Infrastructure as a Service… Simplify Your Building & Campus Connections

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Infrastructure as a service (IaaS) is an IT environment that is provisioned and managed by TCI. With IaaS, you simplify your life and avoid the complexity of buying and managing your own IT and network infrastructure. Rather than paying a big upfront capital expense, your affordable monthly subscription covers everything you need.

TCI’s experienced experts handle all of the details: design, build, test, certify and support…

  • Structured Cabling – Inside & Outside Plant
  • Managed Wi-Fi
  • LAN/WAN
  • Mobile Devices
  • Endpoints
  • Server Rooms
  • Data Centers
  • UPS
  • Security

We’re flexible… You can own any aspect of your IT environment and subscribe to IaaS for the elements you’d like us to manage. IaaS offers…

  • End-to-end setup, implementation, and testing
  • Ongoing monitoring and support, including a 24×7 help desk
  • Upgrades that include new equipment as network technologies evolve and improve

With over 40 years of certified networking experience, TCI’s trademark craftsmanship offers the expertise and project management you need for today’s technology infrastructure. Contact us today: (703) 321-3030 or info@tcicomm.com.

 

Ignoring Your Voice System or Service? Complacency Can Put Your Business at Risk

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The best communications systems are virtually invisible in your organization. Your teams, customers and partners rely on the integrated voice, data and video capabilities these systems provide to stay connected, collaborate and work more efficiently. When things are going right, it’s easy to be lulled into complacency. But the longer your software has been neglected, the more likely it is that someone can find a way to exploit its vulnerabilities.

Collateral Damage

Proactive service updates help ensure your business is ready to smoothly handle unexpected events and cyberattacks on your communications system. When you keep your communications platform up-to-date with the latest software and features, it’ll be protected with fixes that address security flaws and close security holes that could be exploited. TCI ensures nothing falls through the cracks.

The Cloud is Ideal for Remote and Hybrid Workforces

Some of the changes you implemented to deal with the pandemic will likely remain in place as you and your teams take advantage of convenient and cost-effective new ways of working. That means it’s time to take a closer look at cloud solutions.

A purpose-built cloud makes it easy to provide unified and scalable communications to anyone, anywhere, on any device. Your entire organization benefits from increased mobility, richer team collaboration and better ability to deliver exceptional customer experiences. And you no longer have to worry about managing, scaling or securing a premises-based system. Outdated technologies, obsolete systems and invisible vulnerabilities are no longer a costly IT issue or a risk to your business.

With TCI’s decades of experience and understanding of cloud-based communications and our solutions, you’ll have everything you need to smoothly transition to the cloud in a way that makes the most sense for your organization. And as new technologies emerge, we’ll help you integrate them in innovative ways so you can unlock all the capabilities cloud communications have to offer.

It’s Time to Get Going

Whether your next steps are to immediately start planning your migration to the cloud or to simply get current and stay current with software updates, now is the time to make your move with TCI.

We have the solutions, expertise and relationships in place to help ease your transition to the cloud. Contact us today at (703) 321-3030 or info@tcicomm.com.

The Bad Guys Are Listening… Preventing Desktop Phone Hacks

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Many offices have IP phones, but unknown to most users is that hackers can actually listen to everything that’s going on in the room – whether or not you are on a phone call.

Hackers from a remote location have been able to exploit some IP phones’ vulnerable software and firmware to gain access – even phones sitting behind a firewall.

Here’s some of the mischief hackers do when they ‘tap’ your IP phone:

  • Listen in on your phone conversations and identify who you’re calling.
  • With access to the phone’s microphone, hackers can feed the conversation into a speech-to-text engine and post the transcript to social media.
  • Since the microphone never shuts off, hackers can listen to everything the phone hears, such as conversations in a company’s board room.

IP phones are basically computers and manufacturers periodically issue software and firmware updates to plug security holes. The trouble is that smaller businesses – and many larger ones – are still lax about keeping their systems updated with the latest patches.

The most effective way to stop hackers from taking control of your IP phones – or any other computer – is to keep the software and firmware current with the latest patches from your phone manufacturer.

Ignoring these patches – or waiting too long to implement them – could leave your business exposed to hackers bent on doing it serious harm.

Concerned about possible IP phone vulnerabilities at your location? We have security and communication solutions that can protect your business. Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

Better Collaboration… Integrate Microsoft Teams with Mitel-Powered Telephony, Contact Center & CRM

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Now you can improve the productivity of your Microsoft Teams users with Mitel’s advanced telephony, contact center and CRM integrations.

Check out the Video Overview

Give your users the calling features they need to be successful with Mitel’s end-to-end suite of communication tools. By pairing Mitel-powered service with Microsoft Teams, you can save time and improve your calling experience with integrated telephony, conferencing, and contact center.

Let Microsoft do what they do best and let TCI and Mitel do what we do best – delivering seamless connections. TCI has over 40 years of industry expertise and Mitel is a global leader in helping businesses connect, collaborate, and provide better experiences for their customers.

Get the Best of Mitel + Microsoft

  • Click-To-Call – Save time and reduce entry errors by simply clicking on any phone number to place a call.
  • Contact Center – Improve your customer experience with integrated options for simple or robust contact center capabilities.
  • CRM Integration – Increase agent efficiency with Mitel’s native CRM integrations including Microsoft Dynamics and Salesforce.
  • Outlook Integration – Easily schedule meetings and automate your presence and call routing as your schedule changes.
  • Single Sign-On – Eliminate multiple logins with our Active Directory integration for a single password across systems.
  • Advanced Telephony – Enhance your collaboration experience with call routing, hunt groups, presence, call history, call merging, and more.

Make the most of your collaboration tools without sacrificing enterprise telephony features… Contact TCI today at (703) 321-3030 or info@tcicomm.com.