Serving Financial Services Customers – Leverage the Latest Tools for Your Contact Center
The latest AI innovations can provide tremendous improvements to your bank or credit union’s contact center.
AI enables a frictionless client and agent experience. Capture customer information, validate customer identity, and provide more assistance with Generative AI-powered virtual agents and Agent AI-assistants for your customers who need extra help finding the experts in your organization.
Agent Situation Analysis
- Automatically Verify Client Identity – Whether your clients contact you via website, social or phone call, our Customer Experience (CX) solutions can identify your clients without the need of an agent, saving valuable time. Whether using multi-factor authentication, voice biometrics or traditional methods of logging into accounts, Mitel-powered CX technology protects you from unwanted fraudsters and hackers.
- Capture Client Requests with AI – Once your client’s identity is verified, Generative AI-powered virtual agents guide the client through a quick assessment of their needs and provide them with answers to most of their financial questions so agents can spend more time with clients on more complex (and lucrative) requests.
- Serve Clients Effortlessly – For more complicated financial requests, your clients may need to escalate their interaction to a live agent for resolution. With co-browsing capabilities, your agents can review the client’s desktop and guide them through next steps.
Improve Contact Center Agent Retention
Integration with Generative AI-powered virtual agents and agent assist platforms, voice biometrics providers, and CRM vendors empower your agents with the tools they need to deliver exceptional service to your clients, which increases job satisfaction.
- Omnichannel Customer and Agent Experience – Enhance your customer journey and keep employees productive and engaged with MiContact Center Business – an enterprise-grade, omnichannel customer experience management platform.
- Assist Agents with Artificial Intelligence (AI) – Help agents respond to client requests in real time with Generative AI powered virtual agents integrated into the agent desktop. Intuitive to use and simple to implement.
- Reduce Agent Fatigue with AI-Powered Voice/Chat Bots – Empower your clients to self-serve with voice/chat bots from Generative AI powered virtual agents, PolyAI, interface.ai, and others integrated into Contact Center workflows. Reduce agent fatigue by letting the bot answer routine questions, allowing agents to spend more time on more valuable client interactions.
TCI’s local experts are ready to help you leverage the latest technology and design an AI-enabled contact center solution for your financial institution.
Contact us at (703) 321-3030 or GetHelp@tcicomm.com.