solutions for IT Managers

Often working with limited resources and a small team, IT managers shoulder an immense set of responsibilities. In addition to implementing new growth initiatives, there are multiple systems to maintain and often multiple locations to support. With more users on the move, their jobs have only become more complicated.

Moving to a cloud phone system can go a long way toward alleviating this heavy workload and give your IT team more time to focus on higher level business initiatives. Here’s how…

  • Reduce Multi-Vendor Management – Managing multiple vendors not only impacts daily productivity, but outdated systems that are patch-worked together typically cannot deliver a consistent user experience, especially when you add different devices to the mix. Troubleshooting problems is more time-consuming, and because the systems may not be integrated, you’re not getting a consolidated view of your operations.
  • Lower Total Cost of Operations – Managing to budget is a core responsibility for every IT leader, and a cloud phone system can help you predictably meet departmental targets. By working with just one vendor instead of many, you’ll lower the total cost of operations by reducing the complexity of day-to-day management and time spent troubleshooting. You can also mix and match the customized features you need without paying for ones you don’t.
  • Future-Proof Your Business – One challenge with traditional phone systems is that the technology ages quickly. With a cloud system, you can always take advantage of the latest features and applications. Plus, there are increased opportunities for integration with other business applications. Employees can leverage new capabilities as they need them, without ever involving the IT team.
  • Headache Relief – By reducing complexity, a cloud phone system will save you time and allow you to focus on mission-critical IT tasks that drive productivity across the business. With easier implementations and uniform deployments, your IT team can spend less time training users and more time working on high-value projects. You might still have headaches, but they won’t be caused by your phone system.

If you’re an overworked and understaffed IT manager, wouldn’t it be nice to stop worrying about at least one of your systems?

If you’re thinking “yes,” then consider transitioning your business phone system to the cloud… Contact us today at (703) 321-3030 or info@tcicomm.com.

 

 

7 Ways Cloud Voice & Collaboration Makes Your Job Easier

Collaboration doesn’t have to be so complex… With TCI Cloud Voice Services all of your communications and collaboration tools are in one place, which means you can transition from one device or channel to another – and never lose a word in the process.

Here are 7 ways Cloud Voice simplifies collaboration – and makes your job easier:

  1. Never lose your place – All your communications are available from a single hub on your desktop, so you can keep an eye on every call and message and never lose sight of important details.
  2. Work from anywhere, together – Everyone on the team can chat, share tasks and collaborate on documents within a single workspace, whether team members are at home, on the road, or in another country.
  3. Initiate ad-hoc meetings – Need information fast? Connect with the right people at the precise moment you need their help. With one click, start a meeting and assign tasks.
  4. Prioritize messages for fast response – With visual voicemail, messages are transcribed and sent to email so you can scan and prioritize who to call back first.
  5. Reach the right person at the right time – With presence, employees make their whereabouts known, so everyone knows where and how to reach them.
  6. Set agendas up front – Create a timed agenda so attendees know ahead of time what will be discussed and how much time will be spent on each item. Your meetings stay on track and are more productive.
  7. Live in your CRM – Salespeople never have to switch between their IP phone and CRM application. They can stay in the CRM to make and receive phone calls. Just by answering their phone, items are automatically added to their to-do lists.

You can have seamless and reliable communications and collaboration without breaking the bank. Our service plans and pricing are flexible and designed to adjust to your business needs.

Let’s talk about how TCI Cloud Voice services can transform the way you do business. Contact us today at (703) 321-3030 or info@tcicomm.com.

 

 

Improving Your Customer Experience… Consumers Want More Human Interaction

According to the latest research, 8 in 10 consumers want more human interaction from businesses, yet 64% believe companies have lost touch with the human element of the Customer Experience, especially as they add more technology into the mix.

Here’s some practical advice on how you can humanize the Customer Experience in your business…

  • Create an engaged workforce by investing in more self-serve and automation options for customer service. By using chatbots, for example, to answer routine questions, customers can resolve issues on their own more quickly. Employees are then free to focus on the more unique and challenging customer interactions where their performance can add real value to the relationship.
  • Empower your workforce. Frontline employees know first-hand what irks your customers. Yet, many companies fail to tap this vital source of business intelligence. One way to fix this problem is to empower employees to suggest process improvements. As they become more invested in making customers happy, they’ll become more engaged and welcome opportunities to use their skills and creativity to solve problems and stretch further.
  • Provide tools that help employees succeed. Contact center agents usually bear the brunt of customer ire. And they get hit with a double whammy: Agents who can’t solve a customer issue on the first call find themselves on the wrong foot with the customer and their supervisor. To change this situation, an agent can deliver a more personalized and human interaction when CRM data is integrated with the communications solution.
  • Make collaboration easy by reorganizing the workplace to enable employees to collaborate on demand. They’ll not only be more productive, they’ll have the tools to build stronger internal working relationships with each other and with remote colleagues. Tools like web chat or video conferencing make the distance between home and office disappear.
  • Invest in training by incorporating tools such as personalization and self-service into internal portals and dashboards. Making it easy to access knowledge bases and subject matter experts will improve employees’ interactions with clients.

When employees are happy and engaged, they bring that outlook to every client conversation. Companies that focus on the employee experience first will deliver a stellar Customer Experience every time.

Let’s talk about next steps to improve your Customer Experience. Contact us today at (703) 321-3030 or info@tcicomm.com.

 

4 Team Collaboration Trends Easing Email Overload

Information overload can dilute employee engagement, drop productivity and raise turnover rates. Easing this burden requires having the right balance between communication, collaboration and technology without contributing to overload. Here are some trends to adopt that can ease the burden for your business…

  • Trend #1: Integration of Team Collaboration Tools – Rather than stretch email as a “one-size-fits-all” communications channel, it’s more productive to use team collaboration tools. From instant messaging and team workspaces to audio/video conferencing and desktop sharing, collaboration tools will transform the way you work and enable your teams to be more productive, whether they’re in the office or off-site.
  • Trend #2: Shared Calendars & Presence Capabilities – Many emails are from people trying to coordinate schedules. A better way to organize meetings is to adopt shared calendar functionality and integrate presence features. That way, colleagues will know instantly who is currently in a meeting or on the phone. Everyone will be more productive when group interactions are centralized into a single, synchronized workspace.
  • Trend #3: Document Collaboration – Shared document collaboration systems store and organize documents in a central online location. Team members can log into the system and edit, comment or review documents whenever they need to. With only a single instance of every document stored online, there’s no problem of multiple versions floating around or multiple emails causing confusion and delays. This makes teams more productive and businesses more efficient.
  • Trend #4: Unified Collaboration for Project Management – Projects don’t have to get bogged down with a disconnected array of messages and tools. Collaboration technology makes it easier than ever to keep up to date on projects, assign to-dos with deadlines and track the progress of team members within a single application. The entire team can have a common view of where the project stands and everyone’s roles and contributions.

Embracing one or all of these trends will reduce employee stress and lead to better, faster decision-making.

Email isn’t going away any time soon, but the deluge of information created by disparate systems is a factor you can control. Contact us today: (703) 321-3030 or info@tcicomm.com.

 

Managing Multiple Sites? Hundreds of Phones? How Cloud Voice Enables Corporate Communications

Designed to support small businesses to large enterprises that require customized UC and Collaboration, TCI’s Cloud Voice solution delivers the highest levels of performance, reliability and security through its global, mobile-ready cloud platform.

TCI’s team of certified network engineers will design and deploy a voice solution that keeps your business operating at peak performance – no matter how many locations you may have.

Ideal for Multi-Office Environments

Managing Cloud Voice locations and users is easy. Your local administrators can add and move users from an intuitive, centralized online portal. You can extend feature and call flow control to users or manage their access.

Your users will appreciate having the same communications experience anywhere, anytime, and on any device. Applications and information can be accessed seamlessly from any location because they are delivered from the cloud. Advanced security protection ensures that sensitive data remains safe.

Collaborate Smarter

Users can bring Outlook, Notes, Google, Lync/Skype and other applications into the conversation for true unified communications. TCI also offers robust productivity-enhancing features, including presence-based awareness, instant video communication, visual voicemail, attendant console, and much more.

Maximum Flexibility & Scale

Regardless of company size, you get all the flexibility you need to create your own communications environment without the complexity of managing it yourself. Cloud Voice can easily be scaled up or down instantly, allowing your business to grow and add features at your own pace.

If your legacy phone system is holding back your business, let’s talk about Cloud Voice Service. Contact TCI today: (703) 321-3030 or info@tcicomm.com.