Organizations in many industries are faced with legal, industry and service-level compliance guidelines that require them to record their phone conversations.
With Call Recording your organization can quickly capture, organize, archive, playback, and share voice documentation for valuable insight into customer interactions and organizational performance.
Call Recording can be used to solve these common business problems…
- Information Exchange – Share information quickly, seamlessly and securely without the need to transcribe. You decide whether you need to monitor all calls or record on demand.
- Risk Management – Record telephone interactions to reduce the risk and ramifications of miscommunication with customers. Examples include improperly filed insurance claims, business to business purchasing, perishable goods orders, and financial transactions.
- Dispute Resolution – Sort through “he said, she said” customer disputes, adhere to industry best practices, and ensure compliance with government regulations.
- Employee Development – Complement training programs and enhance employee skill-sets through the systematic review and evaluation of vital business communications functions, including sales, customer service, and collections.
Another popular and even more valuable solution is Screen Capture… Banks and financial institutions especially like this capability because it enables multimedia interactions to be recorded.
With Call Recording you can affordably create a central call record archive to meet unique compliance mandates, facilitate improved internal collaboration, and improve the Customer Experience.
TCI can help you leverage Call Recording to solve your unique business challenges. To get started, contact us today at (703) 321-3030 or firstname.lastname@example.org.