Re-Opening Reality Check… Getting to Know the Public’s Preferences for Getting Back to ‘Normal’

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The conversation about the COVID-19 pandemic has shifted from shutting down non-essential businesses to how we can get back to ‘business as usual.’ But until a viable vaccine or effective treatment is widely available, you should expect many customers to remain wary. Based on our conversations, many leaders are privately planning for the possibility of working from home for months or longer. Others will need to come back in some kind of Hybrid mode.

State of the Nation polling reflects a very cautious public [PDF]

We’re in this for the long haul 

The public and private sectors will, of course, continue to adapt to serve their customers and constituents, and how you approach your workforce infrastructure will play a big role in how well you can respond to challenges and opportunities in the months ahead.

TCI can help your business stay connected

We’ve been supporting the DC region with customized remote workforce and business continuity solutions for 40 years. When it comes to customizing technology for your business or non-profit, we can map out the best mix of cloud, on-premises and hybrid deployments to connect your customers and workforce at the office, in the field and at home.

Hosted Voice, Unified Communications & Teleworking 

MiCollab & MiTeam Meetings for remote workers

Customer Contact Center 

Google Cloud AI-powered Virtual Agent and Agent Assist

Let’s talk about the technology you need to keep your workforce and customers connected. Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

Rapid Response Success Stories… DC Region Associations Act After Stay-at-Home Orders

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Northern Virginia Cloud Voice Customer

When the Governor’s order went into effect, our team had to act fast. Our client had 100+ users in the office. They called us on Tuesday, and they wanted everyone working from home by Friday.

Already subscribed to TCI Host, our flexible, all-in-one cloud voice service, the busy association had built-in telework capabilities, but had always conducted their work in a traditional office environment.

Without missing a beat, our outstanding support team ensured everyone’s endpoints were programmed, tested and ready to support incoming calls from the association’s membership.

By Friday, the association’s busy office was empty, and every user was connected at home using their preferred device – whether they opted for a laptop softphone, an app on their smartphone, or a desktop office phone.

Maryland Mitel On-Premises System Customer 

Another association just outside of DC in suburban Maryland, had 130+ users all connected in their office via an on-premises Mitel MiVoice platform. Most incoming calls came in on the main number and were distributed across multiple attendant consoles where calls were transferred across the organization.

When the stay-at-home order came down, the staff was able to quickly connect at home using a mix of plug-and-play Mitel Teleworker phones or MiCollab apps running on their laptops and smartphones.

Home-based attendants are still managing the high-volume flow of incoming calls using a completely PC-based call-handling setup with an intuitive graphical user interface that lets them know the ‘presence’ status of every user before they transfer the caller.

The association is delighted with their Mitel system and its teleworking capabilities – their employees are staying productive and their members are getting the support they need.

TCI is Ready to help

Whether your phone system is on-site or already in the cloud, when it comes to supporting your customers, our rapid response team can deploy and support the essential tools you need to work anywhere in these uncertain times.

Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

 

Worried About Staying Connected? UCaaS Has You Covered!

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Any number of threats can take your business offline, including floods, road closures, and fires. Add to all that, a pandemic that suddenly changes where and how work is performed. When your people can’t work, your operations can come to a grinding halt and the collateral damage from your unexpected shutdown can be severe.

In addition to the pain of lost revenues, your customers may find alternative providers, your business could lose its place in supply chains, and your employees could experience  stress about their uncertain future.

Paying for expensive redundant services can help mitigate such calamities, but with Unified Communications as a Service (UCaaS) you’ll get a built-in Business Continuity and Disaster Recovery plan – without the extra cost.

Today’s voice systems and services are more powerful than ever and are designed to safeguard your business from a range of contingencies. As long as your team has UCaaS, smart phones and wireless data, and/or laptops with access to WiFi, they automatically have the essential elements of a DR plan.

Equipping your team members and contact center reps with their office tools and apps – as they seamlessly work from home – will enable your business to withstand virtually any local emergency that threatens to shut down your building.

Let’s get ahead of the next disaster before it arrives and talk about exploiting UCaaS for your business continuity plan. Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

 

Migrating to Cloud Voice Doesn’t Have to Wait… TCI’s Remote Deployments Can be Arranged with “Zero Touch”

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If you’ve been planning to transition your voice communication to the Cloud, there’s no need to wait out the COVID-19 virus before taking action. TCI can handle all the implementation details for you remotely, so you don’t have to touch a thing.

Your team will be able to work from the office, at home, or on road. They will be able to handle calls from their desk or the mobile device of their choice. TCI can provide the phones, or you can source your own. With our “zero touch” implementation, your teams continue doing business from any location without skipping a beat.

Select the best deployment model

Delivered from our VMware-enabled data center in Ashburn, VA, our TCI Advantage services offer the flexibility to deploy UC your way – Hosted, Premises, Hybrid, Virtualized, or as Unified Communications as a Service (UCaaS). When your needs change, we can make the necessary platform adjustments for you.

Choose the level of support you need

TCI can manage everything end-to-end or you can manage your own changes and only call us when you need help. Either way, easy online management and reporting is included. Choose your service plan – from traditional break-fix to fully-managed.

Customize to fit your business needs

  • Full integration with Salesforce, Outlook and other CRM applications
  • Deploy a world class Contact Center with agents working from anywhere
  • Seamless office unified communication on a desktop, laptop or mobile phone – or all at once!
  • And much more…

Mitel-powered… TCI-delivered

TCI’s business-class communication solutions can be deployed in any configuration, with tailored financing options to meet your budget requirements. TCI makes Cloud Voice easy – all for a budget-friendly monthly subscription.

Talk to our experts and schedule your online Cloud Voice demo. Contact us today at (703) 321-3030 or info@tcicomm.com.