5 Cloud Contact Center Trends to Watch in 2020

With 2020 upon us, it’s safe to say the cloud contact center has arrived. Over 70% of businesses already have their contact center in the cloud or at least have plans to start the migration this year. What follows are the most important trends you need to know to ensure your cloud contact center stays […]

It’s a New Decade… How to Leverage Smart Workspace & UC Technology in Your Business

Today, the term “workspace” no longer refers to employees sitting at their desks in cubicles, pecking away at their keyboards from 9 to 5. Workspaces have evolved, and today’s “smart” version allows employees to get their work done from any location, at anytime, using any device. Millennials now make up more than half of the […]

Want Productive Meetings? Follow These 4 Simple Steps & Use the Right Collaboration Tools

Unproductive meetings cost U.S. businesses $37 billion a year – and countless hours of exasperation. When you follow these 4 simple meeting rules, while using the collaboration tools included in our Mitel-powered Cloud Voice service, your attendees will leave meetings informed, engaged, and ready to get the job done. 1. Prepare with agenda-planning tools A […]

Is Your Building a Barrier to Your Smartphone’s Cellular Signals?

Suffering from weak or intermittent cell phone coverage in your building? You’re not alone… Businesses everywhere are looking for ways to ensure that on-the-go employees and visitors can stay connected in every corner of their buildings. At stake are productivity, customer service, and corporate image. When mobile carrier signals can’t penetrate your building’s glass, metal, […]

Tech Overload? 5 Ways to Streamline all those Apps & Communications Tools

The average employee uses 17 different cloud apps, 3 content-sharing services and 3 collaboration tools. If this sounds familiar, it might be a good time to consider a unified communication system like Mitel-powered TCI Host, which includes collaborative tools that allow team members to assign tasks, share documents, schedule calls, chat and conduct audio and […]

Did You Know TCI Provides Infrastructure as a Service… Managed Wi-Fi, Cabling, Security & More?

Infrastructure as a Service (IaaS) is a computing environment that is provisioned and managed by your provider. IaaS simplifies your life. You avoid the complexity of buying and managing your own infrastructure. Rather than paying a big upfront capital expense, you pay an affordable monthly subscription that scales up and down based on what you […]

Snow Season is Here… Stay Connected When You’re Stuck at Home

Providing employees with the ability to work remotely – with full access to their desktop voice and data and applications – has become an essential element of business continuity, especially in our area, where a winter snow blast can suddenly force streets and buildings to close. With “plug and work” access to the voice and […]

Tech Planning for 2020… Schedule Your Customer Business Review Now

Your annual TCI Customer Business Review is a valuable 60-minute session that provides our team with an opportunity to learn more about your business goals and needs, get feedback on our product roadmap, and share best practices with you. One of our Customer Service Managers will be reaching out to you to schedule your review. […]

How On-Site, Wireless DECT Phones Offer SMBs Cost-Effective VoIP & Flexible Communications

Smaller companies need mobility and flexibility. Employees have to be reachable by customers or colleagues from any location in the office or in the building. But your resources are stretched thin and you’re juggling a lot of balls. What should you do? Going with VoIP DECT phones from TCI and Mitel provides an on-site wireless […]

TCI’s Customized Cloud Voice… Deployed Anywhere, Any Time, on Any Device

TCI specializes in industry-leading unified communication solutions for businesses of all sizes. And because we give you the option to run these powerful solutions on our hardware or on your servers through software, you can expand on your terms and your timing. Select the best deployment model Delivered from our VMware-enabled data center in Ashburn, VA, […]

How Real-World AI is Transforming the Fast-Paced World of Contact Centers

Thanks to Hollywood, it’s easy for many people to think of artificial intelligence as a sentient, self-learning technology that inevitably runs amok with the intent of wiping out humanity. This makes for fun movies, but what about the practical applications of AI in the real business world? AI enables a computer or application to perform […]

Webinar Recap… Supporting Your On-the-Go Workforce with Mobile-Ready Cloud Voice Services

Workers today are no longer tied to their desk. They’re working in the field, traveling, and balancing time between office and home – proving that how work is done is more important than where it is done. In this Mitel webinar, you’ll learn how you can better support your free-range workforce with cloud communications and […]