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Tips for Team Success… 4 Types of Meetings You Want to Avoid in 2022

Today, it seems like everyone is dialing in from their home office. Up to half of the workforce plans to work from home at least part-time, according to new research by Frost & Sullivan, so yet another evolution of meetings is on the horizon.

Given this new work environment, here are 4 types of meetings to avoid in 2022 – and tips to make your meetings more effective in our hybrid world.

1. The “Can Everyone See My Screen?” Meeting

The problem: Broken video and muted microphones may have been par for the course at the beginning of remote work, but with video usage 350% higher than pre-pandemic days according to Frost & Sullivan, meeting-goers expect more. Nobody wants to wait for their host to figure out how to share their screen or load their own presentation. Failed breakout rooms leave everyone feeling like their time has been wasted.

The fix: Make sure you’re using collaboration applications that effortlessly support the functions you need. Improvements like adaptive lighting, sound bars for better audio, and adjusted camera angles help make it feel like everyone is in the room together. It’s also important to ensure everyone involved can use these tools effectively. Spending time training your team means less precious time wasted during their actual meetings.

2. The “This Could Have Been an Email” Meeting

The problem: The entire team has gathered together to discuss the latest project, only to spend an excruciating hour going over a single document, line-by-line. Or the “update meeting” just to learn that there haven’t been any changes since the last time you met. If your meeting doesn’t require in-depth discussion and distracts people from their day, it probably could have been an email.

The fix: This might seem obvious, but sometimes emails really are better than meetings! Emails allow participants to respond at their own pace, provide complete records of the communication and give updates in real-time. Of course, nuance can sometimes be lost over text or ideas that need to be explained. In cases like these, having the right technology makes it easy to transition to a quick call, but only for long enough to clarify the point. Just be sure to follow up with an email to keep everyone on the same page.

3. The “What Are We Talking About Again?” Meeting

The problem: Absent agendas, rambling tangents, and discussions that are more like digressions – these are all signs that a meeting has gone off the rails. Without a focused plan and a dedicated leader to guide the discussion, the overall quality of work and satisfaction can suffer.

The fix: Unified communications technology makes it possible for a team leader to create and share an agenda ahead of time, along with any files needed for the discussion. Action items can be assigned and tracked in a collaborative workspace, so everyone is on the same page, during and after the meeting.

4. The “Gang’s All Here” Meeting

The problem: When too many people are required to attend a meeting that they have little practical involvement with, engagement rates plummet. Some studies show that less than 50% of meeting time is effective and engaging. The rate of engagement is even lower for remote participants, meaning that most meetings aren’t just boring, they’re ineffective.

The fix: The best meetings have a maximum of 5 or 6 participants, but the smaller the better. This allows everyone on the call to feel included in the discussion, leading to more innovative, productive dialogues. Make sure the collaboration tech for your meeting allows for each participant to easily communicate so that everyone’s voice can be heard.

Better Meetings in 2022

These are just four types of meetings we’d all like to put behind us this year, but there are so many ways to make meetings better. With hybrid work on the rise, it’s time to adjust our approach.

It’s time to embrace new ideas and technology to create an inclusive meeting culture that makes collaboration easy for everyone. TCI has the solutions. Contact us today at (703) 321-3030 or info@tcicomm.com.

 

8 Ways to Ensure Your Remote Workers Feel Like They’re in the Conference Room

Because remote employees are not physically at the conference table, they miss the non-verbal cues and side conversations, while those attending in person often forget who’s on the other end of the speaker phone.

To make your remote colleagues feel connected and valued, here are 8 ways you can help them feel like they’re in the conference room along with everyone else.

1. Make it mobile-first.

The first step toward changing this dynamic is to provide remote employees with the right tools. They need the ability to join meetings from any device with a single click – mobile, tablet, desktop – and any operating system.

2. Set a clear agenda.

A UC solution with a built-in agenda capability enables you to send the meeting plan with the invite. This way, remote employees aren’t at a disadvantage. Everyone is on the same page from the get-go.

3. Establish meeting ground rules.

For instance, one person speaks at a time with no interruptions. Have everyone say their name before speaking to help remote colleagues who are not in the room. This also serves to remind everyone that remote colleagues are on the call.

4. Start with introductions.

Have everyone say “hello,” give their name and role, and explain why they’re on the call. Small talk can help make everyone feel included, especially remote colleagues. If it’s a video call, make sure everyone is on video – not just audio. If someone can’t be on video, ask them to post a photo of themselves.

5. Invite participation.

Since it’s easy to forget who’s calling in, it’s the job of the facilitator to make sure everyone contributes. Keep track of who has spoken – and who has not. Ask direct questions to those who haven’t contributed.

6. Speak clearly.

It is important that the facilitator speak clearly and slowly, with more pauses to make sure everyone is following.

7. Make it visual.

Use collaborative conference software that allows anyone on the call to share their screen. Use visuals to keep everyone engaged. Ask different participants to share documents.

8. Break it up.

When planning the meeting, be conscious of keeping it interactive. For instance, stop after three slides to ask questions. Assign different items on the agenda to each participant. In this way, the remote worker feels like an important contributor to the meeting.

Conference calls have always been challenging, but with more team members working remotely, it’s essential for businesses to make sure they contribute and feel included.

Let TCI help you choose a cloud business communications solution that gives you the tools to create an inclusive, collaborative workspace. Contact us today: (703) 321-3030 or info@tcicomm.com.

 

 

 

Remote Work Considerations as the DC Region Prepares for Coronavirus/Covid-19 Impact

Hope for the best, prepare for the worst… The Covid-19 outbreak is moving fast and you’ll need to be flexible in the coming weeks to minimize disruptions to your business.

TCI is Ready

At TCI, our staff’s welfare and your need for support are top of mind. Rest assured that our customer and tech support staff are equipped to work remotely as necessary and will be able to continue to support you without interruption.

Preparing Your Business

You’re likely thinking about how your business will stay connected to continue operations and serve customers. If your employees need to work at home, there are several teleworking options available. Depending on the licensing and system levels of your phone system or service, TCI experts can help you coordinate…

  • Softphones – implemented via an app installed either on your desktop/laptop or smartphone
  • Twinning – having desk phone and cell phone ring simultaneously
  • Teleworker Phone – a physical phone that can be used at home and programmed with the same features and apps as the business phone at the office
  • Conferencing Services – enables virtual face-to-face meetings to complete projects and make decisions
  • Mass Notification Solutions – broadcasts information to teams, groups or the entire organization via text messages, phone calls, and email.

Arranging Call Forwarding 

In many cases, you may want to forward your main business telephone number to a primary point-of-contact’s extension. As a full-service provider, TCI can get this done quickly.

You can also Call Forward your desktop extension to your teleworker phone prior to leaving the office or set call forward to your smartphone. Make sure you have a way to cover any incoming faxes.

Do Not Delay

News about Coronavirus/Covid-19 is developing fast, so now is the time to arrange your contingency plans and test your solutions in case your main office has to close to protect your employees and customers.

Let’s talk more about safeguarding your business. Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Hey, Did You Know TCI Offers Single-Source Broadband, SIP, Access & WAN Services?

Business communications and carrier services are no longer just a ‘required’ cost of doing business.  In today’s competitive landscape, optimized communications services are a competitive advantage.

As your trusted IT and Telecom services advocate, TCI helps you select, source and implement what you need at the best prices:

  • Broadband Internet Access
  • SIP Trunking
  • Metro Ethernet, MPLS, Dedicated WAN Services
  • Wireless and Mobile Services
  • Local & Long Distance, PRI, POTS 
  • Audio, Video & Web Conferencing

Better Solutions, Pricing and Support

TCI thoroughly reviews your services, invoices, agreements and providers while evaluating your spending to find better deals and uncover savings. We stay current on the service providers and what they offer. To help you avoid service problems, we act as your representative and work with only the most dependable carriers and providers.

At TCI, our top-most concern is you.

  • Save Time – Comparison-shopping can be time consuming. Contacting various providers and working through the quoting process can be overwhelming.  Let TCI do the work for you so you can focus on your core business.
  • Single Point of Contact – We can be your 1-call for both hardware and carrier services.
  • Reduce Costs – We can secure the best pricing when shopping for new or existing services
  • We are Carrier Neutral…  We recommend the best providers and services for your unique requirements.

Contact us today to schedule a complementary Broadband and Carrier Services consultation: ( 703) 321-3030 or info@tcicomm.com.