7 Steps to Smarter Contact Center Coverage Scheduling

Contact center managers are under a lot of pressure to deliver better results with fewer resources. Meanwhile, diminishing corporate budgets are forcing organizations to think of creative ways to compensate staff. These include pay-as-you-go arrangements in the form of zero-hour contracts, reduced and annualized working hours, and time off without pay. How then can organizations […]

Cybersecurity Best Practices

6 Cybersecurity Best Practices You Need to Implement in 2023

As the hybrid workforce has increased, so has the number of cybersecurity breaches. Fortunately, many of the security vulnerabilities that come with remote work can be minimized with clear-cut policies, training, and IT support for your remote workers. Here is a helpful checklist of best practices you can implement to better safeguard your organization. 1. […]

Choosing the Best Deployment Platform for Your Business Communications

We don’t believe in “one size fits all.” TCI’s custom solutions are designed to meet the precise communication needs of large and small organizations. A variety of cloud and on-premises deployments are available to connect your company and every location in your enterprise, and we’ll help you find the one that fits you best. Cloud […]

Stay Competitive… Ensure Your Communications System is a Strategic Asset in 2023 & Beyond

Today’s business reality is that you can’t be competitive without a fully optimized communications system. That’s why it’s important to regularly take a hard look at what you have and what you should have. Many communications system features that may have seemed unnecessary a few years ago are now table stakes. Likewise, features you thought […]

Mitel’s MiVoice Connect (formerly ShoreTel Connect Onsite) is Sunsetting. You Have Options

MiVoice Connect and MiVoice Connect CallCenter – formerly ShoreTel Connect products – are slated to end production by Mitel at the end of 2024 and support will be discontinued at the end of 2030. While this news means future change, you have time to make decisions on the best alternative for your organization. Migrate to […]

Get Free Headsets with Mitel’s New On-Premises Phone System Monthly Subscription

Mitel’s popular MiVoice platform brings organizations customized communications and an improved customer experience.  Acquiring an enterprise-level, on-site phone system typically requires a hefty CAPEX investment or lease. But now TCI and Mitel offer a budget-friendly way to simplify your Communication and Collaboration needs as a predictable OPEX subscription. Why Subscribe to MiVoice? Only pay for […]

Improve Your Technology Performance with High-Speed Wi-Fi and Cabling Infrastructure 

TCI has 40+ years of experience designing, building and maintaining flexible cable and wireless infrastructures that support voice, data, video, security and multimedia systems… One-Stop-Shop for Cabling Inside & Outside Cabling Rack and Cabinet Layout, Design, Installation Pathway and Conduit Design, Installation Fiber Optic Design, Installation, Testing Copper Design, Installation, Testing CAD, Documentation, Labeling Testing […]

Want Stronger Cell Signals in Your Building? TCI Offers Fast Deployments and Big Savings

Suffering from weak or intermittent cell phone coverage in your building?  You’re not alone… Businesses everywhere are looking for ways to ensure that on-the-go employees and visitors can stay connected in every corner of their buildings – even the basement. At stake are user productivity and customer service. You can expect poor signal strength or […]

Expert Insights: 2023 Unified Communications Predictions

Today, unified communications (UC) technology is more than just IP phones and simple features like live chat. You’ll want to partner with a local provider who can help guide you toward the right mix of today’s solutions and evolve with you in the future. TCI has been supporting the DC Metro Region for 40 years […]

7 Office Trends Redefining Online Team Collaboration

The way people use technology continues to shift quickly, and consumer behaviors and expectations are bleeding into business environments, creating new requirements and methods of doing business. Here are several important office trends redefining how businesses and people collaborate online. 1. Using More Outsourced Resources – Freelancers and consultants fill various roles depending on a […]

Improving Operations with Better Technology Starts with Your 2023 TCI Planning Session

With budget season here and 2023 right around the corner, now is a great time to start evaluating your office technologies and setting strategic goals. A TCI Technology & Business Review gets you prepared for the new year, whether you’re connecting a Hybrid Workforce or thinking about Faster Broadband, Online Collaboration, Disaster Recovery, Cloud, or […]

Act Fast… RingCentral Promotion for Mitel On-Premises Customers

This offer expires December 31, 2022 Upgrade to the #1-rated cloud communications and collaboration solution – RingCentral MVP (Message. Video. Phone.) service – ranked as a market leader on the Gartner Magic Quadrant. For existing Mitel on-premises customers moving to the cloud, you’ll receive: 20% discount off RingCentral MVP service 2 months free for a […]