Never ‘One Size Fits All’… Connect Your Multi-Site Business with Cloud Voice

Businesses can rarely perform at their best with ‘one size fits all’ technology solutions… Among the best aspects of TCI’s offerings are the innovative ways we support the needs of different industries and business models.

We support Public, Private, and Hybrid deployments and we will always recommend and deploy the best-fit solution for your business.

Why Cloud services appeal to businesses of every size…

  • No need to configure and manage your system, servers, and storage.
  • Maintenance and support are the responsibility of your service provider and routine upgrades are automatic.
  • Whether your business is growing or needs to scale down, a cloud service can easily adapt.
  • Need customized features, integration with other applications, or advanced call center capabilities? The right cloud solution can cover those unique arrangements too.

Hybrid brings it all together

Many multi-site businesses are looking for a hybrid approach. Some want a Private Cloud arrangement serving their headquarters and Public Cloud services connecting their branch locations – all integrated together and centrally managed.

Whether you want to simplify your technology or take control of your communications infrastructure, our cloud experts are ready to connect your business. Contact us today at (703) 321-3030 or info@tcicomm.com.

 


Combining Voice & CRM Empowers Your Customer Support & Sales Teams

Hopefully, your customer care and salespeople are busy – responding to prospects and clients, juggling different tasks, taking customer orders, and closing sales. But how can Cloud Voice help them conquer the challenges of a slow season?

Relationship-building is an integral part of a customer-facing salesperson’s job…

With so many current and potential customers, your people need historical records and detailed customer profiles. When your CRM is integrated with your Voice service, salespeople have ready access to all the information they need to personalize their conversations – even when it’s the customer calling your office.

The details of any sales call are a critical component of relationship-building…

Cloud-based phone solutions not only track call records but also allow salespeople to attach client details and notes so they can follow up more effectively in the future. Employees can even record calls to playback whenever there’s a need to reference them.

As the sales day comes to a close, salespeople review the day’s work and tie up any loose ends. They gain renewed confidence that they won’t drop a call, won’t lose track of important client information, and, most importantly, won’t miss a sale.

Customized Cloud Voice gives salespeople the apps they need to make more calls, send more emails and collaborate more efficiently.

Provide your people with the tools they need to ratchet up sales in any season… Contact us today at (703) 321-3030 or info@tcicomm.com.

Better Business Performance in 2022 Starts with Your TCI Technology Planning Session

With budget season here and 2022 right around the corner, now is a great time to start aligning your office technologies with your strategic business goals.

Don’t let aging or out-of-date technology slow you down…

A TCI Technology & Business Review gets you prepared for the year ahead, whether you’re considering…

  • Cloud, Onsite, and Hybrid Voice Migrations
  • e911 and Mitel-powered HIPAA compliant solutions
  • CRM/customer database integration
  • Managed Services
  • Data Protection
  • Dedicated Space, Infrastructure, Cabling, and Wi-Fi
  • Telecom and Broadband services
  • Meeting and Team Collaboration
  • Call Recording for voice documentation
  • and much more

Not familiar with the latest innovations or apps?

We’ll get you up to speed so your business can connect more easily and become more productive than ever with better tools.

Schedule your 2022 technology planning session with TCI today. Contact us at (703) 321-3030 or info@tcicomm.com.

Keeping Up with Contracts? Engage TCI Before Your Next Auto-Renewal

Whether it’s a Broadband or Business VoIP service contract, or a maintenance renewal on a phone system, it’s important to be aware of their upcoming renewal dates.

If you don’t track your contracts’ anniversary dates, they could auto-renew without you being aware of it. This may cause you to miss valuable opportunities to negotiate better deals or seek alternative service providers.

When you work with TCI…

Our team will be your advocate when it comes to uncovering the best service arrangements and deals for your business, especially when it comes to:

  • Voice & Unified Communications
  • Broadband, Carrier & Telecom Services
  • Managed IT and Security Services & Support

You can count on TCI for…

  • Speedier negotiations and contract execution. No more wasted time comparing apples-to-oranges, trying to deal with one-size-fits-all solutions, or getting locked out of better solutions that become available.
  • Improved savings and ROI through negotiated price reductions and/or quantity discounts.
  • Reduced miscommunication and disputes with suppliers and service providers by leveraging Performance Guarantees and SLAs.
  • Ongoing consultation to keep Network and Carrier services in line with your business objectives.

When it comes to getting better deals on your technology services, TCI has you covered. Contact us today at (703) 321-3030 or info@tcicomm.com.

Connecting Your Remote Workers with Proven, Easy-to-use Collaboration Tools & Meeting Apps

In today’s workplace, office walls have dissolved. There are people on every team working from home or on the road, in coffee shops, or in flight. Their colleagues may live and work in another city, across borders or oceans away. Yet the pace of work continues to accelerate, which means collaboration and communication must be seamless and in real-time.

This is why many employees use their own mobile devices and gravitate toward standalone messaging and video conferencing apps. But this approach isn’t ideal and, in an effort to be more connected, we find ourselves endlessly switching between applications and logging in multiple times.

For a true collaboration experience, today’s workforce needs an all-in-one solution that lets them communicate and collaborate across time zones as if they were in the same room. Convenient Team Meeting apps provide this experience.

A Team Meeting app makes collaboration much more efficient and meetings increasingly productive. With all the information employees need available from a single workspace, team members find it easier to work, share and store project details.

Here’s how an all-in-one collaboration app will enable you to work better:

  • Connect to the office from anywhere. Team Meeting apps make all your contacts, data, and documents available from any mobile device or desktop computer. You’re no longer tethered to a physical location. Wherever you are, you have easy access to all the details about your latest project.
  • Do away with multiple tabs. With a piecemeal solution, it’s all too common to end up with multiple apps, browsers, and tabs open across your desktop or mobile device. Team Meetings eliminate that hassle. One window provides a comprehensive view of your work and access to all your communications.
  • Stay on point. A key benefit of all-in-one solutions is that meetings become more focused and more efficient. When you’re switching among windows, it’s easy to get distracted by unrelated items. But when you never leave the environment, it’s easy to stay on-point and on-task.
  • Close the conversation gaps. How often do you start a conversation in chat, then realize you’d accomplish more with a verbal discussion? With Team Meetings, you can seamlessly transition between talk, chat and even video.
  • Hop into a virtual meeting room. More than one person involved in resolving an escalating issue? You can also start instant meetings right from your chat thread or phone call.
  • Invite all experts. Many projects require input from a variety of professionals to move to the next level. With its multi-pane view, Team Meetings allows up to 16 of your colleagues to appear on video at once. If more voices are needed, you can invite up to 100 participants to gather on a single meeting bridge.
  • Always be in the right place at the right time. No matter where team members are (a conference room in the next building, a hotel room 400 miles away or a home office on the far coast), they’re able to collaborate seamlessly. Team Meetings allow you to communicate across time zones and geographies as though you were in the same room.
  • Keep everyone on the same page. When you want everyone’s input, passing around a key document by email or paper can be terribly inefficient. But with file and screen sharing capabilities, you and your team can collaborate in real-time. It’s faster and more efficient and ensures everyone is clear on key decisions and agrees on next steps.
  • Stay on top of work in progress. Some projects have an extended incubation period or are simply ongoing. Team Meetings provides you with a permanent virtual workspace where you can continue to collaborate on documents, in meetings, and through conversations.
  • Avoid losing track of ad-hoc decisions. Projects are often complex with many moving parts. With multiple team members contributing, it’s easy to lose the thread of a conversation. With a persistent chat log, you always have simple access to key decisions or important discussions.
  • Be confident you’re securely connected. As you update a team document from the road, the last thing you need to worry about is who’s snooping the airport lounge Internet connection. Mitel has you covered. MiTeam Meetings was developed specifically with mobility and security in mind, so you can be sure your work stays under wraps.

As personal and effective as working face to face, Team Meeting apps offer plenty of advantages. When you enable a true collaboration experience, not only will your team be more informed and reach decisions faster, but they’ll also set new productivity records for your business.

TCI’s experts are ready to ensure your team has all the voice, chat, and video capabilities they need to seamlessly connect with anyone, at any time, from anywhere. Contact us today at (703) 321-3030 or info@tcicomm.com.