Customer Experience (CX) has always been critical for companies, but now the value of Employee Experience (EX) is gaining recognition.
A robust job market offers workers a lot of options, so companies have to compete to attract and retain good people. This was especially true during 2021’s Great Resignation, when a record number of workers resigned each month due to low pay, lack of opportunities, and feeling disrespected – among other reasons.
Data also shows that your Customer Experience efforts will benefit from greater investment in EX, especially when customer interactions require direct employee involvement, and over 75% of customers expect consistency when they interact with their favorite businesses.
The modern job market values EX, and it’s not just about money.
Workers overwhelmingly prefer a hybrid work model, but this presents challenges for employers. You’ll need the right technology to support remote work, and employees expect a smooth and convenient interface.
A frustrating experience with work processes has consequences. It can impact employee loyalty and the quality of customer interactions, leading to a loss of top talent and customer engagement.
Gain more insights on EX and CX challenges and how to address them by reading…
TCI deploys and supports communications solutions that can deliver the experiences your employees and customers deserve. Contact us today: (703) 321-3030 or GetHelp@tcicomm.com.