How TCI Makes it Easy to Save on Faster Broadband

Finding ways to improve high-speed connections for voice and data networking, while cutting costs, is important for the financial health and competitiveness of any business.

The easy way to achieve fast results is to have the TCI team look over your provider’s bills and look for ways to optimize your services.

Our decades of industry experience working with leading carriers, cable companies, cloud providers, and manufacturers give our broadband experts an insider’s view to assist in sourcing best-fit solutions for your business.

As your advocate, we recommend providers offering only the best solutions, support, and pricing to meet your unique needs.

Here’s our proven approach…

  • Undertake a thorough review of your services, invoices, agreements, and providers.
  • Evaluate your spending, find better deals and service arrangements, and uncover savings.
  • Lay out all the alternatives and offer recommendations with a clear projection of your savings.
  • Implement your choices by acting as your agent to place orders with the service providers.
  • Track installation progress and manage escalations.
  • Provide a single point of contact for all your voice, data, and Internet needs.

Improve the financial health and competitiveness of your business by making sure you have the right broadband services, the most responsive support, and the best pricing.

Contact TCI at (703) 321-3030 or GetHelp@tcicomm.com.
 

Team Collaboration – 10 Benefits of Virtual Meetings Over In-Person Meetings

With the majority of workers now back in their offices or working a hybrid schedule, conventional wisdom says there is nothing better for team collaboration than a face-to-face setting. There are lingering concerns regarding remote work like social isolation, lack of engagement, and challenges with direct supervision.

If you already work on a globally distributed team, you likely find virtual meetings using collaboration tools the norm. Even working locally, with the on-demand gig economy, many professionals find themselves on teams with people they have never met. But still, it works—often very well.

With today’s cloud-based tools, you can easily create a rich team communication experience via high-definition video, audio conferencing, content sharing, and web collaboration—virtually anywhere, on any network or device.

So, here are 10 ways virtual meetings may produce better experiences and results than conventional in-person meetings.

1. More Focus on Business Content

In a virtual setting, the focus is on the business content at hand—what is being discussed and shown—not on the physical presence, appearance, and distracting behaviors of those sitting around us or the environment surrounding or passing by the meeting room.

2. Higher Participation Rates

Your results may vary, but some team members may feel more apt to contribute to the virtual conversation (via voice, text, or content sharing) than a physical meeting. This helps mitigate the focus of ‘all eyes,’ which can be intimidating and yield silence among those less than extroverted.

3. Fewer Logistical Challenges

Virtual meetings require less planning for location and travel logistics, can be set up more quickly, and can take place anywhere without travel costs (not to mention being a greener option).

4. Less Disruption

People can be added and dropped as needed quickly; participants can arrive late or leave early with minimal, if any, disruption to the group. In contrast, it is relatively complex (if not impossible) to physically bring in ad-hoc participants on the fly.

5. Increased Diversity of Ideas

With modern collaboration tools, you have more ready access to collective knowledge, specialized skills, and creativity regardless of where your people are located—even if they are mobile or traveling. Meanwhile, co-located team members may have a more common experience, culture, knowledge, or background, which may seriously limit the diversity of input.

6. Reduced Stress

When your team members don’t have to endure daily commuting to and from the office, their moods may be lighter, and stress levels may be lower. This may lead to happier people coming together to accomplish common goals rather than thinking about traffic jams and crowded transit systems.

7. Dynamic Content Sharing

Traditionally, face-to-face meetings are often limited to predefined content immediately at hand, whereas in a virtual setting, anyone can instantly share relevant content. Dynamically sharing digital content is hard to replicate in a face-to-face team setting.

8. Minimal Side Conversations

The inevitable virtual side conversations via the text chat backchannel are far less disruptive than the physical passing of notes or distracting whispered conversations in a meeting room. How often in face-to-face meetings have we heard someone call out, “People, let’s have one meeting in the room, please!”. With virtual meetings, that problem is largely alleviated.

9. Fewer Germs

Given the cold and flu season, no one has ever caught a bug from attending a virtual meeting. Your workforce may remain healthier and more productive with fewer sick days.

10. No Fighting over Conference Rooms

And… being virtual means you don’t have to find and book that scarce meeting room and ensure enough chairs!

Embracing Virtual Collaboration for Improved Team Performance

For those who have used them, today’s collaboration tools can re-create a face-to-face scenario’s richness, immediacy, and immersive nature—and potentially deliver a lot more on other less apparent dimensions but still have a real impact.

We can now break through the limitations of the conventional “walled” meeting room by seamlessly including those who are mobile, off-site, in other countries, or even on different continents—tapping the collective skills, diversity, expertise, and authority of the greater community.

Plus, teams thrive on relevant content and information that can be shared seamlessly in a virtual setting to enable easier information sharing, faster decision-making, and real-time content collaboration that is difficult to replicate in a traditional meeting room scenario.

TCI designs, deploys, and supports the communications and collaboration tools that will connect your remote, hybrid, and in-person teams. Contact us today: (703) 321-3030 or GetHelp@tcicomm.com.
 

TCI Phone Systems and Communications Solutions for the DC Region’s Leading Financial Institutions

To increase profitability, you need innovative technology solutions that keep existing customers loyal while attracting new business.

TCI’s proven Financial Services Solutions allow you to differentiate yourself from the competition with communications, collaboration, and customer experience (CX) applications that result in better customer and employee interactions.

We Understand the Digital Challenges for Financial Institutions

  • Investment Management – TCI designs, deploys, and supports Financial Services Solutions that will help your organization improve governance and security, fulfill regulatory compliance requirements, and strengthen ID verification to reduce fraud.
  • Credit Unions – By embedding customized communications solutions into your business processes, you can automate manual tasks and enable branch workers to achieve optimal product/service quality and performance.
  • Banks – Grow revenue while reducing operating costs with flexible deployment and payment options that allow you to choose the most cost-effective communications option for your business.

With an increasingly dispersed workforce, plus the need to often call on the expertise of finance specialists like mortgage advisors or insurance brokers, financial services institutions need the tools to deliver quick customer resolutions without causing delays.

A UC platform that pulls together widely used business tools, including desk and mobile phones, messaging, voicemail, audio, and web conferencing, as well as a contact center into one solution is crucial. It speeds up the exchange of information and cross-team collaboration, bringing people together to provide consensus and resolutions for the customer, regardless of location.

TCI has the Right Solutions for Your Financial Institution

  • Financial Services Contact Center Agent Solution – Capture customer information, validate customer identity, provide information with AI-powered voice/chatbots, and route clients who need additional help to experts in your organization for a frictionless client and agent experience.
  • Mortgage and Loan Application Solution for Financial Services – For Financial Services organizations establishing mortgages or general loans and closing applications in a timely manner is critical for business success. The next financial institution is waiting with competitive rates and your applicants will commit when they can lock in the mortgage or loan at the right rate.
  • Deliver Better Customer Experiences – Serve your clients on their preferred channels (phone, email, SMS, Web chat, Virtual Assistant, social media, etc.) while empowering your staff with real-time client information from leading finance applications such as Jack Henry and Fiserv for a personal touch.

Let’s discuss new ways to serve your customers and compete in a rapidly changing marketplace. TCI experts are here to help: (703) 321-3030 or GetHelp@tcicomm.com.
 

The Workforce in 2024 and Communications Solutions for the Future of Work

The flexibility of remote and hybrid work scheduling has permanently changed the work landscape, but the new normal varies widely across different demographics and industries. Employees’ ability and preference to work in person or on-site depends greatly on whether they’re given the support and technology — like unified communications tools — to work seamlessly in any location.

Who’s Working Where?

Despite all the attention around remote work, only about 15 million, or 10%, of Americans worked exclusively from home in March 2024. An additional 14 million worked hybrid schedules, while most employees were fully in-person. Notably, most employees (60%) with remote-capable jobs prefer a hybrid schedule.

Specific industries and positions are more naturally suited to remote work. Knowledge- or computer-based jobs can be done anywhere, while frontline and industrial workers must be on-site. Remote-friendly industries in 2024 are:

  • Computer and IT
  • Marketing
  • Accounting and finance
  • Project management
  • Medical and health
  • Human resources and recruiting
  • Customer service

Due to the nature of these positions, remote and hybrid employees tend to have higher levels of education than workers whose jobs require them to be on-site. They also tend to be older and more established than their peers, drawing higher-than-average salaries.

Younger employees (who entered the workforce during the pandemic) are more likely to want to go to the office. They want to experience the benefits of in-person work, like socialization with coworkers, mentorship, and career opportunities. Meanwhile, Millennials and Gen Xers, who are more likely to have families, prefer the flexibility of hybrid work schedules.

Flexible Locations: Geographic Trends

While some jobs can be carried out anywhere, certain areas offer more support to digital nomads than others. The availability of flexible jobs varies widely depending on the State, with the Northeast and West Coast more likely to offer remote or hybrid work schedules than the South and Midwest.

As the new work model continues to evolve, companies in locations that foster flexibility and support their digital workforces will have a competitive advantage in attracting top talent.

Employees with Disabilities Benefit from Remote Work

Remote work has made the labor market more accessible to employees with disabilities, and the number of workers in this category has increased over the past few years. People with disabilities are 22% more likely to work entirely remotely than their colleagues without disabilities and are slightly more likely to have a hybrid work schedule.

Working from home allows employees with disabilities to focus on their jobs without the added mental and physical labor of navigating commutes or dealing with accessibility issues at the office. However, employers should still ensure employees have all the accommodations they need for equal opportunities at home and in person.

Small Businesses have it Both Ways

The new mode of working has allowed small business owners to address the role the office plays in their operations. Many have relocated to smaller offices or have gone permanently remote altogether. This flexibility allows them to meet with clients in different settings and attract a larger talent pool.

On the other hand, some industries – like smaller banks – are asking their employees to work in person, hoping to foster camaraderie in close quarters. Nearly one-third of small banks require their staff to be in the office full-time, compared to just 4% of banks with 5,000 or more employees. Consequently, employees might leave smaller firms for more flexible schedules at larger lenders.

Communications Solutions for the Future of Work

Four years into the new work landscape, virtual meetings still have some room for improvement. Thirty percent of employees feel virtual meetings are less effective than those held in person, while 52% believe there’s no difference. Only 18% think virtual meetings are more effective.

However, with the right unified communications and collaboration tools to connect remote, hybrid, and on-site employees, the digital workspace can be a powerful place for colleagues to connect and create. An all-in-one collaboration platform with audio web conferencing, video calling, direct messaging, group chat, and file sharing fosters real-time collaboration across locations.

One of the most remote-friendly fields, customer service, benefits from omni-channel contact center platforms. With flexible deployment options and real-time dashboards that work on any device, agents can expertly assist clients from on-premises or virtual locations.

When implemented thoughtfully, these technologies enhance employee productivity, inclusion, and cohesion, ensuring every person can perform at their highest ability from any location.

TCI solutions can connect and empower your remote, hybrid, and in-person teams. Give us a call at (703) 321-3030 or GetHelp@tcicomm.com.