TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.
Contact Center Innovations… Transform Your Bank or Credit Union’s Customer & Employee Experience
/0 Comments/in Blog /by MarketingThe two digital transformation opportunities that promise the most significant impact for banks and credit unions are reinventing their contact centers and branch and office operations. We’ll focus on how banks can capitalize on each opportunity with Mitel Financial Services Solutions. Creating the Customer Experience of the Future The role of a bank’s contact center […]
How RingCentral Provides Best-in-Class Cloud Voice Security for the Hybrid Work Environment
/0 Comments/in Blog /by MarketingDuring the turmoil of the last few years, businesses of all sizes scrambled to put in place flexible communications and collaboration tools to enable their employees to work from their homes or office. Many pieced together several applications for video conferencing, messaging, and telephony without considering the importance of a holistic security strategy. Security is […]
Big Features for Your Small Business – Mitel adds SMB Controller for On-Prem, Big Business Capabilities
/0 Comments/in Blog /by MarketingWe recognize that one size does NOT fit all! That’s why TCI is excited to announce that Mitel has rolled out their new SMB Controller – it provides a full communications solution for small businesses with customized messaging, collaboration and contact center capabilities. The MiVoice SMB controller is flexible to fit your organization, providing a […]
4 Ways Artificial Intelligence Will Improve Your Communications & How to Mitigate AI Security Issues
/0 Comments/in Blog /by MarketingUnified Communications enable your employees to communicate and collaborate more effectively through screen sharing, video conferencing, mobile apps, and more. Adding artificial intelligence (AI) to the mix promises to send productivity through the roof, so it’s not surprising to see enterprises jump at the chance to experiment. Still, even as AI transforms communications and collaboration, […]
Why So Many Contact Center Leaders Stick with On-Prem Deployments
/0 Comments/in Blog /by MarketingA lot of tech trade media claims that: “Companies are lining up to move their contact centers to the cloud!” But we often hear decision-makers say: “Moving to the cloud makes no sense for us!” So, what’s really happening out there? Research shows that almost 29% of companies globally have moved to Contact Center as […]
TCI Host Cloud Voice & Contact Center Service… Customized Capabilities & Local White Glove Support
/0 Comments/in Blog /by MarketingOur TCI Host Cloud Voice Service is all about flexibility Add new cloud-based tools to your existing business phone system, and when you’re ready, migrate your entire platform to the cloud to reduce your overall telecom costs. Cloud communications isn’t an all-or-nothing endeavor There are several deployment models to choose from depending on your business’s […]
Keep Your Guard Up! Another Softphone Breach Shows Why Mitel Software Assurance is so Important
/0 Comments/in Blog /by MarketingSoftware maintenance and updates, often called Software Assurance, aren’t top of mind for many business leaders. And yet, when you fail to realize its importance, big problems can occur, like last month’s softphone security breach that affected millions of people. Together, TCI and Mitel are determined to help our customers safeguard what counts. We understand […]
Using Microsoft Teams? Mitel Offers No-Cost Integration with MiVoice Business + MiCollab
/0 Comments/in Blog /by MarketingAs hybrid work continues to expand, and Unified Communications capabilities continue to evolve, more customers are looking to integrate their Mitel telephony solutions with their Microsoft infrastructure. In an environment where Microsoft Teams has already been selected or installed, many customers are looking for a user experience that retains full access to Mitel’s powerful communications […]
Attn. Assisted Living Communities… How TCI Managed Solutions Connect Your Residents, Families & Caregivers
/0 Comments/in Blog /by MarketingTCI designs, deploys and supports the technologies you need to bring your entire senior living community together. We offer a full suite of integrated services, bringing the ‘TCI Advantage’ to your community with Managed Voice, Core Network, Wi-Fi, and IT Security to connect and protect what counts… TCI Host Connect your community with Mitel-powered communication […]
Serving the Public Sector… Get Responsible, Reliable Communications Without the Hassle of Procurement
/0 Comments/in Blog /by MarketingGovernments require a unique mix of features, flexibility, and economy in their telecommunications solutions. TCI enables organizations in the public sector to increase productivity with seamless communications solutions tailored to their unique needs. Challenges You Might Be Facing Every crisis needs a tailored response – No matter what their size, emergencies cause both uncertainty and […]
Hospitality Loyalty Program for SX-200 ICP Customers
/0 Comments/in Blog /by MarketingYou’ve trusted your property’s communications with Mitel for years… We know how vital it is for you to provide the best guest experience while making it as efficient and smooth as possible for your staff to run their daily activities. Whether you have a big hotel in a bustling city square or a series of […]
Existing MiVoice Office 250 Customers… Act before June 30th to Arrange a Discounted Path to MiVoice Business
/0 Comments/in Blog /by MarketingFollowing Mitel’s end-of-lifecycle announcements about MiVoice Office 250, this migration program has been rolled out to provide existing Office 250 customers with a smooth transition to MiVoice Business. Mitel is offering no-charge or discounted MiVoice Business licensing arrangements for MiVoice 250 customers. This program also supports the transfer of the remaining months of MiVoice Office […]