Why Desk Phones Remain Essential in Today’s Workplace

/0 Comments/in /by

The tools we use to communicate and collaborate are constantly evolving. With the rise of soft clients for chat, video conferencing and mobile devices, it’s natural to wonder if traditional desk phones still have a place. However, despite these advancements, desk phones continue to offer unique benefits that make them indispensable for many businesses.

The Limitations of Alternative Communication Tools

While soft clients and mobile devices have become integral parts of our communication ecosystem, they also come with limitations. These tools can suffer from poor voice quality, reduced reliability, and security risks. For instance, mobile devices can run out of power or experience poor signal quality, which can disrupt critical business calls. Additionally, soft clients may not provide the same level of security and privacy as dedicated desk phones.

The Value Proposition of Desk Phones

Desk phones offer several key advantages that make them a valuable companion to other communication tools:

  • Reliability and Quality – Desk phones provide clear and uninterrupted voice communication, which is crucial for professional settings. They are less prone to signal issues or battery drain, ensuring that important calls are not disrupted.
  • Security and Privacy – Desk phones offer secure and private lines of communication, which are essential for sensitive business discussions.
  • Ease of Use – Desk phones are straightforward to operate, requiring no special training, unlike some soft clients that may need setup and configuration.

Choosing the Right Tool for the Job

When deciding between desk phones and soft clients, consider the following:

  • Connection Reliability – Do you need a connection that won’t drop or degrade during critical calls?
  • Device Availability – Can you afford to have a device run out of battery during an important conversation?
  • Security Needs – Do you require secure communication lines?
  • Audio Quality – Is high-quality audio essential for your business interactions?
  • Emergency Preparedness – Does your business need a resilient phone system for emergency communications?

If these factors are important, desk phones are the better choice.

The Future of Desk Phones

As technology continues to evolve, desk phones are poised to become even more versatile. With integrations into the Internet of Things (IoT) and connections to your key systems, they can provide additional functionalities beyond person-to-person communication, such as sharing office utilization data or security information.

While new technologies are exciting, the enduring capabilities of desk phones make them a vital part of any business communication system. They offer reliability, quality, and security that are hard to match with other tools.

Your local team of TCI experts can brief you on the latest devices. They’re designed to meet the needs of everyone in your organization. Contact us at (703) 321-3030 or GetHelp@tcicomm.com.

 

Moving or Expanding in 2025? How TCI Relocation Experts Ensure a Successful Day-One

/0 Comments/in /by

As businesses plan their office moves, renovations, or expansions, one of the most critical tasks on their to-do lists is arranging the Voice and IT infrastructure, solutions, and services.

This is where TCI Relocation Experts come into play, leveraging over four decades of experience to ensure every aspect of technology transition planning receives the attention it deserves.

Expertise is crucial in making sure that your networks – both wired and wireless – and Voice, Data, and Video systems are fully integrated, tested, and ready to go on Day One.

Comprehensive Technology Integration

TCI’s comprehensive approach to technology integration is designed to ensure that all systems are seamlessly interconnected. This includes:

  • Telephone Systems – Upgrading to modern VoIP systems that offer flexibility, scalability, and advanced features like call forwarding and video conferencing.
  • Broadband Services – Ensuring high-speed internet connectivity is available and reliable, which is essential for cloud-based services and remote collaboration tools.
  • Conference Room Systems – Setting up state-of-the-art conferencing solutions that facilitate effective communication and collaboration.
  • Data Centers – Designing and implementing efficient data storage and processing systems.
  • Routers, Switches, Cabling, Wireless Access Points – Ensuring that all networking equipment is properly installed and configured for optimal performance.
  • Fiber Route Diversity for Survivable Networks – Implementing redundant fiber routes to ensure network survivability in case of outages.
  • Security, Surveillance, Physical Access Controls – Installing robust security systems to protect your people, premises and data.
  • HVAC, Environmental Systems for Cooling – Ensuring that environmental systems are in place to maintain optimal working conditions.
  • Power Backup, Generators – Providing reliable backup solutions to prevent downtime during power outages.

Collaborative Approach

TCI works closely with your team, including architects, facilities personnel, and service providers like internet carriers and other vendors. This collaborative approach ensures that all details are meticulously coordinated:

  • Determining Infrastructure and Equipment – Assessing the specific infrastructure, equipment, and services needed for your new location.
  • Assessing Bandwidth and Fiber Requirements – Evaluating the new location to ensure it can accommodate the required bandwidth and fiber connectivity.
  • Design, Build, Support, and Maintain – Providing comprehensive services from design to ongoing maintenance to ensure that all systems operate smoothly.

Benefits of Early Engagement

Engaging TCI early in the relocation process offers several benefits:

  • Reduced Hassle – By handling all technical aspects, TCI minimizes the stress associated with a big move.
  • Smooth Transition – Ensures that your business operations continue uninterrupted.
  • Expert Guidance – Provides valuable insights and recommendations based on over 40 years of experience.

Trends in Office Relocation for 2025

As businesses move forward in 2025, several trends are shaping the relocation landscape:

  • Technology Integration – Offices are increasingly seeking smart spaces with high-speed internet and advanced security systems to remain competitive.
  • Sustainability – The relocation industry is embracing eco-friendly practices, which not only reduce environmental impact but also enhance a company’s reputation.
  • Personalized Services – Companies are shifting towards more flexible and personalized relocation solutions to meet unique needs and enhance employee satisfaction.

By understanding these trends and working with TCI, businesses can ensure that their relocation is not only successful but also aligns with broader industry shifts.

IT Considerations for a Seamless Move

When relocating, IT considerations are paramount to avoid costly downtime and ensure operational continuity:

  • Connectivity Needs – Assessing the new location’s internet connectivity capabilities and ensuring redundancy through multiple broadband providers.
  • Network Layout – Designing a well-planned network infrastructure that includes servers, network equipment, and workstations.
  • Phone System Upgrades – Transitioning to modern VoIP systems that offer flexibility and scalability.

By addressing these IT considerations proactively, you can ensure a hassle-free move and maintain productivity from the outset.

Relocating or expanding an office requires meticulous planning, especially when it comes to technology and your Voice and IT infrastructure. With TCI Relocation Experts on board, you can navigate this complex process with confidence, ensuring a successful day-one operation.

Working with TCI early takes the hassles out of a big move… Get a head start and contact us today at (703) 321-3030 or GetHelp@tcicomm.com.

 

Time for Spring Cleaning… 5 Tips to Reenergize and Remake Your Communications Tools

/0 Comments/in /by

Have you considered “spring cleaning” your communications tools? The average employee uses 17 different cloud applications, 3 content-sharing services, and 3 collaboration tools. Besides being exhausting, that’s a sure recipe for confusion, data loss, and general frustration as your teams try to communicate with each other.

Whether you’re responsible for your organization’s communications software or someone who wants to simplify their life, use this time of year to clean up and clean out.

It might be a good time to consider a single, unified communications solution. In this collaborative workspace, team members can share tasks and documents, schedule calls, chat, and conduct audio and video conferences at the push of a button.

Are your current systems providing the productivity and customer experience you need? If not, consider these 5 pointers for reenergizing and remaking your approach to collaboration and communications.

1. Identify the Purpose and Value of Each Communications Tool

First, ask yourself and your team about what’s needed from your communication systems. What’s most valuable to your business goals, and what technology best supports them? Put another way, you want to determine your software’s purpose. Start by identifying what frustrates people, where necessities fall through the cracks, or how customers could be better served. Then, apply your ideas to evaluate your current tools.

A few questions to get you started:

  • Does the technology help or hinder productivity?
  • Do your communication tools keep your team’s conversations seamless regardless of the device –smartphone, desktop, or laptop?
  • Do they create a common space where team members can easily communicate, share documents, and set up meetings?
  • Can employees respond quickly and efficiently to customers?

2. Analyze the Costs vs. Benefits of Your Communication Software

Ultimately, the goal of any communication system is to aid productivity and bring value to the business. The problem is that technology can be alluring, especially when it’s the newest thing. You must ask yourself: Is the time spent using that latest app achieving the desired outcomes?

We tend to focus just on benefits with a ‘maximalist mindset.’ It’s easy to only look at the benefits, and then you get very worried about missing out… The minimalist mindset looks at the costs just as much as the benefits.

Spend more time assessing the costs of your existing communications tools, from time wasted swapping between business apps to the monthly expenses of separate collaboration tools. If you’re not getting the best bang for your buck, use this opportunity to find more cost-effective, all-in-one communication tools.

3. Reduce Distraction and Optimize Attention Capital

Digital minimalism encourages you to step back from the whirl of digital life, identify what’s most important to you, and then add back the technology that will support your priorities. In business, that means finding solutions to increase productivity by automating simple tasks like setting up meetings and improving workflows.

What’s at stake is the ability to focus and get things done. Without that, you risk zapping your team’s energy and preventing your employees from tackling the most critical tasks first.

How do you turn down the digital noise and optimize work time? Start by automating and controlling who can reach you and when. Need some time to tackle a major project? Use presence technology to tell your coworkers you’re unavailable or only available via a specific channel, like text.

4. Focus on the Customer Experience

Remember that the glitziest technology isn’t worth its bytes if it doesn’t serve the customer. The most competitive businesses are making the customer experience their differentiating factor. As you’re evaluating your communications tools, it’s essential to consider how your communication software impacts your customers’ experience with your business.

Does your current solution enable seamless communications both internally and externally? Does it easily integrate with other essential systems, like CRMs? Can your contact center agents quickly access the information and internal resources they need when they need it? The answers to these questions directly impact your responsiveness to the customer.

5. Make It Convenient to Work Anywhere

Today, more team members work hybrid or remotely – on the road, from a home office, or in the field. Use this opportunity to reach out to your remote workers and find out what headaches they’re experiencing.

Do your collaboration tools enable them to efficiently communicate and respond quickly to customers? Can they access information and people efficiently from their smartphones? Look for a communication solution that allows your staff to access everything they need via a web portal.

Need Help with Your Spring Cleaning?

Now is a perfect time to assess what you have and take a fresh look at your communication services and software with TCI. Our team will ensure you’re getting the best bang for your buck. Contact us at (703) 321-3030 or GetHelp@tcicomm.com.

 

Using AI with Your Business Communications to Meet Regulatory Compliance Requirements

/0 Comments/in /by

Imagine a financial institution receiving a hefty fine because an employee failed to include a legally required disclosure during a client call. The issue went unnoticed for months, and regulators had already stepped in when it was discovered. Now, the company is facing financial penalties and reputational damage. None of this had to happen.

This scenario highlights the critical importance of regulatory compliance in today’s business environment. Organizations must ensure every interaction meets legal requirements. We know that keeping up with evolving compliance standards is no easy task, but technological advances make it easier to stay one step ahead.

How AI Identifies Compliance Violations in Real Time

AI enables organizations to identify compliance violations early and respond proactively. AI-based analytics tools detect suspicious conversations or transactions by recognizing patterns, warning signs, and discrepancies in required disclosures. Through pre-built templates based on financial or healthcare regulations, for example, AI can also ask targeted questions or use prompts to ensure compliance is met.

With AI, relevant conversations are quickly and efficiently identified and reported to the compliance manager through automated alerts. These alerts prioritize critical cases, allowing for efficient resource allocation. Dashboards simplify visualization and tracking, enabling compliance managers to act promptly and effectively.

TCI offers Solutions for Optimized Compliance and Process Quality

We can deploy powerful tools like Interaction Recording and Recording Insights AI to detect and manage compliance violations effectively. These solutions combine automation and AI to enable efficient process monitoring. Key features of these technologies include:

  • Fraud Detection through Automated Analysis: Suspicious activities are identified in real time.
  • Compliance Phrase Spotting: Mandatory statements are automatically checked, and violations are flagged.
  • Real-Time Documentation: Seamless communication tracking ensures maximum transparency.
  • Alerts for Suspicious Communication Patterns: Early warnings enable targeted countermeasures, while compliance is further ensured through tailored prompts based on specific regulations or internal guidelines.

These solutions ensure compliance with regulations and enhance the quality of internal processes. Organizations benefit from a centralized, user-friendly platform that helps mitigate risks effectively.

AI-Powered Compliance Monitoring: 5 Practical Use Cases

AI-powered compliance monitoring is already proving itself. Here are five use cases that shed more light on AI in action:

1. Ensuring Correct Use of Mandatory Phrases at Call Centers – In highly regulated industries, call center agents must provide specific legal disclaimers during customer interactions. AI-based systems review conversations in real-time to ensure that required disclosures are included and correctly formulated. Missing or incorrect statements trigger immediate alerts, ensuring compliance and minimizing legal risks.

2. Detecting Insider Trading in Financial Institutions – Regulations such as Dodd-Frank require strict oversight of financial transactions and communication. AI analyzes communication data for suspicious terms and patterns, helping detect potential insider trading at an early stage. By monitoring written and verbal exchanges, AI ensures financial institutions comply with industry regulations and avoid severe penalties.

3. Identifying Suspicious Transactions and Money Laundering at Banks – AI-powered analytics help banks detect money laundering and financial crime by analyzing transactions and customer communication for unusual patterns. This includes monitoring sudden large transactions, frequent international transfers, or transactions below reporting thresholds. AI can also ensure compliance by continuously analyzing communication for potential regulatory breaches.

4. Uncovering Fraud Attempts in Insurance – Fraudulent claims pose a major challenge for insurance companies. AI detects inconsistencies in claims reports by analyzing speech patterns, tone, and wording used in customer interactions. If conflicting statements appear across multiple interactions, the system raises an alert, allowing insurers to take swift action.

5. Ensuring HIPAA Compliance in Healthcare – Strict data protection regulations, such as HIPAA in the healthcare sector, require medical institutions to handle patient data securely. AI-powered compliance tools monitor recorded interactions between healthcare professionals and patients to detect unauthorized sharing of sensitive information. The system alerts compliance teams if an employee mistakenly discloses patient data over an unsecured channel or approved procedures. This ensures patient privacy while reducing the risk of regulatory violations.

Future-Proofing Compliance with AI-Driven Solutions

Regulatory requirements will continue to evolve, making it essential for organizations in the DC Region to adopt scalable and intelligent compliance solutions.

Contact us at (703) 321-3030 or GetHelp@tcicomm.com to stay ahead of future compliance challenges!

Mitel + Zoom Deploy AI-First Hybrid Communications & Collaboration Solution

/0 Comments/in /by

When it comes to communications, one service simply doesn’t fit all.

TCI’s solutions are designed to fit the way you work and achieve your goals. Our flexible hybrid portfolio provides a seamless experience no matter the setup – supporting your frontline and back-office teams working from anywhere.

Zoom + Mitel Working Together

Now TCI is bringing together Mitel and Zoom for clients in the DC region that are looking for next-level meetings, messaging, and virtual workspaces. Together, Zoom and Mitel deliver advanced integration and telephony capabilities that create even better user experiences. Give your teams new capabilities like Visual voicemail, full-feature certification of Mitel devices with Zoom Workplace for users who prefer a desk phone, and active monitoring across your hybrid Zoom Workplace and Mitel environments.

You can place, receive, and manage calls with other team members using Zoom Workplace across a hybrid Mitel and Zoom deployment or connect with external parties – all powered by Mitel’s secure telephony and devices. An integrated directory with Mitel’s UC solutions lets you search contacts, check presence status, chat, call, or start a meeting with just one click.

AI Capabilities

We combine Zoom Workplace and Zoom Al Companion with Mitel’s flagship communication platforms, delivering a highly integrated user experience. You can quickly access important information, prioritize and assign tasks, summarize chat threads, emails, documents, and more.

Higher Productivity

Get critical information instantly, automate routine tasks, and stay informed throughout the workday. This will enable faster decision-making, provide information when and where it’s needed, and help your employees improve their efficiency.

A Better Admin and User Experience

  • Fast, efficient, and centralized provisioning, configuration, and single sign-on (SSO) access for admins and partners
  • Customized services that deeply integrate Mitel’s solutions with Zoom and your environment and business workflows
  • A seamless user experience for meetings through a single application
  • Business continuity and resiliency where it matters most

TCI brings together ‘Best-of-both-worlds’ collaboration, advanced AI, and voice capabilities.

Ready to bring Zoom and Mitel together? Let’s get the conversation started. Contact us at (703) 321-3030 or GetHelp@tcicomm.com

 

Transform Your Communications Service into a Strategic Asset with AI

/0 Comments/in /by

Communication systems powered by AI can revolutionize how businesses interact with customers and manage internal operations. Here’s how traditional phone systems compare with new AI-enabled solutions and how TCI can help you adopt powerful new tools in your organization.

Challenges of Basic Communication Systems

Legacy communication systems often fall short in delivering actionable insights and efficiency, leading to these common issues:

  • Data Silos – Without centralized access, extracting critical data from IT, HR, or customer interactions is cumbersome and limits strategic analysis.
  • Manual Processes – Reliance on human data entry increases errors, delays, and inefficiencies and impacts productivity.
  • Limited Visibility – Lack of real-time tracking of call handling and agent performance can hinder coaching and training.
  • Scalability Issues – As businesses grow, informal support systems become overwhelmed and create bottlenecks and inefficiencies.

How AI Transforms Communication Systems

AI-powered solutions turn communication platforms into dynamic tools for data capture, analysis, and action. Here are the key benefits:

  • Automated Data Capture – AI transcribes and analyzes calls automatically and provides a complete view of trends and interactions.
  • Real-Time Insights – Analytics reveal trends in customer satisfaction and team performance to support informed decisions.
  • Operational Efficiency – Automation streamlines workflows, reducing response times and optimizing resource allocation.
  • Enhanced Customer Experience – Personalized interactions and proactive solutions improve satisfaction and loyalty.
  • Scalable Infrastructure – AI solutions grow with your business while ensuring security and compliance with regulations.

Checklist for Investing in AI-Driven Call Intelligence

When selecting an AI communication platform, consider these essential factors:

  • Integration: Ensure compatibility with existing tools like CRM or ERP for seamless workflows.
  • Data Security: Prioritize robust security measures to protect sensitive information and maintain compliance.
  • Scalability: Choose a solution that adapts to growing demands without compromising performance.
  • ROI Metrics: Define clear success metrics (e.g., cost savings or customer satisfaction) to measure impact.
  • Change Management: Develop a training plan to ensure smooth adoption by employees.
  • Unified Platform: Opt for centralized solutions offering advanced routing, analytics, and reporting features.
  • AI Capabilities: Leverage AI for automation and personalized interactions across channels.
  • Omnichannel Support: Ensure consistent communication across voice, chat, email, and social media platforms.

Ready to Elevate Your Communication Strategy?

Discover how TCI’s integrated communications and AI-powered solutions can transform your business operations and customer experience. Contact us at (703) 321-3030 or GetHelp@tcicomm.com.

 

Creating a Customer-First Culture for Banks & Credit Unions in the DC Region

/0 Comments/in /by

In today’s competitive financial landscape, fostering an excellent customer experience is paramount for banks and credit unions in the DC region.

Beyond client interactions, successful financial services firms are focused on providing new tools that enable their businesses to thrive.

By equipping your staff with secure, compliant communications systems, implemented by TCI, you can confidently deliver the enhanced services your customers expect.

Investing in Customer Experience (CX) pays dividends, but it requires addressing several behind-the-scenes challenges.

  • Inconsistent service levels
  • Outdated security measures
  • Siloed staff
  • Limited communication channels

TCI, your local technology expert, can help you overcome these obstacles and develop the customer-first culture your institution needs to excel.

Why Choose TCI?

For over 40 years, TCI has been empowering banks and credit unions in the DC region to connect, collaborate, and exceed customer expectations. Our deep understanding of the local financial services sector allows us to bring valuable insights to your organization, maximizing your technology investment, and unlocking your full potential.

TCI’s Financial Service Solutions help you stay ahead of the competition.

  • Improve customer interactions across all channels, from in-branch to mobile apps
  • Ensure regulatory compliance and strengthen security measures
  • Automate tasks for improved operations
  • Enable employees to be more responsive and efficient with customer-based routing for personalized service
  • CRM screen pops for efficient agent empowerment
  • Suggest responses for faster, more consistent customer service

As the financial sector continues to evolve, TCI helps you adopt new capabilities.

  • Implement advanced digital banking solutions
  • Leverage fintech applications for improved services and climate finance initiatives
  • Enhance your digital infrastructure with cutting-edge technologies

Don’t let outdated technology hold your institution back.

Partner with TCI to revolutionize your customer experience and drive growth in the competitive DC financial market.

Contact TCI today at (703) 321-3030 or GetHelp@tcicomm.com.

 

TCI Makes Access Control Easy – Improve Your Building Security from Your Phone

/0 Comments/in /by

While data security is crucial, protecting customers and employees from physical threats is equally important. Security cameras have become standard equipment in schools, hospitals, hotels, and businesses, serving as a front line of defense.

However, integrating these video feeds into a broader unified communications (UC) platform can be challenging. TCI offers a solution that simplifies this process which allows you to manage building access right from your phone.

Advanced Access Control Solution

TCI’s cutting-edge Access Control solution integrates seamlessly with your existing communications infrastructure, offering:

  • Live video display on your videophone when someone approaches your doors
  • Real-time audio feed for communication with visitors
  • Pop-up buttons on your phone to lock or unlock doors
  • Ability to send notifications to employees, students, or emergency services in case of an incident

This customized solution from TCI combines various technologies to create a unique solution to specific security challenges.

How It Works

  • A visitor arrives and rings the video doorbell camera.
  • This triggers a call to the receptionist’s IP phone.
  • The phone’s video screen displays a real-time video feed, indicating which door is the source.
  • After a brief conversation, the receptionist can open the door via an on-screen button.
  • In case of a potential threat, they can select an “evacuate” button to notify security or emergency services.

Stay Ahead of Potential Threats

TCI’s Access Control solution extends the functionality of existing products by integrating them with third-party solutions and services. It combines:

  • Voice, video, and messaging capabilities
  • IP phones supporting real-time video feeds and touch-activated prompts
  • Text-based messaging for emergency and non-emergency situations
  • Third-party products like video cameras, screen-capture software, SIP-enabled remote access control systems, and local alarm services

By tying everything together, TCI can transform your IP phone into a security command center that controls communication, identification, and notification.

Experience the future of facility security with TCI’s innovative Access Control solution. Contact your local TCI team at (703) 321-3030 or GetHelp@tcicomm.com.

Elevate Your Business Communications with TCI Host: Customized Enterprise-Class Cloud Solutions

/0 Comments/in /by

In today’s business environment, staying connected is more crucial than ever. TCI, your trusted leader in telecommunications serving the DC region for over 40 years, proudly offers TCI Host – an Enterprise-class Cloud Communications Solution that’s revolutionizing how businesses communicate.

TCI Host leverages the power of industry-leading, feature-rich software to deliver a comprehensive Unified Communications as a Service (UCaaS) platform. This cutting-edge solution is designed to meet the evolving needs of modern businesses, from small enterprises to large corporations.

Key features of TCI Host

  • Mobility and Remote Work Support – Enjoy full functionality whether you’re in the office, working remotely, or on the go.
  • Unified Communications – Integrate voice, video, messaging, and collaboration tools into a single, seamless platform.
  • Virtualization Benefits – Reduce hardware, software, and power consumption costs while streamlining IT management.
  • Flexibility – Choose between hosted, on-premises, or hybrid deployment options to suit your specific needs.
  • Scalability – Easily adapt to your business growth without significant infrastructure changes.

TCI Host is ideal for businesses looking to reduce their technology footprint, eliminate hardware maintenance costs, and stay ahead of technological advances. With its internet-based service, TCI Host significantly reduces carrier bandwidth costs while delivering top-tier unified communications, mobility, and collaboration services.

As the oldest leading Mitel provider in the DC Region, TCI brings unparalleled expertise to every client engagement. Our certified technical staff is respected throughout the industry, ensuring you receive the highest quality support and service.

Don’t let outdated communication systems hold your business back. Experience the future of enterprise communications with TCI Host.

Contact TCI today to learn how we can customize a solution that fits your specific objectives and propels your business forward in the digital age: (703) 321-3030 or GetHelp@tcicomm.com.

Get to Know Mitel’s Expanding List of Hybrid UC Integrations – 2025 Tech Partner Highlights

/0 Comments/in /by

At TCI, we’re focused on delivering hybrid UC solutions to improve the efficiency of frontline workers – and meet the unique needs of your industry.

With more than 200 vertical application partners within Mitel’s Network Technology partners program – and growing – we are constantly finding new use cases to serve the DC region. We’re excited to introduce these new vendors we can integrate into your Mitel solutions in 2025.

A Deepening Portfolio of Healthcare and Elderly Care Integrations

  • Caretronic – Caretronic is dedicated to ensuring that patients and healthcare professionals experience seamless support. Their mission is to alleviate the administrative burden on nursing staff, allowing them to focus entirely on delivering exceptional care and treatment. The Caretronic Nurse Call system combines advanced nurse call functionality with integrated healthcare management and nursing documentation, creating a unified solution.
  • Tetronik – Tetronik offers solutions for various alarm, information, and communication management tasks to automate, simplify, and secure critical and everyday communication processes in healthcare and other critical infrastructure verticals.
  • ComAlert – ComAlert develops and manufactures life safety mass notification systems for many different industries. When every second counts, there is no room for technology failure. If you’re looking for paging and intercom systems for skilled nursing facilities, schools, or correctional facilities yet flexible enough to be adaptive for custom applications, we have solutions.

Second-to-none Hospitality Integrations

  • Prologic First – Prologic First designs smart solutions for the hospitality industry. From designing one of the first-ever integrated software solutions for hotels and restaurants to introducing cloud-based solutions, Prologic First has always pushed the envelope and kept its customers ahead. Prologic First’s hotel front desk software consolidates all hotel front desk functions into a single workplace to enhance the ability of your reception and guest services staff to deliver optimum service. Additional tools and easy access to data make navigation smoother and enable users to accomplish more with less effort.
  • Foratable by Lunchgate – Lunchgate’s hospitality and restaurant management system, “Foratable,” automates repetitive tasks along the entire customer journey while simultaneously personalizing your offer according to the needs of restaurant guests. This solution lets restaurant owners focus staff on great dining experiences rather than administrative and booking workflows.

Improving Customer Experiences in Financial Services

  • Universal Speech Solutions – Understanding who is calling is fundamental to any financial services organization. UniSpeech provides highly efficient, reliable, and standards-based speech recognition solutions tailored to customers’ needs. Transparency and strict completion timelines are also keys to a successful business engagement. Keep track of the latest changes in speech technology and leverage extensive knowledge of related standards and available toolkits to enable your customer experience staff to shorten the time to business-generating customer interactions.

General Applications with Broad Appeal

  • Xarios – Dimensions Technology – Dimensions by Xarios produces insights that matter for your business. It is a powerful cloud-based call analytics platform for contact centers and office deployments. It allows you to monitor customer experience and manage staff using in-depth call data and fully customizable real-time wallboards.
  • RF Track – RF Track imagines and manufactures ultra-low powered connected sensors and objects for your applications. Leverage RF Track with Mitel unified communications when considering your IoT strategies.
  • DinStar – Dinstar provides VoIP Gateways, translating TDM Telephony traffic into a Digital IP packet stream. They also provide GSM/WCDMA/LTE VoIP Gateway, Sim Bank, and Sim Cloud for SMS solutions for simple or complex applications at an optimized cost.
  • Ideatec no-code API and Integration (iPaaS) – Ideatec provides no-code iPaaS integration and workflow automation for workflow building and system integration. Customers can easily generate APIs and integrations for various systems and workflows with an intuitive drag-and-drop UI. Ideatec’s hybrid software ensures seamless adoption across all IT environments, including cloud and on-premises.
  • Axinite – Axinite’s analytics and phone management systems bring depth of data to your unified communications operations solution. Axinite provides comprehensive tools to manage telephony activity, including intelligent logs for incoming and outgoing calls, dashboards inclusive of a statistics set that can be customized on request, displayed via the graphical web interface, and an alarm module to detect security intrusions and phone hacking activity.

Driving Efficiency with Vertical and Frontline Worker-Centric Solutions

We’ll keep you informed as the depth and breadth of integrations continue to expand. TCI has been supporting the DC region for 40+ years. We design, deploy, and support the UC technologies that bring industry and customers together.

Connect with TCI’s local team of Hybrid UC experts at (703) 321-3030 or GetHelp@tcicomm.com.