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Unified Communications as a Service… 8 Ways it Makes Teamwork and Your Job Easier

Collaboration doesn’t have to be a complex undertaking. With UCaaS, you get an end-to-end service that puts all your communications tools in one place. Here are 8 ways UCaaS simplifies collaboration – and will make your job easier…

  • Never lose your place with one-stop communication. UCaaS makes all your communications available from a single hub on your desktop. Keep an eye on every call and message and never lose sight of important details.
  • Be as productive on the road as you are in the office. With a mobile app, employees can take the office everywhere and get the same experience on the road as they do at their desk. Whether in the office or on the road, they can join a meeting with a single click, without the need to enter those cumbersome participant codes.
  • Take the conversation smoothly from text to voice with ad-hoc meetings. UCaaS helps you connect with the one person who has the information you need – at the precise moment you need their help. With one click, start a meeting and follow through by assigning tasks.
  • Respond to important messages faster with visual voicemail. Nothing ushers in a greater sense of urgency – and stress – than checking your voicemail after a long morning of meetings. With visual voicemail, messages are transcribed and sent to email so you can scan and prioritize who to call back first.
  • Get to the right person at the right time. With presence, colleagues make their whereabouts known to everyone in the organization. So, when a customer calls asking the question only a subject matter expert can answer, everyone knows where and how to reach them.
  • Stay on-track by setting agendas up front. When you create a meeting invite, you have the option to create a timed agenda. Attendees know up front what will be discussed and how much time will be spent on each item. Your meetings stay on track and are more productive.
  • Live in your CRM. When you integrate your phone with your CRM application, salespeople never have to switch between the two. They stay in the CRM to make and receive phone calls. Just by answering their phone, items are automatically added to their to-do lists.
  • Or live in Outlook or G Suite. Your UCaaS can also integrate seamlessly with Microsoft Outlook and G Suite, easing adoption of your new phone system throughout the organization.

With UCaaS supported by TCI, you can have seamless communications designed precisely for your collaboration needs. Contact us today at (703) 321-3030 or info@tcicomm.com.

Unified Communications as a Service… How it Saves Time for Your CFO, Controller & Accounting Team Too

Telecom services can be one of your top expenses, so keeping a close eye on these costs is essential for protecting your bottom line.

Unfortunately, accounting for telecom services can be a very time-consuming undertaking for many businesses, particularly if they manage multiple locations or their telecom arrangements haven’t changed in recent years.

This staff-intensive activity is a burden for CFOs and Controllers too because they have oversight responsibilities.

If your business is still using legacy phone services, every month your accounting team could be wading into service provider invoices – sometimes hundreds of pages long – combing through them for accuracy. Charges have to be assigned to department and project budgets. Never-before-seen line items reconciled.

Even with the aid of software-enabled Telecom Expense Management (TEM) systems, it takes specialized expertise and quite a lot of staff time to make sure a business is not paying more than it should.

Fortunately, times have changed and accounting for Telecom has been radically transformed for the better…

  • With Unified Communications as a Service (UCaaS), you can arrange affordable, flat-rate pricing – with no need for the internal line-by-line invoice reviews of yesteryear or for keeping TEM software updated to track, manage and report on telecom usage. And with flat-rate pricing, there’s no need to deal with variable LD billing and message units anymore.
  • With UCaaS you not only enjoy all the benefits of communications and collaboration delivered to any location from the cloud, you get consolidated, predictable billing for all the services used.
  • You also get easy-to-understand monthly reports and access to online tools that help you understand every facet of your telecom spend for better decision-making and hard-dollar savings.
  • There’s no need to keep TEM software updated with every service and rate change either… Every time you log into your private management portal in the cloud, you can access a dashboard or detailed view of your system expense.

Simplified accounting… Just one more reason to go with UCaaS implemented by TCI. Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Unified Communications… Telework Included to Empower High-performance Employees

With telework, your company’s business activities no longer need to be tied to specific times or locations. Your employees can work remotely and collaboratively – whenever they want – to access company data and expertise from their homes, across town, or around the world. The result is happier staff, lower overhead and improved efficiency for your business.

For many years these benefits were delivered through add-on telework packages that were tied to specific premises voice platforms. The cloud has changed all that…

Today when you adopt Unified Communications as a Service (UCaaS), you get a cloud-based enterprise-grade communication infrastructure with built-in telework capabilities to support your high-performance employees.

Successful decision making requires immediate access to the right information and the right people at the right time. With the consistent and responsive user experience offered by UCaaS your teleworkers can seamlessly communicate and collaborate as needed using their smartphones, iPads, laptops – whatever mobile device they prefer.

Your teleworkers will have instant access to the same productivity tools as their office colleagues. Automatic updates are performed in the cloud to ensure the latest features are always enabled for your users.

In fact, UCaaS simplifies everything for your IT staff too. They’ll be relieved of the daily hassle of system upgrades, maintenance and feature updates, or worrying about disaster recovery.

Let’s talk more about how telework can boost the performance of your business… Contact us today at (703) 321-3030 or info@tcicomm.com.

Getting More from Your Technology Investments

Staying competitive, taking advantage of opportunities, and saving money do not always require abandoning technologies you already have in favor of a single silver-bullet breakthrough.

TCI can help you optimize your business processes at incremental cost simply by extending your current technologies to achieve transformative results.

  • Take the Cloud, for example… This is now a mainstream technology that includes deployment options that easily combine the benefits of hosted solutions with your existing systems. The Cloud’s inherent flexibility allows you to meet different business needs without force-fitting all of your technology into a single approach that may fall short of expectations.
  • Add collaboration tools to your Cloud Voice and you have Unified Communications as a Service (UCaaS). It turns out that built-in disaster recovery and business continuity capabilities add even more value to UCaaS.
  • Most businesses rely heavily on wireless networks but tend to “set and forget” them. Our Managed Wireless service ensures your office Wi-Fi can easily adapt to keep up with growing demands.
  • Artificial Intelligence (AI) is a rapidly emerging technology that you can integrate into established business applications. It can be added to contact centers, for example, to significantly improve your Customer Experience.

Let’s talk about how you can leverage recent innovations with your existing technologies to transform your business. Contact us today at (703) 321-3030 or info@tcicomm.com.

Worried About Staying Connected When the Next Hurricane Hits? UCaaS Has You Covered!

Any number of threats can take your business offline, including floods, road closures, fire and other disasters. When your people can’t get to work, your operations can come to a grinding halt and the collateral damage from your unexpected shutdown can be severe.

In addition to the pain of lost revenues, your customers may find alternative providers and your public image can take a hit.

Paying for expensive redundant services can help mitigate such calamities, but with Unified Communications as a Service (UCaaS) you’ll get a built-in Business Continuity and Disaster Recovery plan – without the extra cost.

Today’s voice systems and services are more powerful than ever and are designed to safeguard your business from a range of contingencies. As long as your team has UCaaS, smart phones and wireless data, and/or laptops with access to WiFi, they automatically have the essential elements of a DR plan.

Equipping your team members and contact center reps with their office tools and apps – as they seamlessly work from a remote office or home – will enable your business to withstand virtually any local emergency that shuts down your building.

Let’s get ahead of the next hurricane or disaster before it arrives and talk about exploiting UCaaS for your business continuity plan. Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

 

Get to Know MiCloud Flex… A High Performance UCaaS Environment Supporting Seamless Integration with Top Business Apps

With MiCloud Flex, you get a business phone system that just works…

Designed for large enterprises and companies that require a more customized unified communications (UC) environment, MiCloud Flex delivers the highest levels of performance, reliability and security through Mitel’s global, mobile cloud.

The brains of the system reside in geo-redundant data centers. Your people access the same tools regardless of whether they’re in an office, on the road, or working from home.

Get all of this with MiCloud Flex…

  • Hosted Unified Communications as a Service: Get a complete UCaaS environment with customizable options and seamless integration with top business applications like Microsoft Lync/Skype, Salesforce, Google and more.
  • Delight Your Customers: Combine your contact center with CRM or other business applications to deliver real-time customer intelligence to agents across any medium (voice, video, chat, etc.) and identify customers based on stored profiles and intelligently route them to the right agents/resources.
  • Mobile, Simple and Flexible: Get maximum flexibility to create your own communications environment without the complexity of managing it yourself. MiCloud Flex can scale from 75 to 10,000 users. Grow and add features at your own pace.
  • Ideal for Multi-Office Environments: Users enjoy the same communications experience anywhere, anytime on any device. Applications and information move seamlessly because they’re stored in the cloud. Advanced security protection ensures sensitive data remains safe.
  • Work Anywhere: Deliver a single communications portal that displays consistently on desktops, laptops, smartphones and tablets including Android, iOS and Microsoft devices. This gives customers the freedom to communicate using voice, email, text or chat from any device.
  • Collaborate Smarter: Bring Microsoft Outlook, Lotus Notes, Google, Lync/Skype and other applications into the conversation for true UC. Provide users with presence-based awareness, instant video meetings, visual voicemail, attendant console and much more.

Let’s talk about how MiCloud Flex capabilities will take your business to the next level. Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

Digital Transformation: Understanding the Digital Imperative

A major challenge for businesses in every industry is how to maintain and increase competitive advantage in today’s dynamic economy.

Companies can no longer simply differentiate their products and services along a single dimension – like price, features, quality, and support.

Except for commodity goods and services, the lowest price doesn’t guarantee a sale, poor quality is never acceptable, and customer service requires far more than a friendly smile.

Instead, perceived value, functional match to requirements, exceptional quality, and total customer experience across all touch points are all important aspects of the new competitive norm.

Continued success is now based on being able to capture new opportunities in a rapidly changing market.

Businesses must find innovative and creative new ways to engage, attract, and retain their customers.

Learn more about how Digital Transformation has become a top initiative for business and IT leaders… and how you can enable it.

Click here for your FREE ebook

Is your business positioned for digital transformation? TCI has solutions to get you there… Contact us today at (703) 321-3030 or info@tcicomm.com.

 

The TCI Difference – We Are NOT Your Average Cloud, Hosted Voice or UCaaS Provider

Individually Designed… Flawlessly Engineered… Meticulously Implemented Solutions

Powered by technology from global leader Mitel, our Hosted “Unified Communications as a Service” solution fills a crucial gap in the DC Region’s fast moving Cloud Voice market.

Whether you’re a small or large business, we custom design and manage every solution specifically for your unique requirements.  Every TCI HOST/UCaaS client is provided a fully-featured, dedicated arrangement that doesn’t share resources with any other customer.  Unlike “One Size Fits All” offerings, our solution will not restrict access to features or limit your deployment options.

Flexible Deployment & Acquisition Options

Exploiting the flexibility of IP technology, your virtualized UC platform may be deployed on your premises, in a public or private cloud, or any data center location, including TCI’s.  You can Rent, Lease, or Purchase and we offer Fully Managed or Self-Managed support.

We’re Proven & Experienced 

  • Providing service and solutions for 36+ years
  • More than 3,000 systems installed – local, nationwide, globally
  • Over 35,000+ lines under service contracts
  • Mitel Certified Voice & Data Technical Engineers
  • 24 x 7 x 365 Live Answer Customer Service

A Seamless, Easy Transition

Unlike other Business VoIP providers, TCI takes care of all the important details for you, from delivering phones to network testing and set-up, feature programming, training, and ongoing support.  Ready to simplify and improve your Business Communications?

Learn more about The TCI Advantage

Contact us today at (703) 321-3030 or info@tcicomm.com.