President & CEO
Tom Cornbrooks is President CEO of Telcept Holdings, LLC (TCI – Telecommunications Concepts, Inc.) where he is responsible for the overall strategic, technical, operational and financial success of TCI. In this role, he focuses on strategic planning, sales engineering, the enhancement of internal and customer-facing technology systems and networks, and ensuring that the operational and financial resources at TCI are running in an efficient and effective manner.
More About Tom
Tom joined TCI in 1988 as Director of Data Services. While working his way to the executive level, he has held a number of positions at increasing levels of responsibility, including vice president of Operations, director of Sales, director of Data Services, and chief operating officer. His experience within the company spans many departments and areas; it has served as preparation for his current role as president and CEO, to which he was appointed in 2016.
Before assuming his current role, Mr. Cornbrooks served as the company’s chief operating officer, with responsibility for TCI’s sales, marketing, customer and network operations, IT and business process engineering
As COO, Tom positioned the company to capitalize on the industry transition from legacy premise-based services to more efficient and secure technologies such as UCaaS and Hosted Services. TCI’s Virtualized Cloud Services network is foundational to providing these enhanced network capabilities. He also prioritized a company-wide focus on the customer experience enabling his team to respond more effectively to the complex demands of the market.
Vice President of Client Services
Julie Smith-Cornbrooks is TCI’s Vice President of Client Services. As a key member of TCI’s Executive Management team, her primary role is to collaborate with internal and external customers and production teams, as well as vendors to achieve successful outcomes by ensuring all lines of communication remain open.
Since joining TCI in 1983 as a customer service representative, her attention to detail, excellent rapport-building skills, and the energy she brought to each client engagement resulted in her being quickly promoted through a number of positions with increasing responsibility to her present role as VP of Client Services.
More About Julie
Julie strives to build trust and strong long term relationships with TCI’s customers, and implements firm policies around recruiting, staffing, training and account management that result in top-notch client service as well as a positive work environment that fosters a pattern of long-term staff retention
Julie is deeply committed to ensuring a successful outcome for every client she works with and every TCI consultant & subcontractor she supports. She Maintains quality customer service by tracking and enforcing company standards for response time and resolution, and removes barriers to achieve successful outcomes. Customer experience is an integral part of TCI’s customer value proposition. Julie has trained and mentored customer service representatives and technical account managers. She developed an efficient staff to handle all client requests and to ensure that quality and service exceed customer expectations.
Director of Operations
As a veteran in the telecom industry, Richard Clark, Operations Director with TCI, has over 30 years’ experience in the Voice, Data, IP and Unified Communications industry, working with such systems as Mitel/Inter-tel, Cisco, VMWare, Adtran, AVST/Callxpress, and Valcom. He has technical experience working with Microsoft, Linux, and VMWare.
More About Rich
Rich has Mitel certifications for the following systems (This includes all sub certifications under each product), Mitel Communications Director (MCD- MiVoice Business), Mitel 5000 & MiVoice Office, Mitel 3000, Mitel Application Suites (Micollab) and MiContact Center Solutions.
As a senior member of our team, Rich has been with TCI since 1991. Rich joined TCI as a Field Technician where he quickly began to take roles with increasing responsibilities with an emphasis on complex projects and was soon tapped to Manage TCI’s Technical Staff.
In this role, he used his skills and knowledge to develop the junior technical staff and to assistant them in the day to day operations as required.
As Operations Director, Rich is responsible for all aspects of day to day operations of our Project Planning & Management, Implementation activities and support staff. He has large, multi-site and multi-national projects such as Advanced Solutions International (London, Melbourne, Texas & Virginia), a 28 location regional bank and the Pennsylvania Police (PICS) – Harrisburg, PA.