The TCI Advantage is our focus on:
PEOPLE
First and foremost, its our Professional Staff and culture of putting the customer first, understanding their business and exceeding their expectations. And not just this quarter or last year…it’s a way of life and for us that’s served us well for over 35 years! But don’t take our word for it, just ask any of our customers and they’ll tell you.
PROCESS
No one understands the importance of the network and networking better than us. While our competition struggles, we only seem to excel. The reason is because our understanding of the power and importance of network health. Our PROCESS is anchored by our unique pre-deployment Network Health Assessment and comprehensive TCI Onboarding Process.
PRODUCTS
Superior Products and Solutions are just table stakes. TCI offers industry-leading unified communication solutions for businesses of all sizes. All of our voice products can be expanded into full, feature-rich UC solutions. And because we give you the option to run our powerful solutions on our hardware or on your servers through software, you can expand on your terms and your timing.
Providing a three-pronged approach combining our comprehensive Net360 Network Assessment, Remediation & Onboarding Process, and SLA-based Maintenance and Network Monitoring, we ensure your Network Infrastructure is not only ready for your deployment, but will operate as expected for years to come.
We release you and your overburdened teams from day-to-day network monitoring, backup, reporting and management tasks. At the same time, we’ll increase the performance of your network – while uncovering savings too.
Our Enterprise-class Cloud Communications Solution features UCaaS, bringing together the power of Mitel’s VMware-supported, feature rich software into a high availability Cloud environment. Paired together, this solution delivers the flexibility and reliability of the Cloud with all the advanced UC features you need to connect your business.
Rest easy with our multi-layered security solutions. We manage a broad array of Next Generation Firewall and Management products from SonicWall, End-point Security from Cylance, as well as Patch Management, Wireless Security and Backup/Recovery from industry leaders.
Powerful Business Solutions
Industry-leading unified communication solutions for businesses of all sizes
Businesses need to communicate with colleagues, partners and customers from anywhere at anytime and need confidence that their communications service will provide the connectivity and call clarity that it demands. Advantage is TCI’s Premier Unified Communications & Audio Web/Video Collaboration service offering.
- Mobility/Remote and Telework
Advantage is built for a mobile enterprise workforce. This means users enjoy the full feature set Advantage offers whether they are at the office, working remotely, or on the go. Break free with one phone number that follows you wherever you need to be, along with the same features and functionality of your desk phone and desktop on your mobile device, so you can stay connected and be more productive, regardless of your location. Break free with the ability to choose the mobile device that works best for you, with a single phone number and voice mailbox, and the freedom of having your availability updated automatically so customers and colleagues always know when, where, and how best to reach you. - Unified Communications
MiVoice Business is a highly scalable, proven business communication platform that delivers voice, unified messaging, mobility, presence, conferencing, collaboration, applications, and more. Advantage expands the user’s experience with Mitel’s MiCollab Unified Communications & Collaboration (UCC) software providing a converged communications infrastructure that helps customers streamline communications between people and organizations, regardless of the medium, modality, platform, device or location. This leads to improved productivity, enhanced customer service, reduced costs, and ultimately improved business process integration. With MiCollab and presence capabilities, team members can contact their colleagues without wasting time with messages and telephone tag.This can be done with online presence awareness tools that let each individual indicate whether he is available to communicate at any given time and what device they can communicate with. At any time, escalate a voice call to a secure chat to a video conference call depending on the optimal communications mode for the call. Advantage provides the tools you need to ensure productive collaboration while cutting travel expenses eliminating downtime while in transit, and dispensing with “pay as you use” charges associated with some tools. The result is better, faster collaboration that reduces your costs and delivers a fast ROI while driving increased productivity and employee satisfaction.
- Conferencing & Collaboration
MiCollab Audio, Web and Video Conferencing “Collaborate wherever you are” let your employees be more productive with the rich collaboration capabilities available through MiCollab audio, web and video conferencing, including scheduled and ad-hoc conferences, desktop and application sharing, multi-point video conferencing, Private and public chat, Remote control, File transfer, Document management, Polling, Conference recording, Custom access codes and a WebRTC Web client. - Contact Center Solutions
MiContact Center is an Enterprise-grade, multichannel, and cloud-ready solution designed to power customer-centric organizations. MiContact Center scales from supporting small, sophisticated business needs to enterprise-grade contact centers.
It delivers business value with integrated MiCollab Unified Communications and MiVoice Call Recording capabilities and is an agile solution built to be resilient and highly available. MiContact Center Business includes: real-time, historical, and customizable reporting tools; highly customizable speech-enabled Interactive Voice Response (IVR) routing; multichannel workflow routing (email, fax, chat, SMS, and social); outbound dialing and messaging; and integrations with Salesforce.com and other leading-edge Customer Relationship Management (CRM) systems.More and more of today’s customers are relying on digital communications, like email, text messaging, Web chat and social media, in order to interact with your business. Multichannel contact centers give customers the flexibility to choose the method of contact that makes the most sense for them at any given time, and requires your organization to provide the same prompt, informed customer experience across all channels. With the right tools, you can make sure your business is prepared to meet these evolving demands.
- Industry Specific Solutions
Education, Hospitality, Healthcare, Call Centers, Government, Retail, Field Services - Managed Services
Advantage – More than a service. Offering our clients more than a superior service, Advantage provides our clients more than a connection to the cloud. Becomming an Advantage client, you’ll receive local hands-on implementation, training and on-going support services eliminating the need for third- party data services costs or dedicated company support staff. With Advantage, service is only a phone call away with 24 hours a day, 7 days a week, 365 days a year coverage.
Real-time monitoring will alert our service team automatically whenever a trouble arises. Thes are just some of the services that differentiate Advantage from all other UC service providers. Isn’t now the time for you to take – Advantage!
Unique Deployment Model
Deploy where you want, how you want, when you want
Advantage is a single software stream that can be deployed via three methods; Hosted, On-Premise, and UCaaS. Each method has its own unique topology and varying degree of advantages for the client. Each deployment method consists of elements concerning the critical nature of your business, business continuity requirements, ongoing customer support and budget.
Delivered from our VMware enabled Data Center located in Ashburn, Virginia, Advantage offers the flexibility to be deployed – your way, Hosted, Premise Based or Unified Communications as a Service (UCaaS) with the ability to change deployment type as our client’s needs change. Advantage leverages our strategic partner Mitel Technologies’ virtual single software stream architecture and delivers it via a Dedicated Internet Access and/or Private Line / MPLS transport.
On-Premise
Many companies have moved to virtualization in their data centers, be it either hosted or on-premise to take advantage of the cost reduction in hardware, software, power consumption and IT staff. With the advancement of real-time voice integrating into a VMWare virtualized environment, Advantage can now be deployed as an instance on a virtual server using VMWare vSphere 5. As a result, clients can now host their own virtual system maintaining administration and management. Carrier facilities transporting Session Initiation Protocol (SIP) trunks will be terminated at the client’s data center via Internet Access or Private Line facilities depending on the call quality they request. Client’s can choose to maintain the system themselves or elect TCI”s Gold Plus or Platinum service plan depending on coverage options desired.
Hosted
Advantage Hosted is ideal for businesses that want to reduce their technology footprint of a traditional PBX, eliminate hardware maitenance costs, stay ahead of technology advances and reduce the overall cost of their telecom budget. Hosted in our Data Center located in Asburn, Va., Advantage Hosted is an Internet based service reducing the cost of carrier bandwidh that delivers Unified Communications, Mobility and Web/Video Collaboration services. With Avantage Hosted it’s never been easier to get up and running quickly. Simply plug your VOIP phones into your network and start making calls. It’s that simple. For those that need assistance, our trained and certified technicians will come to your location and assist you in the installation of the system. Administer the system through a simple and intuitive web portal you can quickly create new ring groups, move extensions, edit users and much more. When you need help, simply call our support team and we’ll answer any questions or solve any problems related to your Advantage Hosted phone service quickly, friendly and with no additional expense.
Hybrid
If a dedicated server is required to run a high speed database application, that hardware can be integrated into a private cloud, in effect, hybridizing the solution between virtual servers and dedicated servers. This can’t be achieved in a public cloud.
Hybrid cloud unified communications integrates cloud-based UC functionality with an on-premise device that supports advanced telephony capabilities primarily found in on-premise solutions. The multifunctional device, sometimes referred to as a service point, sits on premise and is a plug and play device similar to a set-top box. It is used to manage SIP devices such as desktop IP phones as well as distribute functionality.
With a hybrid UC deployment, tight integration is created between the hosted platform that services the branch offices and the on-premises UC platform. This allows for standard call plans, interoffice extension dialing, and ideally, a system-wide administrative and management platform. A true hybrid platform would allow administrators to deploy on-premises equipment only where needed or as requirements demand, while universally managing users on a common platform.
Flexible Financial Programs
Off Balance Sheet Funding
Offers true operating expense funding for your upfront costs as well as ongoing maintenance and services expenses. With TCI, you are not locked in however. Should your situation change and would like to convert to one of our other programs before your term is up, we would be happy to discuss your options and will work with you to find the right fit.
Capital Leasing
Traditional leasing (or $1 Buyout) is available for your upfront costs as well as ongoing maintenance and services.
Lease-Buy Back – Already own your equipment? Or will at the end of your agreement term? TCI offers a unique Lease-Buy Back program that will allow you to unlock the value of the asset you now own.
Rental or Rent to Own
Is your business or location in flux? Growing faster than you can predict? Not sure of the best plan for your company? We can customize a plan for you that might include shorter term rentals or even a rent-to-own plan.
TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.