Offer Extended! Move to TCI Host/Cloud Voice… Upgrade Your MiVoice, Toshiba, ShoreTel, or Inter-Tel system

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To get your communications up to speed, TCI Host’s Migration Program makes upgrading to the cloud easier and more affordable than ever.

Act Now… This is a Limited Time Offer!

TCI Host is our complete, locally supported Unified Communications service, powered by Mitel. Get everything you need to connect your business – all for a budget-friendly monthly subscription.

When you migrate to TCI Host service from your legacy MiVoice, Toshiba, ShoreTel and Inter-Tel equipment, you’ll get up to 25% off new user licenses and 50% off hardware.

Migrating a MiVoice Business system? Receive one free 6900 series phone (6920, 6930, 6940 models) for every three you buy of the same model.

TCI Host Makes Cloud Voice Easy 

TCI Host is designed for today’s connected workforce, and serves up voice, instant messaging, screen sharing, video and audio conferencing, file sharing, contact center, business app integration and other capabilities from a single interface.

TCI Host is Flexible

We customize every client’s service and our local team handles all the implementation details for you. Our flexible service supports a range of deployment options. Need tailored financing to meet budget requirements? We can support that too.

Time is running out on this offer… Let’s talk now about connecting your business with locally supported TCI Host. Contact our cloud experts today at (703) 321-3030 or info@tcicomm.com.

 

Using Microsoft Teams? Mitel Has the Voice to Complete Your Experience

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Microsoft Teams is a popular productivity tool that encompasses chat, meetings, calling and collaboration. It is included with all Office 365 plans, replacing Skype for Business.

For organizations that are committed to Microsoft Teams, Mitel offers several integration options to enhance Teams with added voice capabilities, providing even more value to your existing Mitel investment:

  • Direct Routing – Allows organizations to connect their Mitel telephony infrastructure to make calls from within the Microsoft Teams environment.
  • MiCollab HotkeyDialing – Included with MiCollab, easily set up hotkeys to dial. Select a phone number in Microsoft Teams and click the MiCollab hotkey combination to initiate a MiCollab call to the phone number.
  • Call2Teams – This third-party solution integrates a Mitel phone system with Office 365, enabling softphone functionality on your laptop within the Microsoft Teams environment.
  • AppDialer – Click-to-dial within the Microsoft Teams environment by creating hotkeys to highlight a phone number and using hotkey strokes to dial.
  • Web Extension – Mitel’s Chrome extension gives you a softphone directly from your web browser. Users will benefit from call history, voicemail, click-to-dial, contacts and more so they can easily place calls from the Microsoft Teams web user interface.

By pairing Mitel with Microsoft Teams, you can save time, reduce costs and improve your calling experience with integrated telephony, conferencing and contact center.

When you need to collaborate, Mitel has the technology to help your teams succeed. TCI will get it all going for you! Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Need to Get Up to Speed on 911-Calling Regulations that Protect Everyone in Your Building?

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The COVID-19 pandemic has raised awareness of health and safety in the workplace. A pair of recent federal regulations will expedite 911 calling and emergency response – Kari’s Law and Ray Baum’s Act.

These important mandates are intended to protect everyone in your office or building – employees and visitors – by improving access to emergency services:

  • Kari’s Law applies to newly installed, multi-line telephone systems. The law requires that users be able to directly call emergency services by dialing 911 without having to dial a prefix to reach an outside line.
  • Ray Baum’s Act requires that 911 emergency operators be provided with the specific location of the calling party so that appropriate assistance can be dispatched to that location.

If you’re planning for a new telephone system or want to be sure your current system is in compliance, you should be aware of these requirements and ensure that your provider’s offerings can comply with them.

FCC order and detailed rules here

Compliance Challenges

As you take steps to comply with the new 911 rules, you’ll want to keep in mind several factors – including the technology used in your IT environment, network topology, and the geographic scope of your phone system deployment.

Also, many states have adopted their own 911 regulations which may contribute to compliance confusion.

Need help with 911 calling compliance in your business? TCI can help.

We’ll get it all going for you! Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Still Running on PRI or Analog Telco Lines? The Business Case for Affordable SIP Trunk Connections

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If your business is still running on PRI or analog lines, now is the time to start considering what virtual SIP trunks can do for you.

SIP Trunking offers a number of benefits over outdated network services such as cost savings, increased flexibility to support a distributed workforce, and added business continuity. By running everything over the Internet, you’re able to gain cloud benefits with your current onsite phone system and increase operational efficiency.

Here are a few things to consider as you look at different SIP providers…

  • Performance with Other Communications Solutions – Knowing how your SIP Trunking solution will perform with your other communications solutions is critical to ensure clear call quality and dependable uptime. Older connectivity solutions aren’t optimized to work with modern UC solutions so the connectivity may not perform as well as it could. Make sure your SIP provider is aware of your current communications solutions, so you are properly configured for success.
  • Complexity, Maintenance & Effort Required – As you evaluate virtual trunks, keep in mind the amount of time you spend maintaining your current solution. Determine how much goes into scaling, configuring and budgeting for your hard lines. With traditional, non-virtual trunks, scaling requires adding new physical lines entails time and money to order and install them. With virtual trunks, all you have to do is contact your provider and you can scale instantly.
  • Support for Future Needs & Growth – If your business is expecting growth or you experience seasonal fluctuations in call volume, SIP Trunking is a great way to save time and money. You can add trunks as needed so you’re able to manage resources more efficiently. SIP Trunking also improves business continuity by delivering built-in redundancy and automatic failover destinations. With legacy connectivity solutions, if something happens to your hard lines, you likely don’t have multiple carriers at your fingertips for backup.
  • Resilient & Redundant – SIP Trunking can be delivered over multiple paths and or sites. No longer do you need to be down because the Carrier has a circuit issue. We can move the SIP Trunks to an alternate path or an alternate site and keep your service up and running until the primary path is fixed.

The benefits of SIP Trunking are numerous and compelling. TCI is ready to help you select and implement SIP services from the best providers. Contact us today at (703) 321-3030 or info@tcicomm.com.