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Get to Know TCI Host and How You Can Add Cloud Power to Your On-site Phone System

With the complex pricing models and cost of communications infrastructure today, it’s hard to know what the best solution for your organization may be… Stay on-site? Jump into the cloud? Or implement something in between?

While many businesses are already reaping the advantages of moving their voice communications to the cloud, for others replacing phone systems across all offices in favor of cloud technology may not be the best way to go.

With TCI Host, we can add the Unified Communication (UC) functionality you need by integrating your on-site hardware with cloud applications that will better connect your employees and customers.

Our experts enhance your on-site deployment with cloud services to provide what you’re looking for… collaboration tools, mobile connectivity, team meeting capabilities, call center with CRM integration, and much more.

The bottom line… You don’t have to move everything to the cloud to access its benefits. A hybrid, on-site UC solution can offer many of the cloud’s advantages – giving you the flexibility, scalability and control you want. Plus, a TCI Host hybrid architecture is more secure and more reliable than a standalone system, including built-in redundancies and backups.

When you are ready to move all of your voice services into the cloud, you’ll have much of the infrastructure in place with TCI Host. Best of all, we’ll be with you every step of the way. Your local TCI team handles all the details, sets up everything and gets your people up to speed on Day One.

Ready to get started? Contact us today at (703) 321-3030 or info@tcicomm.com.

 

 

Access Mitel’s Entire Pallet of Tools via TCI Host – Your Customized Cloud Voice Service

TCI Host service is all about flexibility

Add new cloud-based tools to your existing business phone system, and when you’re ready, migrate your platform to the cloud and reduce your overall telecom costs.

Cloud communications isn’t an all-or-nothing endeavor

There are several deployment models you can choose from depending on your business’s unique situation, and you can shift from one approach to another over time. Managing a multi-site business? TCI Host brings offices closer together.

Powerful Capabilities

Explore some of the collaboration features your users can tap with their mobile or desktop phones. With access to these Mitel-powered tools, your work will no longer be a location but an activity that can be tackled from anywhere:

  • Persistent workspaces for team meetings, conversations, content review and project management
  • Point-to-point Video calling
  • Multi-point Video Conferencing
  • Scheduled and ad hoc conferencing and webinars
  • Participant management
  • Desktop application sharing
  • Public and private chat
  • Web based collaboration
  • Document management
  • Conference recording
  • Integration to other business applications such as: Outlook, Lotus Notes, IBM Sametime, and Google
  • Presence Tools
  • Mobile Softphone
  • Web Client
  • Unified Messaging, including fax via email
  • Remote control of desktops
  • Outlook client plug-in
  • Message retrieval from one synchronized message store

Deploy the tools your people need to serve your customers better.  For a single, low monthly price, upgrade to advanced mobile-enabled, desktop phones (like Mitel’s 6900 series) and access Mitel’s award-winning features to improve your Customer Experience.

Contact us today to schedule your TCI Host demo: (703) 321-3030 or info@tcicomm.com.

 

Mobilize Your Enterprise With Mitel’s MiVoice 6900 Premium Desk Phones

Mitel’s MiVoice 6900 series desk phones enable you to become more mobile with one-touch Bluetooth pairing and seamless integration with your mobile phone.

Not only can you stay productive by easily switching calls between your desk phone and your mobile phone, you can have mobile and desktop contacts automatically sync between your devices.

6900 Series Video Introduction [44 sec.]

Mobile phone users can leverage the exceptional HD audio and comfortable ergonomics of the 6900 series phones for both IP and cellphone calls. The 6900 phones deliver crystal clear audio through a unique corded or cordless voice-optimized handset and high performance hands-free speakerphone.

More MiVoice 6900 Series Phone Features…

  • High resolution color displays
  • Support for Mitel Teleworker, ACD agent and supervisor, hot desking, MiCollab Client and more
  • Secure encrypted voice communication
  •  Quality of Service support
  • Dual 10/100/1000 Mbps Ethernet ports (LAN/PC), powered USB 2.0 Host port, sidecar expansion port, dedicated 4-pin modular headset port convertible to DHSG/EHS capable
  • Bluetooth wireless interface

The 6900 series also offers a broad array of add-on user installable accessories that enable the phones to be tailored to specific user needs.

Ready for the convenience and productivity that come from adding mobility to your desk phones? Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

TCI Host – Cloud Voice Solution Simplifies Communication, Management & Budget

When you combine flexible communications, mobility and the cloud, borders disappear, barriers collapse, costs drop and productivity rises. If these sound like the kind of advantages you want to bring to your business, it’s time to move to the Cloud with TCI Host.

Talk, Chat, Share & Meet

With TCI Host, you get all the features from the most advanced on-premises platforms – without the hardware and management headaches. Plus, you get the unlimited scalability, seamless mobility and open integrated technology that you’ve been looking for to bring your business communications and business intelligence together.

Any Device. Anywhere. Anytime.

TCI Host fits into the way your office team works. Use a desktop phone, smart phone or softphone on your laptop. Imagine… Just one phone system supporting your business no matter when and where your team is working – office, home, on the road, or branch locations.

We Deliver & Set Up Everything

Unlike many providers, who drop-ship phones and expect you to install and configure everything, our certified Cloud Voice experts come to you and set up everything to your specifications. After we install it, we’ll test everything to make sure it all runs smoothly.

With TCI Host, your business communications become a differentiator – a competitive advantage – that drives productivity and helps your people deliver an exceptional Customer Experience.

 

Don’t let outdated communications hold your business back…  Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

Hung up With an Old-School Phone System? Walk Your Talk to TCI Cloud Voice

Companies of all types and sizes are replacing the phone systems of the past with simple, seamless cloud services. They’re motivated by reduced costs and new capabilities.

TCI Host is a customized Cloud-based UC and collaboration service. We offer several deployment models, including hybrid arrangements that can connect multiple locations with a mix of premises and hosted deployments. Over time you can easily shift from one approach to another as your needs change.

Enjoy unmatched scalability and flexibility…

  • Phones available from TCI or source your own
  • Work from the office, home or road
  • Handle calls from your desk or mobile phone
  • Seamless multi-site networking and extension dialing
  • Instantly check on the availability of colleagues
  • Easy online management & reporting
  • No upgrade, support or software costs… We maintain everything

Choose the level of support you need…

  • TCI can manage everything end-to-end… We’ll handle your moves, adds and changes
  • Or, manage your own changes and only call TCI when you need help
  • Break-fix support or sign up for a traditional maintenance plan

Also available with your TCI Host subscription…

  • Call activity reporting and analysis
  • Connectivity audit and analysis
  • Integration with Outlook, Salesforce, CRM and other applications
  • Professional onsite user and admin training
  • Discounts on services and equipment
  • Full warranty on components
  • Outstanding 24×7 onsite and remote support, plus help desk

Don’t let an old-school phone system hang up your business… Walk your talk to TCI Cloud Voice. Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

Get to know ‘CloudLink’… Mitel’s On-Ramp to an IoT and Cloud Future

We want you to be ready when Mitel’s innovative ‘CloudLink’ comes online, so as news breaks look for more updates from us. ‘CloudLink’ will be a focal point of Mitel’s product roadmap moving into 2018, and we like what we’re hearing.

At a high level, the CloudLink vision is to provide:

  • A bridge to enable any Mitel call control platform to interface with cloud-based applications
  • Access to vertically-focused micro applications
  • An aggregation point for IoT sensors that can trigger communications actions or responses
  • APIs for third-party developers for use in creating applications
  • A zero-code application development environment that non-programmers can use to create apps
  • An integration point for third-party cloud apps like Salesforce, Zapier, and If-This-Then-That using call control signaling and notification in the workflow

CloudLink’s architecture has two elements: a CloudLink gateway device connected to the Mitel Next platform running in Amazon’s cloud (AWS). The gateway can be deployed either on-premises or in the cloud. CloudLink enables signaling protocols from a mix of PBXs – different makes and models – to be normalized so there is only one common signaling and messaging protocol between the gateway and the Mitel Next Platform.

Mitel CloudLink architecture showing integration with on-premises and cloud-based call control

What’s in it for me?

CloudLink will enable an instant on-ramp to cloud-based app consumption. You won’t be limited to using Mitel-created apps. With CloudLink, you’ll be able to build your own apps, communications-enabled processes, and IoT-enabled processes.

Interested in CloudLink? Let’s start talking about your technology roadmap for next year. Contact us today at (703) 321-3030 or info@tcicomm.com.

Hey, Did You Know TCI Offers SD-WAN Services to Connect Your Business?

Software-Defined Wide Area Networks enable businesses to take more control of their connectivity. Now you can make your remote and branch office connections faster, more cost-effective and ready to support new market opportunities.

Paired with gigabit speed broadband connections, SD-WAN can help overcome the bandwidth, scalability, and cost concerns common with legacy MPLS networks.

Benefits of SD-WAN Delivered by TCI

  • Performance optimization – Scalable pipeline and intelligent path selection will improve network performance enterprise-wide.
  • Greater throughput and reliability – Application-aware routing protocols let your network adjust to demands in network traffic.
  • Better control – Handle tasks like pushing policies to branch locations and launching new sites remotely from a central location.
  • Network visibility – Through a self-service portal, SD-WAN offers better network visibility, with application-level insights.
  • Cost savings – With intelligent software substituting for hardware functionality, you can save as expensive hardware is phased out or consolidated.

Deploying an SD-WAN solution is not a fork-lift replacement. Our experts can help you gradually ease into a SD-WAN. There’s no need to immediately sacrifice existing investments in current networking infrastructure.

Reach out to TCI to learn more about how SD-WAN solutions can improve the connectivity of your business. Contact us today at: (703) 321-3030 or info@tcicomm.com.

 

 

Hey, Did You Know TCI Can Perform a Complete Network Assessment & Performance Analysis for Your Business?

Do you know what’s on your network today and how well everything is performing?

If you haven’t conducted an assessment recently, you may not know…

  • If your network is operating at peak performance.
  • What systems or applications are hogging resources.
  • How to prioritize traffic so apps run smoothly.
  • To what extent unauthorized software and apps have been added to your systems.
  • If your current systems and networks are still meeting your business goals.

Before we get into the technology…

We want to meet with you and learn all about where your business is heading and the challenges you face. Then our engineers will perform a comprehensive review of your systems and networks. Along the way, they’ll look for ways to make things better, smarter, and more secure.

We’ll give you an unbiased assessment of what’s working, what isn’t, and what needs to change for you to achieve your goals, including a technology roadmap your business can follow to stay up to speed.

Don’t put up with business as usual. Contact us today at: (703) 321-3030 or info@tcicomm.com.

 

TCI Host – Powered by Mitel – 6 Reasons to Bring Your Communications & Collaboration into the Cloud

Bring your communications and collaboration platform into the cloud for better mobility, quality, simplicity and reliability – all at a lower cost than a premises-based system.

Add offices, users and features easily to grow and customize your communications for a true competitive advantage. And there are more practical business reasons to make the move to TCI Host…

1. Be more productive
Bring all of your communications tools into one cloud and one application for a seamless experience on any device – anywhere in the world. Easily manage voice, email and IM from a single screen to reduce management complexity and boost productivity.

2. Get more done – from anywhere
Access the same rich phone and collaboration features you enjoy from your office anywhere. Seamlessly transition from the office to the airport, the golf course, or your kids’ football practice without missing a single interaction.

3. No hardware, no headaches
Say goodbye to capital expenses, maintenance and service fees with a hosted business phone system. You get great call quality, industry-leading reliability and an easy-to-manage phone system with no upfront costs – everything you need for one low monthly price.

4. Free up IT resources
Don’t waste valuable IT resources on aging PBX hardware – let us manage the hardware hassles and put your people to work on the projects that matter most. With TCI Host, you enjoy new features faster, you can add or remove lines in minutes, and you always stay up to date with the newest upgrades automatically.

5. Pay as you grow
With premises-based PBX systems, you pay the price for less-than-perfect capacity planning by having too little or paying for too much. With TCI Host, you always have just the right amount of capacity at the right time to ensure you’re paying for what you need and not a penny more.

6. Keep your business running
TCI’s cloud-based hosting platform can deliver ultra-high reliability and seamless disaster recovery so you always stay connected to colleagues and customers.

Get the tools your people need to serve customers better. Contact us now to schedule your TCI Host demo: (703) 321-3030 or info@tcicomm.com.