Entries by Marketing

The 9 Most Important Call Center Trends of 2022

We’ve seen a lot of changes to the call center and customer experience landscape over the years, from cloud communications and virtual agents to more strategic thinking around analytics, more flexible social media interactions, and innovative ways to involve artificial intelligence. And when the pandemic pushed businesses to modernize their business communications overnight, we’ve seen […]

The Next Level of Cloud Voice Flexibility from Mitel & RingCentral… TCI Makes it Happen

Our new strategic partnership with RingCentral makes it easier to leverage one of the best cloud-based UCaaS options available today. RingCentral Message Video Phone (MVP) is an all-in-one solution that can easily meet the changing needs of your workforce. Upgrading to RingCentral provides everything you need to build a company culture that will position you […]

Enabling Innovation & Productivity in Your Hybrid Workforce

Innovation and productivity are key factors in the growth and success of any company. When workers were suddenly forced home in March 2020, many thought innovation and productivity would plummet during the pandemic lockdown. Against expectations, by November of 2021, productivity had increased. A study by Microsoft showed that 82% of company leaders felt their […]

The 2022 HR Challenge – Building a Supportive Company Culture in the Digital Era

As companies continue with hybrid and remote work arrangements, human resource departments have had to reorganize their priorities. When asked what they saw as their primary role in their organizations in 2021, 65% of HR professionals pointed to “keeping employees engaged and building a supportive company culture,” according to a recent survey. Replacing the Physical […]

4 Team Collaboration Challenges and How to Overcome Them

Businesses are finding it increasingly difficult to encourage team collaboration. When successful team skills are absent, your business can end up as a collection of competing silos and individuals. Collaboration Challenges Poor Engagement – Developing a collaborative group starts with the team itself. This includes buy-in concerning process, direction and expected outcomes. If teams aren’t […]

The Future of Work… Balancing Space, Place and Pace

Many organizations are building on the lessons of the past few years and finding a balance between remote and in-person work. As many companies prepare to welcome some employees back to the building (while others may not physically come back at all), it’s unlikely the workplaces we return to will look or function the same […]