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The Essential Role of Hybrid Unified Communications in Healthcare

Improving patient outcomes with better UC technology

Hospitals and healthcare clinics are among the most complex technological ecosystems to manage. Staff and patients demand timely, secure, and dependable communication, while administrators often face shrinking budgets and increased regulatory oversight.

Hybrid unified communication (UC) platforms are now designed to address these challenges. They allow healthcare organizations to optimize their infrastructure and investments while maintaining data security. The latest UC features offer valuable integrations that streamline workflows, support frontline workers, and empower collaboration across dispersed teams. Let’s take a closer look…

Maintain Greater Control and Dependability with On-Premises UC

If there are reasons why 37.5% of healthcare organizations report exclusively using on-site deployments and another 12.5% relying on single-tenant private hosted cloud solutions, they are security and dependability.

For healthcare leaders, the top priorities are protecting sensitive data from hackers and ensuring mission-critical communications systems are always running.

During last year’s CloudStrike incident, hospitals and health systems across the country were adversely impacted, with the American Hospital Association (AHA) reporting clinical procedure delays, diversions, and cancellations.

On-premises UC solutions allow healthcare organizations to maintain greater control of their data. By hosting the infrastructure within their physical environment, they have complete oversight of their patients’ electronic health records (EHRs), financial data, and other confidential details.

Hybrid Cloud Solutions: Balancing Modernity and Security in Healthcare

We commonly hear the argument that on-site UC platforms lack the flexibility of cloud-based unified communications as a service (UCaaS), but that oversimplifies the diagnosis. Healthcare tech stacks are complicated. They often depend on legacy systems connected to custom integrations that support everything from EHR management and patient communications to specialized equipment and digital monitors.

In these complex ecosystems, there must be a delicate balance between leveraging modern solutions and maintaining data oversight.

This has healthcare leaders increasingly looking at integrated private or hybrid cloud solutions that provide agility with end-to-end encryption. This tailored approach allows organizations to identify where it makes sense to move to the cloud or stay on-prem. For example, the core on-site platform can remain intact at a central location. At the same time, new clinics or mobile units can utilize an integrated hybrid cloud solution that keeps providers securely connected with their patients and colleagues no matter where they are.

Hybrid Cloud ensures the control of on-premises UC while delivering the go-anywhere scalability of UCaaS. For this reason, it is no surprise that Frost & Sullivan projects hybrid deployments to dominate the UC market – 80% by 2026.

Support and Safety for Frontline Workers

Frontline workers are integral to our healthcare system, and their communication needs are unique. Most doctors, nurses, and support staff are constantly on the go, which means they need access to adaptable and versatile solutions that lead to a positive patient experience and streamlined workflows that make knowledge sharing more efficient.

Security is also a concern. Healthcare workers know challenging situations, but increasingly, they face situations where personal safety could be at risk. Last year, 81% of US nurses experienced workplace violence, including physical abuse and verbal threats.

That sobering statistic is why there is a further focus on the security of healthcare professionals in the workplace. While this requires multiple layers, technology does play an important role. Versatile and fully integrated multi-modal UC solutions like DECT handsets have built-in security features that provide dependable and responsive communication in threatening situations. Critical communications and notification systems can be vital in keeping everyone safe, informed, and connected during emergencies.

Adapting to Regulatory Changes

Healthcare is one of the most highly regulated industries worldwide, and for good reason. Trust between medical professionals and patients is integral to ensuring proper care, which is why strict controls over sensitive patient information exist. Several regulations, including HIPAA, GDPR, and Kari’s Law, are in place to ensure data is safeguarded and the public has direct access to emergency services.

Laws and regulations are constantly evolving and can be specific to certain states and regions, so technology needs to be able to adapt when required. Because on-prem and private cloud solutions are custom-built, updates can be deployed quickly to ensure compliance with changing regulations or legislation.

Enhancing Healthcare Communications through Tailored UC Solutions

UC solutions can create exceptional patient and provider experiences tailored to your healthcare organization’s objectives. Of course, you’ll also need to stay focused on ensuring reliability, security, and compliance.

With so many factors at play when optimizing your legacy solution or moving to the cloud, you’ll want the support and expertise of a trusted, local UC provider.

TCI has been supporting the DC region for 40+ years. We design, deploy, and support the UC technologies that bring healthcare providers and patients together.

Connect with TCI’s local team of healthcare UC experts at (703) 321-3030 or info@tcicomm.com.

 

How On-Site, Wireless DECT Phones Offer SMBs Cost-Effective VoIP & Flexible Communications

Smaller companies need mobility and flexibility. Employees have to be reachable by customers or colleagues from any location in the office or in the building. But your resources are stretched thin and you’re juggling a lot of balls. What should you do?

Going with VoIP DECT phones from TCI and Mitel provides an on-site wireless communications solution. Using a DECT mobile handset or headset, your people can transfer calls, set up conference calls, access the company directory, and more.

With one-touch speed dial everyone can communicate easily and quickly no matter where they are in the building. And because VoIP DECT phones use encrypted technology, you can be confident that all conversations are secure.

Quality, Security and Reach

Cell phones are great, but you can’t depend on them for a clear connection in every setting. With DECT mobile phones you get high-quality sound with no crackling or drop-offs. Both handsets and headsets include an ambient noise filter – essential when you’re calling from a busy environment. DECT’s use of encrypted wideband voice technology provides an extra layer of security to ensure conversations are confidential.

Ease of Use and Installation

VoIP DECT phones are intuitive with user-friendly features, applications and softkey prompts that will enable your people to manage calls with little or no training.

Systems are configurable via a web-based interface. A base station can support up to 20 cordless phones. The unit fits in a small enclosure that can be mounted on a wall or placed on or under a desk. You can expand the system by deploying additional base stations and add more lines without running more cable.

Although the phone’s range from the base station is 150 feet (50 meters), if you need a little more room you can simply add a repeater in another part of the building to boost the signal.

Everything You Need

Just because you’re a small business doesn’t mean you can’t have all the bells and whistles the big guys enjoy. For example, using VoIP DECT phones with a cloud communications solution, your people can access a company directory, transfer and forward calls, use call waiting and hold functions, and conduct conference calls.

When choosing a VoIP DECT phone, ease of use should be a priority. Look for features such as a color backlit handset, intuitive menus and navigation, and a speakerphone option. A long-lasting battery should be a requirement, so you don’t have to worry about recharging mid-day.

If your small business is ready to sound like a big player, contact us today at (703) 321-3030 or info@tcicomm.com.