7 Ways TCI Host Cloud Voice Makes Your Life Easier

In today’s remote working world, it is essential for your team to be connected seamlessly no matter what device they are using. If you are exploring ways to improve how your team communicates, TCI Host provides a locally supported, customized service with all-in-one collaboration and mobility tools, so your business won’t miss a beat. Here […]

4 Ways to Show Your Customers You Value and Appreciate Them with Contact Center Tools

There are dozens of creative ways to express customer appreciation, and a full-featured call center software suite can help get your message across with minimal fuss. Small business owners and their teams can handle customer calls efficiently while indulging their VIPs with something extra — all without missing a beat. Here are four ways to […]

TCI Makes Mitel Access Control Easy – Improve Your Building Security from Your Phone

Much has been written about protecting customer and employee data, but what about protecting your customers and employees from physical threats? Even more than a secure network, a secure facility provides peace of mind and protects customers and employees from bad actors who would do them harm. For that reason, security cameras have become standard […]

AI and Your Phone System… The Good, Bad and Ugly

We expect the evolution of AI to be as earth-shaking as the creation of the semiconductor, the personal computer, the Internet, and the mobile phone. AI will change the way people work, learn, travel, get healthcare, and communicate with each other. Evolving phone systems will be just one aspect of its far-reaching influence as AI […]

Winning the Race – 3 Reasons You Can’t Let Your Communications System Fall Behind

Like winning athletes, high-performance companies are always looking for new capabilities to help them beat the competition. We’ve all watched high-performance athletes lose a race by mere fractions of a second. It’s heartbreaking because whatever the margin, it meant the difference between winning and losing. The business world isn’t much different. Competition is extremely tight […]

Shields Up in 2024 – Recommended Cybersecurity Guidance for DC Region Organizations

As the nation’s cyber defense agency, CISA helps organizations prepare for, respond to, and mitigate the impact of cyberattacks. CISA’s Shields Up campaign is a heads-up to every organization—large and small— to adopt a heightened posture when it comes to cybersecurity and protect your most critical assets against disruptive cyber incidents. Important recommended actions to […]

Contact Center 101 – Understanding the Basics

There are plenty of companies that manage lots of customer interactions that could benefit from today’s contact center solutions, yet they’re not looped in on what’s available today. If you’re one of them, your business could be missing out. What’s the Difference between a Contact Center and Your Organization? A call or contact center is […]

Mitel Delivers New Tools for Users of Microsoft Teams

One of the most startling statistics to emerge from the pandemic had nothing to do with communicable illnesses but rather with communications between businesses. In 2020, from March to June, the use of Microsoft Teams grew by 894%. And, between 2021 and 2022, the number of Teams users rose from 145 million to 270 million. […]

DC Region’s Extreme Weather & Stronger Storms… Protect Your Business with Cloud & Business Continuity Planning

TCI’s cutting-edge Disaster Recovery solutions are tailored to help protect your entire IT environment – from data and applications to office computers, mobile devices, networks, and phone systems. Will your business continue to operate when disaster strikes? Here are just some of the ways TCI’s comprehensive approach helps you safeguard what counts: Determine appropriate risk […]

Connecting Healthcare Providers with HIPAA-Compliant and Cloud-Based Communications

As a local technology leader, TCI is committed to delivering the best HIPAA-compliant healthcare communications tools for your facility. The entire healthcare industry underwent a rapid digital transformation due to the pandemic and continues to evolve as the world changes. Telehealth, remote treatments, and virtual patient services have grown in popularity, enabling patients to receive […]

TCI Host Service – Customized Contact Center, Team Collaboration & Business Communications

Empower your people to serve your customers better For a single, low monthly price, you can upgrade old phones to advanced mobile-enabled desktop phones and use Mitel’s award-winning capabilities to dramatically improve your Customer Experience. Cloud communications isn’t an all-or-nothing endeavor There are several deployment models to choose from depending on your business’s unique situation, […]

Simplify the Banking Experience to Earn Customers for Life

In the DC region’s highly competitive financial services industry, banks must ensure customers enjoy an easy and efficient experience at each journey stage. There’s simply too much risk that poor experiences will tarnish the bank’s reputation, turn away customers, and harm the bottom line. Today’s communications solutions and technologies empower banks to break down unnecessary […]