e911 Compliance… How New Rules & Legislation Protect Your People and Visitors

New federal regulations have been passed that will impact emergency 911 calling from businesses: Kari’s Law and Ray Baum’s Act. These mandates are intended to protect everyone in your office or building – employees and visitors – by improving access to emergency services: Kari’s Law applies to newly installed multi-line telephone systems. Users must be […]

Why Workforce Management Solutions are Essential for Contact Centers and Your Business Profitability

With growing demand for a consistent contact center experience regardless of channel – in combination with more complex customer requests – implementing and using a sophisticated Workforce Management (WFM) solution is essential for business profitability. Whitepaper: What is Workforce Management – Download PDF Improved Forecasting Cutting-edge WFM solutions allow for tweaking and fine-tuning your forecasting […]

Why it’s Time to Make Your Move to the Cloud

Whether your old phone system can’t be upgraded anymore, or you need to enable remote work, or a new regulatory requirement can’t be supported, at some point you’ll have to hang up your trusted old phones and move to the cloud. Here’s what you can look forward to… Simplify Communication, Management, and Budgeting When you […]

5 Ways Your Current Phone System Can Limit Your Success

Has your phone system kept pace with the times? More importantly, is it capable of helping you meet tomorrow’s challenges? Here, we outline five attributes you’ll want to consider when you’re thinking about improving your technology. 1. Ability to Add Features and Functionality Make sure your phone system can keep pace with technological change and […]

Exploring UC as a Service? Questions that Uncover what Your Business Actually Needs

With constant change, how can you be confident you’re making technology investments that will help your business meet the needs of employees and customers today while also supporting future growth? Unified Communications as a Service certainly makes it easier to scale and add new features as needed, but there’s a bit more to the equation […]

Call Recording… Capture & Archive for Improved Compliance & Customer Service

Here are just some of the compliance regulations your organization may need to address: SOX: The Sarbanes-Oxley Act HIPAA: Health Insurance Portability and Accountability Act PCI-DSS: Payment Card Industry Data Security Standard Financial Services Authority FDCPA: Fair Debt Collection Practices Act For businesses that need to record voice transactions, service calls and other conversations as […]

The TCI Difference: Custom-Designed Solutions. White-glove Deployments. Outstanding Support.

We are NOT your average Cloud, Hosted Voice or UCaaS Provider Powered by technology from global leader Mitel, our Hosted “Unified Communications as a Service” solution fills a crucial gap in the DC Region’s fast-moving Cloud Voice market. Whether you’re a small or large business, we custom design and manage every solution specifically for your […]

Attention Educators, Government, Non-Profits… Overwhelmed by the Bid Process?
Simplify with our Sourcewell Contract

Your organization needs better technology… now the hard work begins. You face some important decisions: What solution or service are you going to select? How will you evaluate it? How are you going to buy it? While the bid and procurement process can be complex, time consuming, and overwhelming, your local TCI team helps you […]

Migrating to the Cloud in Five Simple Steps

A future with more features, better reliability and less maintenance awaits you with Cloud Voice services. This simple guide outlines the five steps to activating your new communications system. Step 1 – Needs Assessment Discuss your unique needs with us so we both understand all requirements you may have or critical systems that need special […]

How to Improve Customer Service in Your Contact Center

Until recently, most contact centers looked like a sea of low-walled cubicles with agents speaking into headsets – with all customer transactions occurring at a fixed office location. Today, contact center agents can work just about anywhere: at home, in hired office space, or even on the move from a mobile device. But that’s not […]

Understanding Voice Deployment Options & Selecting the Best Platform for Your Business

TCI specializes in providing custom solutions designed to meet the precise communication needs of large and small organizations… A variety of cloud deployments are available to connect your company and every location in your enterprise – dedicated private solutions, shared public services, or hybrid combinations of both. Here are some considerations that will help determine […]

Hurricane Season is Here… TCI Experts are Ready to Help Prepare Your Business Continuity Plan

How Business Continuity planning with TCI helps protect your business… First, our experts perform a thorough gap assessment to identify risks, threats and exposure before it’s too late. Then we recommend solutions and action plans to enable you to mitigate and effectively manage a crisis. 40% of small businesses who experience a disaster never recover… […]