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7 Ways TCI Host Cloud Voice Makes Your Life Easier

In today’s remote working world, it is essential for your team to be connected seamlessly no matter what device they are using. If you are exploring ways to improve how your team communicates, TCI Host provides a locally supported, customized service with all-in-one collaboration and mobility tools, so your business won’t miss a beat.

Here are 7 ways TCI Host helps you keep your employees connected – wherever they are – and how it makes your job easier…

1. Never Lose Your Place with One Stop for Communication.

How much time do you waste by losing the thread of a conversation? TCI Host makes all your communications available from a single hub on your desktop. It’s always there but never in the way. Keep an eye on every call and message and never lose sight of important details.

2. Work from Anywhere, together.

Gone are the days when teams worked in close proximity and shared a simple project document. In paper, no less. Nowadays team members can be anywhere – at home, on the road, in another country. To stay connected, video meetings and desktop sharing are essential. Everyone on your team can collaborate in real-time.

3. Take the Conversation Smoothly from Text to Voice with Ad-Hoc Meetings.

Big deal on the table? Need fast thinking and even faster decision-making? TCI Host helps you connect with the one person who has the information you need to close the deal – at the precise moment you need their help. With one click, start a meeting and keep the conversation going.

4. Get to The Right Person at the Right Time.

The flexibility to work anywhere is a benefit – except when an answer is needed fast. With presence, employees make their whereabouts known to everyone in the organization. So, when a customer calls in asking a question only a subject matter expert can answer, everyone knows where and how to reach them.

5. Be as Productive on the Road as in the Office.

Working outside the office is often frustrating because employees don’t have access to the tools they have in the office. But TCI Host transforms this experience. With its mobile app, employees take the office everywhere and get the same experience on the road as they do at their desks. Whether in the office or on the road, they can join a meeting with a single click, without the need to enter those cumbersome participant codes. It’s that easy.

6. Live in Your CRM…

Which does your sales team love more? Their phone or their CRM? Please, don’t make them choose! When you integrate your phones with your CRM application, salespeople never have to switch between the two. They stay in the CRM to make and receive phone calls. Plus, it saves them from the dreaded task of data entry. Just by answering their phone, items are automatically added to their to-do lists.

7. …Or in Microsoft Outlook, Teams, or Google Workspace.

Sales teams shouldn’t be the only ones who have all the fun. TCI Host also integrates seamlessly with Microsoft and Google apps, easing the adoption of your new phone system throughout your business.

Our project team handles all the transition details to get it all going for you. Contact TCI today at (703) 321-3030 or GetHelp@tcicomm.com.
 

4 Ways to Show Your Customers You Value and Appreciate Them with Contact Center Tools

There are dozens of creative ways to express customer appreciation, and a full-featured call center software suite can help get your message across with minimal fuss.

Small business owners and their teams can handle customer calls efficiently while indulging their VIPs with something extra — all without missing a beat.

Here are four ways to show your customers that you care…

1. Make Your Customer’s Experience the Center of Your World.

Everyone wants to feel valued. When a customer calls in, you must give them your undivided attention. If your team is worried about finding contact records or scripts, they’re not paying attention, leaving your customers feeling overlooked.

Keep the focus on the customer – not shuffling application windows – with screen prompts and automated workflows that flow seamlessly from your CRM to your contact center solution. An integrated contact center solution can empower CRM-based workflows with in-call screen pops and recommendations to help your team stay engaged with customers.

2. Anticipate What Your Customers Need with The Right Call Center Software.

Do you know your customers well enough to finish their sentences? Knowing what your customers need, even before they do, can help them feel like you truly “get” them — the basis of a fruitful relationship. Look at your data and reporting to understand customer pain points, past purchases, and other behavior.

Consider reaching out to selected customers on “quiet” days to ensure a problem was resolved to their satisfaction or simply to thank them for their business. And if you’re experiencing a service issue, contact them proactively and let them know you’re working to resolve it.

3. Customize Offer Recommendations.

Tailoring your interactions with your customers builds stronger relationships and a better customer experience. Take advantage of the capabilities of an integrated, multi-channel customer experience solution to create user profiles and make custom offer recommendations based on what your customers like. As always, meet your customers where they expect to find you, whether through email or web-based chat.

4. Partner for Pampering Experiences.

Today’s shoppers are spending more on experiences for themselves and others.If your business is rooted in products rather than experiences, consider partnering with others for a joint offer. Have these offers ready so any team member can easily share and give a great experience recommendation when they connect with a customer. Take that offer to the next level by delivering it in the method the customer prefers, email or chat, with a multi-channel call center solution.

With the right contact center solution and complementary partner, you’ll spend less time managing your phone system and more time providing customers with an exceptional experience.

When it comes to improving your customer experience and contact center solutions, TCI experts can customize, deploy, and support your technology. Contact us today at (703) 321-3030 or GetHelp@tcicomm.com.
 

Managing Field Service Techs? Learn How TCI’s Collaboration Solutions & Tools Improve Field Operations

With embedded communications technology, you can eliminate delays, manage operations more efficiently, and generate improved customer satisfaction and greater profitability for your business.

  • Have you looked at your field service applications lately?
  • Are your field techs getting tired of jumping back and forth between mobile apps, dialers, text windows, video players, and more to get their job done?

There’s a more efficient way to stay connected and run communications seamlessly with TCI’s Mitel-powered solutions.

Field service companies juggle a lot of moving parts – including scheduled and emergency customer calls, tracking technician status and availability, and being able to resolve a customer’s problem on the first visit.

When it comes to running a smooth and efficient field services operation, a unified communications solution with built-in collaboration tools is the only way to keep a mobile and disparate team connected, informed, and prepared.

Here’s how UC tools get the job done…

  • A mobile app for truck fleets with turn-by-turn directions keeps technicians connected, on schedule, and productive. It provides access to everything they need to complete a call without having to navigate between systems. Service calls are shorter, reducing the overall cost per call.
  • SMS notifications keep the customer up to date on the technician’s estimated arrival time, along with their name and job number.
  • CRM integration provides technicians with access to customer information, including the last service date, equipment on site, the current problem, and even possible solutions. A qualified technician arrives at the customer site with the right parts on the truck.
  • Video conferencing enables real-time communications between technicians and subject matter experts. Techs receive assistance in the field if questions arise about how to resolve a difficult issue.
  • Automatic rescheduling empowers customers and gives your service reps more time to spend on complicated issues.
  • All data for a service call is stored within the system, including video communications and the customer’s signature, so the job can be closed out at the time of service.

Field services companies that implement these collaboration tools not only see greater workflow efficiencies, they generate more revenue and improve their bottom lines.

Ready to transform your field services operation? TCI can help… Contact us today at (703) 321-3030 or GetHelp@tcicomm.com.
 


8 Ways TCI Host Cloud Voice Connects Your Teams and Makes Your Life Easier

In today’s remote working world, it is essential for your team to be connected seamlessly no matter what device they are using. If you are exploring ways to improve how your team communicates, TCI’s Host provides a locally supported, customized service with all-in-one collaboration and mobility tools, so your business won’t miss a beat.

Here are 8 ways TCI Host helps you keep your employees connected – wherever they are – and how it makes your job easier…

1. Never Lose Your Place with One Stop for Communication.

How much time do you waste by losing the thread of a conversation? TCI Host makes all your communications available from a single hub on your desktop. It’s always there but never in the way. Keep an eye on every call and message and never lose sight of important details.

2. Work from Anywhere, together.

Gone are the days when teams worked in close proximity and shared a simple project document. In paper, no less. Nowadays team members can be anywhere – at home, on the road, in another country. To stay connected, multi-party videoconferencing, desktop sharing and audio conferencing are essential. Everyone on the team can collaborate in real-time.

3. Take the Conversation Smoothly from Text to Voice with Ad-Hoc Meetings.

Big deal on the table? Need fast thinking and even faster decision making? TCI Host helps you connect with the one person who has the information you need to close the deal – at the precise moment you need their help. With one click, start a meeting and keep the conversation going.

4. Get to The Right Person at the Right Time.

The flexibility to work anywhere is a benefit – except when an answer is needed fast. With presence, employees make their whereabouts known to everyone in the organization. So, when a customer calls in asking a question only a subject matter expert can answer, everyone knows where and how to reach them.

5. Be as Productive on the Road as in the Office.

Working outside the office is often frustrating because employees don’t have access to the tools they have in the office. But TCI Host transforms this experience. With its mobile app, employees take the office everywhere and get the same experience on the road as they do at their desks. Whether in the office or on the road, they can join a meeting with a single click, without the need to enter those cumbersome participant codes. It’s that easy.

6. Live in Your CRM…

Which does your sales team love more? Their phone or their CRM? Please, don’t make them choose! When you integrate your phones with your CRM application, salespeople never have to switch between the two. They stay in the CRM to make and receive phone calls. Plus, it saves them from the dreaded task of data entry. Just by answering their phone, items are automatically added to their to-do lists.

7. …Or in Outlook or G Suite.

Sales teams shouldn’t be the only ones who have all the fun. TCI Host also integrates seamlessly with Microsoft Outlook and G Suite, easing the adoption of your new phone system throughout your business.

8. Do More, Spend Less.

Here’s one last thing you might not know, and it may be the best part… You can have a seamless and reliable communications and collaboration tool without breaking the bank. TCI Host offers everything as an affordable monthly subscription.

Our project team handles all the transition details to get it all going for you! Contact TCI today at (703) 321-3030 or GetHelp@tcicomm.com.
 


9 Ways TCI Host Cloud Voice Connects Your Mobile Workers and Makes Managing Technology Easier

In today’s remote working world, it is essential for your team to be connected seamlessly no matter what device they are using. If you are exploring ways to improve how your team communicates, TCI’s Host provides a locally supported, customized service with all-in-one collaboration and mobility tools, so your business won’t miss a beat.

Here are 9 ways TCI Host helps you keep your employees connected – wherever they are – and how it makes your job easier…

1. Never Lose Your Place with One Stop for Communication.

How much time do you waste by losing the thread of a conversation? TCI Host makes all your communications available from a single hub on your desktop. It’s always there but never in the way. Keep an eye on every call and message and never lose sight of important details.

2. Work from Anywhere, Together.

Gone are the days when teams worked in close proximity and shared a simple project document. In paper, no less. Nowadays, though, team members can be anywhere – at home, on the road, in another country. To stay connected, multi-party videoconferencing, desktop sharing and audio conferencing are key. Everyone on the team can collaborate in real-time.

3. Take the Conversation Smoothly from Text to Voice with Ad-Hoc Meetings.

Big deal on the table? Need fast thinking and even faster decision making? TCI Host helps you connect with the one person who has the information you need to close the deal – at the precise moment you need their help. With one click, start a meeting and keep the conversation going.

4. Respond to Important Messages Faster with Visual Voicemail.

Nothing ushers in a greater sense of urgency – and stress – than checking your voicemail after a long morning of meetings. With our Outlook voicemail integration, messages are sent to email so you can scan and prioritize who to call back first.

5. Get to The Right Person at the Right Time.

The flexibility to work anywhere is a benefit – except when an answer is needed fast. With presence, employees make their whereabouts known to everyone in the organization. So, when a customer calls asking a question only a subject matter expert can answer, everyone knows where and how to reach them.

6. Be as Productive on the Road as in the Office.

Working outside the office is often frustrating because employees don’t have access to the tools they have in the office. But TCI Host transforms this experience. With its mobile app, employees take the office everywhere and get the same experience on the road as they do at their desks. Whether in the office or on the road, they can join a meeting with a single click, without the need to enter those cumbersome participant codes. It’s that easy.

7. Live in Your CRM…

Which does your sales team love more? Their phone or their CRM? Please, don’t make them choose! When you integrate your phones with your CRM application, salespeople never have to switch between the two. They stay in the CRM to make and receive phone calls. Plus, it saves them from the dreaded task of data entry. Just by answering their phone, items are automatically added to their to-do lists.

8. …Or in Outlook or G Suite.

Sales teams shouldn’t be the only ones who have all the fun. TCI Host also integrates seamlessly with Microsoft Outlook and G Suite, easing the adoption of your new phone system throughout your business.

9. Do More, Spend Less.

Here’s one last thing you might not know, and it may be the best part… You can have a seamless and reliable communications and collaboration tool without breaking the bank. TCI Host offers everything as an affordable monthly subscription.

Our project team handles all the transition details to get it all going for you! Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

TCI Host Cloud Voice Service… Locally Designed, Deployed and Supported

Our TCI Host Service is all about flexibility… Add new cloud-based tools to your existing business phone system, and when you’re ready, migrate your entire platform to the cloud to reduce your overall telecom costs.

Cloud communications isn’t an all-or-nothing endeavor

There are several deployment models to choose from depending on your business’s unique situation, and you can shift from one approach to another over time. Managing a multi-site business? TCI Host can bring your offices closer together.

Unified Messaging and Integrated Apps

With access to these Mitel-powered tools, your team’s work can be tackled on more devices from any location:

  • Integration with business applications from tech leaders like Microsoft and Google
  • Presence Tools
  • Softphone App on Mobile Devices
  • Unified Messaging
  • Remote control of desktops
  • Outlook client plug-in
  • Message retrieval from one synchronized message store

Powerful Collaboration Capabilities

Explore some of the Mitel-powered team building and conferencing tools your users can tap into with their mobile or desktop phones…

  • Virtual workspaces for team meetings, conversations, content review, and project management
  • Team Video Conferencing and Recording
  • Participant management
  • Desktop application sharing
  • Team and private chat
  • Web-based file sharing
  • Document management

In and Outbound Contact Center / Call Center

Whether you’re a small or big business, you can support omnichannel queues that let customers contact you the way they prefer. Track your customer contacts and get real-time metrics for informed decision-making and better team coaching.

  • Integrate with your CRM, like Salesforce, Microsoft, and others
  • Offer Live Agents, Web Chat, Email, Text Messaging / SMS
  • Monitor and respond to Social Media feeds (Twitter, Facebook, LinkedIn, Instagram, etc.)
  • Automate and access Full Reporting on Your Customer Interactions
  • Improve Customer Experience
  • Become more efficient

Empower your people to serve your customers better

For a single, low monthly price, you can upgrade their old phones to advanced mobile-enabled, desktop phones and use Mitel’s award-winning capabilities to dramatically improve your Customer Experience.

Contact us today to schedule your TCI Host demo: (703) 321-3030 or info@tcicomm.com.

 

Are You Getting the Full Value Out of Your CRM Platform?

Getting the most out of your CRM requires that you integrate it with your Business Voice applications. Almost all of the popular CRM services on the market seamlessly integrate with TCI’s Mitel and RingCentral systems.

Using a customized CRM? Our experienced development team can bring your customer data, phone system, and call center together…

  • When your CRM is integrated with your phone system, the contact’s personal details can be set to pop up on your phone or computer screen. Imagine how much time will be saved when your people don’t need to search for important information like customer preferences and details of past transactions.
  • Enhanced call functionality like click-to-dial, automated call logging, intelligent dialing, and screen pops and transfer can all be enabled and integrated with your customer data.
  • Bringing CRM and Voice together makes every employee and contact center agent in your business significantly more productive while improving the customer experience.
  • Let’s talk about connecting your phone system and contact center with your CRM platform.
    Contact TCI today at (703) 321-3030 or info@tcicomm.com.

     

Combining Voice & CRM Empowers Your Customer Support & Sales Teams

Hopefully, your customer care and salespeople are busy – responding to prospects and clients, juggling different tasks, taking customer orders, and closing sales. But how can Cloud Voice help them conquer the challenges of a slow season?

Relationship-building is an integral part of a customer-facing salesperson’s job…

With so many current and potential customers, your people need historical records and detailed customer profiles. When your CRM is integrated with your Voice service, salespeople have ready access to all the information they need to personalize their conversations – even when it’s the customer calling your office.

The details of any sales call are a critical component of relationship-building…

Cloud-based phone solutions not only track call records but also allow salespeople to attach client details and notes so they can follow up more effectively in the future. Employees can even record calls to playback whenever there’s a need to reference them.

As the sales day comes to a close, salespeople review the day’s work and tie up any loose ends. They gain renewed confidence that they won’t drop a call, won’t lose track of important client information, and, most importantly, won’t miss a sale.

Customized Cloud Voice gives salespeople the apps they need to make more calls, send more emails and collaborate more efficiently.

Provide your people with the tools they need to ratchet up sales in any season… Contact us today at (703) 321-3030 or info@tcicomm.com.

Better Collaboration… Integrate Microsoft Teams with Mitel-Powered Telephony, Contact Center & CRM

Now you can improve the productivity of your Microsoft Teams users with Mitel’s advanced telephony, contact center and CRM integrations.

Check out the Video Overview

Give your users the calling features they need to be successful with Mitel’s end-to-end suite of communication tools. By pairing Mitel-powered service with Microsoft Teams, you can save time and improve your calling experience with integrated telephony, conferencing, and contact center.

Let Microsoft do what they do best and let TCI and Mitel do what we do best – delivering seamless connections. TCI has over 40 years of industry expertise and Mitel is a global leader in helping businesses connect, collaborate, and provide better experiences for their customers.

Get the Best of Mitel + Microsoft

  • Click-To-Call – Save time and reduce entry errors by simply clicking on any phone number to place a call.
  • Contact Center – Improve your customer experience with integrated options for simple or robust contact center capabilities.
  • CRM Integration – Increase agent efficiency with Mitel’s native CRM integrations including Microsoft Dynamics and Salesforce.
  • Outlook Integration – Easily schedule meetings and automate your presence and call routing as your schedule changes.
  • Single Sign-On – Eliminate multiple logins with our Active Directory integration for a single password across systems.
  • Advanced Telephony – Enhance your collaboration experience with call routing, hunt groups, presence, call history, call merging, and more.

Make the most of your collaboration tools without sacrificing enterprise telephony features… Contact TCI today at (703) 321-3030 or info@tcicomm.com.