Full Service Support
At TCI, maintaining and managing your businesses network is our top priority. We utilize best-in-class monitoring products to address any problems detected. Our customers come first. TCI guarantees a timely response time and includes a primary technical consultant who visits your site multiple times a year, ensuring that your network is functioning at the highest level. TCI offers a comprehensive portfolio of resources necessary to install, integrate or upgrade new and existing communication networks.
Proactive Monitoring
Helping you maintain a healthy network
Proactive monitoring is key to keeping a network healthy and problem free. TCI understands this and works hard to see to it that even the smallest of problems are identified and addressed before getting out of hand. We take the steps necessary to monitor your networks, making sure they are running as smoothly and efficiently as possible. The steps taken to ensure the best in proactive monitoring include:
- Monitoring of servers, networks, and pre-approved third-party back up solution/services
- Guaranteed repair response time
- Providing a primary technical consultant
- Providing a business solutions consultant
As Needed, Prepaid Support
Flexibility when you need it most
TCI offers IT support for customers on an as-needed basis with a flexible plan that supports budget control and cost savings. Time purchased through Prepaid Support can be used for any purpose, including project assistance, technology implementation, repairs, consulting, planning, and reviews. The as needed, prepaid support option features:
- Guaranteed timely response time
- A primary technical consultant
- First-attempt offsite repair
- Renewal notification when available time balance falls to 20%
Adhoc Support
Support when you need it most
TCI understands that problems can emerge quickly. We want you to be ready for those challenges when they present themselves. That is why we offer adhoc IT support on a first come, first serve basis. Our adhoc support is ideal for businesses and organizations with their own IT staff who may require occasional support to compensate for vacations, sick days, personal days, and unforeseen challenges. This level of support allows you to utilize TCI as often as needed. We offer the best in specialized expertise, project assistance, or development help when you need it most. Adhoc services include:
- Troubleshooting hardware and software problems
- Changing and/or upgrading hardware and software
- Moving or adding new site locations
- Monitoring networks and servers
TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.