Mitel’s Deal to Acquire ShoreTel – on the Heels of Toshiba Purchase – Creates UC Powerhouse

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Following its July 5th purchase of Toshiba Telecom, Mitel entered into a merger agreement with ShoreTel. This is big news for Mitel and its partners. As digital transformation accelerates customer demand for cloud-based solutions, Mitel is now positioned as the #2 global player in the UC market.

The acquisitions have also expanded Mitel’s leading portfolio of premises solutions and UCaaS – Unified Communications as a Service – offerings.

At TCI, we’re excited that Mitel is growing and that we can offer so many new solutions and applications to our customers. Mitel has also assured Toshiba and ShoreTel customers that their existing systems and services will continue to be fully supported.

Considering your transition to a cloud-enabled organization? Interested in exploring Mitel’s latest technology?

Lets’ talk about new ways to improve your business communications. Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Real-time, Anytime… How MiTeam for MiCollab Offers Your Teams an Easier, Better Way to Collaborate

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Mitel’s innovative MiTeam app integrates with your MiCollab online collaboration tools to provide a dedicated workspace for team-based meetings, conversations, and content sharing.

Designed for a workforce on the go, the embedded app seamlessly extends your company’s mobile reach to remote team members, and it connects teams of any size, even with real-time voice and video.

Everything relevant to your team is seamlessly synchronized into “Streams.” Each team’s workspace is archived continuously so everyone can access the history of messages, content, annotations, and tasks for future reference.

One of our favorite MiTeam advantages is that you can enable new team members to come up to speed quickly. They can see interactions with full context, gain access to shared documents, view recordings of meetings and track project tasks.

Check out this MiTeam video…

Let TCI help empower your teams with greater efficiency and productivity. With MiTeam for MiCollab, you can expect to increase business productivity by as much as 40%.

Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Make Your Upcoming Move Smoother with TCI Relocation Services

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Moving? Expanding? Need the Job Done Right?

When moving you’ll need to plan ahead to ensure your communication system and networks are in place and ready to go.

Working with TCI takes the hassles out of a big move

We ensure your technology gets the attention it deserves. We’ll assess your new space, and help you decide what type of infrastructure and communications solution you’ll need. In many cases, changes to infrastructure must be coordinated well ahead of the move-in date, and we’ll be there with you, every step of the way.

Avoid disruptions by partnering with TCI now

It’s ideal to get started a several months in advance. We can head off issues that could cause delays or problems by teaming up with your architect, facilities people and other service providers to ensure a seamless transition.

Whether you’re managing a new building, a renovation or a campus addition, TCI has the knowledge, expertise and relationships in place to get the job done right.

Make sure your business is ready to go on Day One!

Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Hey, Did You Know TCI Can Design, Build and Manage a Faster Wireless Infrastructure?

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Whether indoor, outdoor or campus-wide, wireless technologies are becoming the first choice for all our communications…

The freedom of a wireless workplace is critical to the success of businesses today. At TCI, we eliminate the slowdowns caused by a poorly performing wireless network. We do it right the first time, and provide the ongoing support you need to maximize the potential of your network connectivity.

We make Wireless easy with…

  • Wireless Coverage Site Surveys & RF Testing
  • Access Points, Antennas & Cabling
  • Wireless Security
  • Corporate Access & Guest Networks
  • Testing, Certifications & Ongoing Support
  • Moves, Adds, and Changes

We guarantee seamless functionality and resilient performance…

From growing offices, to large corporate enterprises, we can design, implement and maintain the wireless network that will keep your business connected and running strong.

Contact us today at (703) 321-3030 or info@tcicomm.com. We’ll recommend and plan a wireless deployment to keep your business connected, and manage the roll out for you.

 

How Mitel-Powered Contact Centers are Evolving to Improve the Customer Experience

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While voice-based channels remain the primary communication method with customers today, consumers are increasingly expecting, even demanding, to interact with companies through alternate methods such as text, web chat, email and other social media tools.

This means that every company MUST become as fluent in these emerging media channels as they are with voice communications today. That’s where TCI and Mitel’s Contact Center Solutions come in…

  • Multichannel Contact Center Solutions give customers the flexibility to choose the method of contact that makes the most sense for them at any given time, while giving your organization the ability to provide the same prompt, informed customer experience across all channels.
  • Outbound Contact Center Solutions provide tools your teams can use to proactively reach out and execute campaigns efficiently. Information is delivered right to agents as they make calls, increasing the chances for successful interactions.
  • Inbound Contact Center Solutions allow agents to efficiently handle calls and perform common actions using fewer steps and with reduced errors in call processing for an optimized customer experience.
  • Workforce Management and Recording Management Solutions allow you to plan, forecast and schedule agents to increase operational efficiency. A variety of tools help monitor, analyze and enhance individual and group performance.

For more information about Mitel’s Contact Center Solutions and how they can improve your business, contact us today at (703) 321-3030 or info@tcicomm.com.

 

Phone Systems in the Cloud vs. On-Premises vs. Hybrid Deployments

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Phone systems have traditionally been deployed on-site, but the lure of the Cloud is strong. Many multi-site businesses are now using a hybrid combination of both… deploying an on-premises system at headquarters and Cloud solutions for the branch offices – all interconnected and centrally managed in a hybrid arrangement.

Click here for Mitel’s helpful Decision Tree for deciding on Premises vs Cloud

There are many reasons why On-Premises phone systems remain popular…

  • The need to control technology in-house.
  • The need for customized features, integration with other applications, or advanced call center capabilities.
  • The need for uninterrupted communications or compliance with strict regulatory requirements.
  • The need to depreciate equipment costs over time.

The Cloud can be a good fit for small to mid-sized businesses or a larger enterprise with smaller, remote offices…

  • Eliminates need for upfront investment. Costs become operational expenses and are more predictable.
  • No need for in-house staff to purchase, configure and manage your system, servers and storage.
  • Maintenance and support are simplified and upgrades are automatic.
  • Whether your business is growing or needs to scale down in a pinch, a cloud service can easily adapt.

Let TCI step you through all your VoIP deployment options, recommend the best approach for your business model, and manage the roll out for you. Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Ensuring Your LAN Can Support Crystal Clear Voice & High Speed Broadband

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With voice and data converging in today’s IT environments, you need a technology partner with the know-how to implement and maintain a unified network that can handle everything you throw at it.

Whether you are implementing VoIP, SIP or UC on your LAN, the success of the deployment hinges not only on the system you purchase, but on the robustness of the underlying IP Infrastructure. TCI infrastructure experts simplify this challenge by providing…

  • Network Assessments – We take a close look at every aspect of your LAN, including devices, bandwidth, and QoS levels. You’ll get detailed recommendations so you can make informed decisions about next steps.
  • Design & Implementation Services – When you’re ready to upgrade, our project team ensures a seamless transition. Our certified engineers provide ongoing Operations, Administration and Maintenance support.
  • Wireless Upgrades – Beginning with a comprehensive site survey, our engineers map out and deploy wireless access points throughout your facility to ensure optimal coverage and mobility.
  • Switches & Routers – Our team deploys secure routers and managed PoE Switches for optimal quality and network protection.
  • Security & Redundancy – TCI provides a suite of managed security services, from firewall and VPN services to intrusion detection and reporting. We also support your disaster recovery arrangements.

Technology advances have also vastly improved the capabilities of today’s local network gear, which can support:

  • Faster Implementation
  • Faster Troubleshooting
  • Greater Security
  • Increased Bandwidth
  • Cloud-Ready Support
  • Enhanced Power over Ethernet
  • Power Redundancy

Don’t let inertia, limited bandwidth and sluggish voice & data applications slow your business down another day. Contact us now at (703) 321-3030 or info@tcicomm.com.

 

Need an Avaya Escape Hatch? More Reasons to Go with Mitel & TCI

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Avaya filed for Chapter 11 protection in January. If you’re an Avaya customer or were considering one of their systems, Mitel and TCI are ready to help.

Ready for Tomorrow
With any Mitel solution, your investment is future-ready, even as you grow or decide to shift from on-premises to cloud communications. Mitel’s expansive portfolio of customer experience, mobility and collaboration solutions provide a unified platform for your business communications – no matter what the future holds.

A Global Leader
If you’re thinking about a cloud deployment, a study by Synergy found Mitel has more than 2X the number of cloud users than Cisco and Avaya combined. With public, private and hybrid cloud deployment options, Mitel can meet your unique business needs, and TCI is ready to provide local implementation and ongoing support.

Award Winning Technology
Gartner Group is also singing Mitel’s praises… for the third year in a row Mitel is once again the leader in their Magic Quadrant ranking of Unified Communications providers.

Act Fast
Mitel is making the transition affordable too with limited-time offers available exclusively to Avaya users or anyone actively considering investing in an Avaya solution in 2017.

Looking for a trusted future for your business communications? Contact TCI now: (703) 321-3030 or info@tcicomm.com.

 

Hey, Did You Know TCI Offers Professionally Designed Sound Masking Solutions?

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What is Sound Masking?

Sound masking is the process of adding a low level, unobtrusive background sound created by special digital generators and distributed by normally unseen speakers through an area to reduce distractions or provide confidentiality where needed. The sound is typically introduced through speakers installed in or above the ceiling. The sound is random and is generated such that the listener is not even aware of it.

Why do we need it?

  • 70% of all offices now have an “Open Floor Plan Design.”
  • Over half of cubicle and open office employees are dissatisfied by their workplace’s speech privacy.
  • The #1 reason for Employee Dissatisfaction in the office is Sound Privacy (Temperature is a distant #2).

How does it work?

  • Sound masking is barely noticeable and sounds similar to airflow, but it’s specifically tuned to the frequency and amplitude of human speech to make speech less intelligible.
  • The sound is introduced through speakers installed in the ceiling, creating a blanket of sound.
  • Sound masking typically reduces the area where speech is intelligible and distracting from upwards of 50 feet to around 15 feet.
  • Workers can still collaborate with their neighbors but are no longer being distracted by conversations on the other side of the office.

Download Cambridge Management’s Sound Masking 101 Guide

Reduce noise distractions and protect speech privacy. Contact us now at (703) 321-3030 or info@tcicomm.com.

 

Digital Transformation: Understanding the Digital Imperative

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A major challenge for businesses in every industry is how to maintain and increase competitive advantage in today’s dynamic economy.

Companies can no longer simply differentiate their products and services along a single dimension – like price, features, quality, and support.

Except for commodity goods and services, the lowest price doesn’t guarantee a sale, poor quality is never acceptable, and customer service requires far more than a friendly smile.

Instead, perceived value, functional match to requirements, exceptional quality, and total customer experience across all touch points are all important aspects of the new competitive norm.

Continued success is now based on being able to capture new opportunities in a rapidly changing market.

Businesses must find innovative and creative new ways to engage, attract, and retain their customers.

Learn more about how Digital Transformation has become a top initiative for business and IT leaders… and how you can enable it.

Click here for your FREE ebook

Is your business positioned for digital transformation? TCI has solutions to get you there… Contact us today at (703) 321-3030 or info@tcicomm.com.