For customers already utilizing Microsoft Teams for collaboration, Mitel provides a best-in-class integration of calling and voice functionality. When receiving inbound calls, you can manage the entire call in one view via a pop-up notification. For outbound calls, you can click to dial in a small pop-up window and still maintain all call features without […]
Insider fraud often occurs when trusted individuals exploit their IT access for personal gain or revenge. Recently, the British Museum experienced an unexpected disruption when a former contractor disabled its IT systems. This incident highlighted the risks posed by disgruntled employees and inadequate access management. It also serves as a stark reminder of the dangers […]
Cellular connectivity in your building is no longer a luxury – it is a necessity for operational efficiency and customer satisfaction. With over 80% of mobile calls and data connections occurring indoors, ensuring that your employees and visitors can stay connected in every corner of your facility is critical. Poor signal strength or dead zones […]
Improving patient outcomes with better UC technology Hospitals and healthcare clinics are among the most complex technological ecosystems to manage. Staff and patients demand timely, secure, and dependable communication, while administrators often face shrinking budgets and increased regulatory oversight. Hybrid unified communication (UC) platforms are now designed to address these challenges. They allow healthcare organizations […]
Infrastructure as a Service (IaaS) is an IT environment that is provisioned and managed by TCI. With IaaS, you simplify your life and avoid the complexity of buying and managing your own IT and network infrastructure. Rather than paying a big upfront capital expense, your affordable monthly subscription covers everything you need. TCI’s experienced experts […]
TCI now offers Mitel CX, a new AI-assisted customer experience platform, which provides AI-driven agent and supervisor experiences. It also provides operational control, reliability, and security to mitigate business continuity risks. Contact Centers: From Cost Reduction to Strategic Growth Decades ago, businesses pursued cost reductions by offshoring customer service. These resource-heavy operations relied on lower-skilled […]
Understanding ‘Multimodal’ Multimodal communication is about seamlessly integrating various communication channels into a unified platform, empowering employees with a toolkit they can use to address customer needs in real-time. Connect with customers via: Phone calls Video meetings Instant messaging Screen sharing And more! These multimodal options work across a mix of devices – from traditional […]
Organizational processes, culture, and goals are constantly changing, and your communication landscape must adapt to keep pace. With over 40 years of UC experience, TCI understands the critical elements a communication landscape needs to drive organizational success. Increasingly, organizations are finding that a hybrid cloud approach to communications is the key to achieving this flexibility. […]
The business landscape demands more than basic communication tools. TCI has evolved to meet today’s hybrid workplace demands. We design, deploy, and support sophisticated unified communications and collaboration (UCC) solutions that drive real business value and strengthen connections… Hybrid Workplace Solutions – A hybrid cloud approach combines on-premises security with cloud flexibility, enabling organizations to […]
Picture a busy office where every call, video conference, and message is essential to getting the job done. Everything needs to work smoothly, but as the business grows, the demands on its communication systems increase. Suddenly, dropped calls, lagging videos and unexpected downtimes disrupt workflow. That’s where Mitel Performance Analytics (MPA) 3.5 comes in – […]
TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.