Surviving on Good-Enough Communications? A Guide to Upgrading Your Business Technology

/0 Comments/in /by

Business leaders have been running in emergency mode trying to adapt to workplace limitations imposed by COVID and the mandates intended to limit its spread. Often, businesses made do with a mix of communications solutions from different vendors – with varying results.

Now is the time to re-assess and refine:

Integrate Communications

Many businesses are working with an unwieldy patchwork of solutions from different vendors, each implemented separately at different times. This Frankenstein-type framework is okay for just getting by. But compatibility and efficiency issues can hamper your capacity to grow and thrive. An integrated platform ensures a seamless experience for management, employees, and ultimately customers.

Adapt Processes to Make the Most of Communication Technology

If you find yourself spending more time on communications tools after a partial or complete migration, you may not be making the best use of them. Define optimal ways of working before you implement the tools. Will you recreate your current processes with your new cloud solutions? If so, go back to the whiteboard. Set up measurement tools before you deploy. You can’t improve what you don’t measure.

Develop Flexibility and Security

Whether your employees are remote, hybrid, or in-person, they’re likely to use personal devices for work purposes. With the right solutions, you can support secure work and promote collaboration regardless of which devices your employees use.

Offer Robust Tools to Avoid “Shadow IT”

Keeping employees from using unauthorized IT isn’t easy. You’ll need to offer modern and agile tools and establish an IT infrastructure that works for everyone. One central, lean IT infrastructure with well-documented interfaces will always scale better – and be more secure – than a hodge-podge of departmental apps and databases.

Invest in Omnichannel Customer Communication

Customer experience is an essential part of any communications upgrade. Customers want flexibility when they reach out. They may start on social media, switch to email, and then give you a call. An omnichannel communications solution removes friction and helps you meet customers where they are.

Prepare for Takeoff

The pandemic accelerated many businesses’ digital transformation, but many were forced to choose between speed and strategy. If your business has been getting by with emergency quick fixes, it’s time to redefine your communications strategy and upgrade.

TCI experts are here to help. Contact us today: (703) 321-3030 or info@tcicomm.com.

 

The Future of Work… Balancing Space, Place and Pace

/0 Comments/in /by

Many organizations are building on the lessons of the past few years and finding a balance between remote and in-person work. As many companies prepare to welcome some employees back to the building (while others may not physically come back at all), it’s unlikely the workplaces we return to will look or function the same way they did before the pandemic.

A “Space” Where Collaboration is Easy

Regardless of your industry or company size, one thing is certain – creative use of unified communications technology can bridge the distance between remote, in-office, and hybrid workers and create an environment and culture sure to keep employees productive and engaged today, tomorrow, and beyond.

Companies will need to find ways for in-person and remote workers to collaborate in ways that feel natural, using UC solutions to ensure seamless communications no matter where they are.

The Connected Work “Place”

When employees return to in-person work, it may not look like the same place they left. Many companies are imagining adaptable workspaces with shared “zones” for whoever is in on a given day and large screens for videoconferencing with employees working remotely.

With the right technology, the workplace of the future will keep employees productive and happy as they seamlessly shift from one workplace to another. TCI offers solutions that make the line between remote and in-person work virtually disappear, allowing colleagues to seamlessly switch from text to video chat and whiteboard ideas in real-time with screen sharing.

Say Hello to the New Work “Pace”

Until recently, the constant connectivity of email and cell phones meant people were often on call around the clock. Instead of reporting from 9-5, workers will instead build their schedules around collaboration, finding times when teams are available to brainstorm together, before breaking apart to complete their tasks.

The right technology is required to make this vision a reality. With a single app, employees can text, video chat, share documents, and collaborate on projects. TCI’s solutions are flexible and easy to use, so employees will feel like they’re sitting next to their coworkers, even if they are on opposite coasts or even different continents.

The Future of Work

The lessons learned since 2020 will be used to build stronger connections. Forward-looking companies will turn to integrated communications to empower employees with the tools to work together seamlessly, regardless of where their “office” is located.

TCI is ready with the technologies you need for the re-imagined future of work. Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Migrating to the Cloud… The Easiest Way to Simplify Your Business Communications

/0 Comments/in /by

Your business has its own needs and distinct workflows, and the path you take to the cloud will be just as unique. Our new e-book will help you discover which path to the cloud is best for you, and how the cloud’s benefits – reliability, agility, and simplicity – and affordable monthly pricing can work for your business.

Learn why migrating with Mitel and our new UCaaS partner RingCentral is your easiest and most effortless way to connect with the cloud.

eBook: You Can Get There from Here, Profiles of a Cloud Migration Candidate

Connect Your Workforce

Migrating to the cloud gives you the best foundation for supporting the growing shift to hybrid work models and driving engagement with both employees and customers. Give your employees the tools to do their work, their way, supported by the best solution out there.

Support Your Customers

Enhancing employee experiences with your technology is a small change that has a big impact on your ability to meet your customers where they are and help set your business apart.

Migration Made Easy

Your TCI, Mitel, and RingCentral teams will work closely to ensure a seamless migration experience so you and your team will be up and running in no time. You will get access to world-class features and functionality with industry-leading 99.999% uptime.

Ready to talk about your path to the Cloud?
Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Broadband Service is Faster Than Ever… Do You Have the Best Service & Pricing for Your Business?

/0 Comments/in /by

Finding ways to improve broadband connections for voice and data networking, while cutting costs, is important for the financial health and competitiveness of any business. One way to achieve fast results is to have the TCI team look over your provider’s bills and their services.

As your advocate, we recommend the providers offering the best service with the best pricing. We layout all the options so you can make a well-informed decision to meet your unique needs.

Based on our continuously updated knowledge of the leading broadband providers’ product and service offerings, here’s our approach…

  • Undertake a thorough review of your services, invoices, agreements, and providers.
  • Evaluate your spending, find better deals and service arrangements, and uncover savings.
  • Layout all the alternatives and offer recommendations with a clear projection of your savings.
  • Implement your choices by acting as your agent to place orders with the service providers.
  • Track installation progress and manage escalations.
  • Provide a single point of contact for all your voice, data, and Internet needs.

Our decades of experience with the leading carriers, cable companies, cloud providers, and manufacturers put TCI in a trusted position to assist in sourcing best-fit solutions for your business.

Make sure you have the latest services, the most responsive support, and the best pricing. Contact us today at (703) 321-3030 or info@tcicomm.com.