Why Affordable Call and Screen Recording Makes Good Business Sense

Many industries are faced with legal and regulatory compliance guidelines that require them to record their phone conversations, but businesses in every industry can benefit as well.

Here’s how…

  • Document customer transactions, both Voice & Screen
  • Meet compliance requirements
  • Resolve customer disputes
  • Enhance employee productivity
  • Improve internal processes
  • Train and coach customer service representatives

Call and screen recording also enables improved collaboration by allowing employees to share specific call segments, along with text-based notes. They can send out a request for help throughout the organization, and quickly deliver the right information to the customer, improving the customer’s experience.

Our experts are ready to help you with a call and screen recording solution that’s customized for your business. To get started, contact us today at (703) 321-3030 or info@tcicomm.com.


The “Cloud” Defined – What it Means for Your Small or Mid-Sized Business

Imagine being able to access company data, applications, services, and resources Anytime, Anywhere. That’s the idea behind the “Cloud” – an efficient, flexible and cost-saving IT platform – that small and mid-sized businesses are rapidly adopting to save money and improve day-to-day operations.

The Cloud makes it much easier for small and large enterprises to quickly and easily access Voice, Computing, Storage, Software, Development, and Network resources on demand.

Cloud Services offer consolidation and automation of administrative tasks. This allows you to focus on your business instead of managing technology.

There are several types of Clouds to consider…

Public − Operated as a utility by a third party with services delivered over the Web, this multi-tenant arrangement is typically billed on a consumption basis.

Private − Virtual Machines or Apps reside on a company’s own dedicated hosts and storage servers; providing high levels of flexibility, scalability, availability, and security.

Hybrid − A mix of public and private clouds that enables a company to leverage the scalability and economy of a public cloud without losing control or risking mission-critical applications and data to potential third-party vulnerabilities.

Virtualization − Allows a company to run several operating systems and applications, including voice, on a single machine. With this arrangement, shared pools of resources can be created to optimize the infrastructure for better performance, reliability and availability.

Let’s sit down at your planning table to discuss how the Cloud can help your organization get ahead… Contact us today at (703) 321-3030 or info@tcicomm.com.


Managing Multiple Offices? TCI Connects the Dots

Wherever you have office locations, TCI’s National Account team takes care of everything, including the design and implementation of your new systems. We’ll also arrange the office infrastructure and cabling for you, including wireless access points.

TCI makes it easy for you to expand your business regionally, nationally or internationally, providing you with…

  • Simplified procurements
  • Single point of contact for equipment and services
  • Predictable pricing
  • Prompt handling of change requests
  • Peace of mind

We make it easy to network all your phone systems… on-site, hosted, or a mix of both. You’ll centrally manage everything and your users can take charge of their own features right from their desktop.

Learn more about how TCI can make your life easier no matter how many locations you have to manage. Contact us today at: (703) 321-3030 or info@tcicomm.com.


TCI Builds & Supports Your Networks, Cabling, Wi-Fi and Battery Backup Infrastructure

Don’t get tangled up…

TCI’s team of networking experts excel in reviewing your existing network infrastructure and providing advanced wired and wireless solutions.  When you are moving or expanding, we can function as your prime contractor, providing comprehensive consulting and installation services. We’ll team up with your network integrators, contractors, architects and electrical engineers to get the job done.

We’re experienced in any business setting…

Integrating all the elements of a professional installation may include cabling, fiber, wireless access points, phone system, conferencing servers, switches, routers, battery back-up and route diversity for network availability.

Plan ahead…

When you need to manage a new building, a renovation or a campus addition, our experts will design, manage, install, support and maintain the entire infrastructure.  Engage us before your building plans have been finalized. We’ll ensure that all network requirements are included in the plans, saving you money by avoiding change orders later.

TCI knows how to do networking right. Contact us today: (703) 321-3030 or info@tcicomm.com.