How Performance Analytics Offer UC and Network Insights for Better Business Performance

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Why Performance Analytics?

Many TCI clients have deployed Mitel Performance Analytics (MPA). It’s an intuitive, user-friendly fault and performance management application that monitors and manages your entire network, with a special focus on voice quality.

You can monitor the performance of your entire communications network – identifying real-time issues and rapidly alerting your IT team to adverse conditions.

Check out this 6:30 min. video MPA overview

Mitel Performance Analytics provides quick resolution tools like secure remote access and active testing capabilities that make it simple to manage locations seamlessly. Whether you have 8 or 8,000 users, voice quality stays crystal-clear and downtime is minimized.

MPA also lets you know when and where a problem occurs. Voice quality problems – delay, echo, and jitter, for example – can be caused by a variety of events, from congestion to improper configuration. For faster problem resolution, MPA monitors devices like routers and servers in the network infrastructure, in addition to your UC systems.

Your admins can access devices from anywhere, and devices can be moved easily between containers. Plus, data can be consolidated in one central place. Information can also be shared more easily among your locations. You can now monitor just about any device, anywhere in the world.

Mitel Performance Analytics is available as part of your Mitel Premium Software Assurance subscription. Stay current with the latest Mitel Platform software releases, bug fixes, and security enhancements, while having access to expert support services whenever you need them.

Performance Analytics at a Glance

  • Continuous performance monitoring
  • Real-time alerting for fast problem detection
  • SIP voice quality (R Factor Rating per Call), valid for Mitel 6800, 6900 SIP phones, and MiCollab mobile and desktop softphones
  • Secure remote access and testing tools mean problems are fixed faster
  • Shifts support model from reactive to proactive, detecting and preventing problems before users are impacted
  • Proven in thousands of customer networks
  • End-to-end network performance management of your Mitel services AND the surrounding network

Key Benefits

  • Faster problem detection and resolution for more reliable network performance
  • Simplified management of large distributed networks
  • Improved user satisfaction and adoption
  • Better use of IT resources
  • Secure remote access

Key Features

  • Intuitive multi-tenant data-rich dashboards
  • Network-wide voice quality reporting and analysis, including softphones
  • Comprehensive testing tools and secure remote access
  • Network diagram integration
  • Reporting tools that add value
  • Scheduled backups

Reliable Unified Communications network performance improves the user experience and makes better use of an organization’s IT resources.

Contact your local TCI team today to learn more about MPA: (703) 321-3030 or GetHelp@tcicomm.com.
 

Boost Your Business with Reliable In-Building Cellular Coverage

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Cellular connectivity in your building is no longer a luxury…

Over 80% of all mobile calls and data connections occur indoors. Businesses everywhere are looking for ways to ensure that on-the-go employees and visitors can stay connected in every corner of their buildings – even the basement. At stake are user productivity and customer service.

You can expect poor signal strength or dead zones when mobile carrier signals can’t penetrate your building’s glass, metal, concrete, or other obstructions. This results in more dropped connections, wasted time, and frustration.

What’s needed is a carrier-neutral, in-building cellular boosting solution that allows you to take control of your wireless communications. TCI can cover anywhere mobile connections are weak, including…

  • Offices in high-rises
  • Parking garages
  • Basements
  • Warehouses and manufacturing facilities
  • Arenas and entertainment venues
  • Hospitals
  • Campuses

TCI offers cell signal boosting solutions that have the flexibility to accommodate any space or floor plan. Our network infrastructure experts will design, configure, install, and support the latest technology to boost the service providers you need to connect with – including Verizon, AT&T, and T-Mobile.

Your TCI project team manages all the details from site surveys to configuring the equipment that gets the carrier signals into your building. Then they deploy the antenna systems and cabling that provide the coverage you’ve been missing.

Don’t let spotty in-building cell signal coverage slow you down. Contact us today at (703) 321-3030 or GetHelp@tcicomm.com.
 

Overloaded with Too Many Apps & Communications Tools? Here’s 5 Ways to Streamline

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The average employee uses 17 different cloud apps, 3 content-sharing services and 3 collaboration tools.

If this sounds familiar, it might be a good time to consider a unified communication system like Mitel-powered TCI Host, which includes collaborative tools that allow team members to assign tasks, share documents, schedule calls, chat and conduct audio and video conferences at the push of a button.

Consider these pointers for re-energizing and remaking your approach to collaboration and communications.

1. Identify the purpose and value of each communications tool

Start by identifying what frustrates people, where necessities fall through the cracks, or how customers could be better served. Then evaluate your current tools in terms of:

  • Does the technology help or hinder productivity?
  • Do your communications tools keep your team’s conversations seamless no matter what device is used – be it smartphone, desktop or laptop?
  • Do they create a common space where team members can easily communicate, share documents and set up meetings?
  • Can employees respond quickly and efficiently to customers?

2. Analyze the costs vs. benefits of your communications software

The goal of any communications system is to aid productivity and bring value to the business. The problem is technology – especially when it’s the newest thing. You have to ask yourself: Is the time spent using that latest app really achieving the outcomes you need?

Spend more time assessing the costs of your existing communications tools, from time wasted swapping between business apps to the monthly costs of separate collaboration tools. If you’re not getting results, use this as an opportunity to find more cost-effective, all-in-one communications tools.

3. Reduce distraction and optimize attention capital

Step back from the whirl of digital life by identifying what’s most important to you, then add / keep the technology that will support your priorities. In business, that means finding solutions to increase productivity by automating simple tasks like setting up meetings and improving workflows.

Start by automating and controlling who can reach you, and when. Need some time to tackle a major project? Use presence technology to tell coworkers you’re not available, or you’re only available via a specific channel, like text.

4. Focus on the customer experience

As you’re evaluating your communications tools, consider how your communications software impacts your customer’s experience with your business. Does your current solution enable seamless communications both internally and externally? Does it easily integrate with other essential systems, like CRMs? Can your contact center agents quickly access the information and internal resources they need, when they need it? The answers to these questions directly impact your responsiveness to customers.

5. Make it convenient to work anywhere

With more team members working remotely – on the road, from a home office or in the field – reach out to them and find out what headaches they’re experiencing. Do your collaboration tools enable them to easily communicate and respond quickly to customers? Can they access information and people easily from their smartphone? Look for a communications solution like TCI Host, TCI’s Cloud Voice Service that allows your staff to access everything they need via a web portal.

Take a fresh look at your communication solutions to ensure you’re offering the best user experience. Contact us today at (703) 321-3030 or GetHelp@tcicomm.com.
 

Take Your Public Service to the Next Level with Government Phone Systems and Communication Solutions

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Take your public service to the next level with unified communications solutions that enhance the citizen experience while ensuring the effectiveness, efficiency, survivability, and compliance of your services.

We Understand Government Communications Challenges

  • Operability and Efficiency – With TCI as your local partner, your organization can deliver better services while making staff more efficient in a secure and cost-effective way. The result is operational excellence, employee empowerment, and best of all – it’s easier for your constituents to get the help they need.
  • Security and Compliance – TCI helps public service organizations shield themselves against security threats, both in frequency and intensity, while meeting the diverse legal frameworks that regulate many aspects of communications and data management.
  • Flexible Deployment – TCI provides unparalleled, flexible deployment options for public entities to integrate their communications tools with complex and changing tech environments. These integrated solutions provide control of your staff communications information, local site survivability to deliver 24×7 service and uptime in case of an outage, and solution lifecycle maintenance.

A Better Experience for Communications in the Public Sector

  • Do More with Less – At TCI, we are the local experts in providing new solutions to public sector organizations, even as you face increased demand and scrutiny from citizens to do more with less. You can be reliable, compliant, and secure while improving the service to your citizens with the increased productivity that TCI’s Government Solutions deliver.
  • Experiences – Enhance the citizen experience with TCI’s omnichannel customer experience solutions. Our solutions ensure you can serve citizens and peers on their preferred channels (phone, email, SMS, Web chat, etc.) in both self-service and human-assisted service modes.
  • Responsible, Reliable Government Communications – Governments require a unique mix of features, flexibility, and economy in their telecommunications solutions. We offer Sourcewell contracted pricing so you can eliminate procurement hassles.

How the Right Communications Can Drive Results

  • Enhance public safety – Your communications system should extend the possibilities of mass notification, enabling you to target affected neighborhoods or alert the entire community. TCI offers a variety of mass notification features, including the ability to send emergency alerts to users’ phones, email addresses, and other devices. This can help government entities communicate with citizens quickly and effectively in the event of an emergency.
  • Easily integrate – The system should streamline interoperability with other applications, like Microsoft Teams. Its APIs should need minimal coding to solve unique communications needs. TCI solutions easily integrate with other applications. Powered by open APIs, we can use packaged or customized integrations to merge with almost every relevant application on the market. This makes it simple for government entities to connect their communications systems with other critical systems.
  • Transform the citizen experience – TCI’s solutions offer omnichannel experiences, allowing resources to be optimized to support citizen inquiries through phone or self-service capabilities. This includes efficient and convenient features like the ability to check a permit’s application status and complete online payments for traffic tickets.
  • Meet Regulatory Mandates – Flexibility is critical to meeting new mandates and legal requirements. TCI offers robust regulatory compliance capabilities through our solutions. This includes common controls for customers to address requirements in their regulated environments, such as security, privacy, and/or anti-fraud measures (such as PCI DSS, GDPR, HIPAA, Dodd-Frank Act, and MiFID II).

Ready to Transform Your Client and Employee Experience?

From secure, high-quality communications and user-friendly collaboration software to durable hardware with easy installation and reliable customer support, TCI has what it takes to support your mission.

Contact us today: (703) 321-3030 or GetHelp@tcicomm.com.