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Connecting Healthcare Providers with HIPAA-Compliant and Cloud-Based Communications

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As a local technology leader, TCI is committed to delivering the best HIPAA-compliant healthcare communications tools for your facility.

The entire healthcare industry underwent a rapid digital transformation due to the pandemic and continues to evolve as the world changes.

Telehealth, remote treatments, and virtual patient services have grown in popularity, enabling patients to receive care outside the traditional clinical environment.

Healthcare providers are embracing the latest communications technology to keep up with their patients’ evolving digital-first expectations – and many are already taking advantage of the Cloud to achieve healthcare benefits.

The Key Benefits of Cloud-Based Healthcare Communications

  • Enhanced Data Security and Compliance – Hospitals and other providers are among the biggest targets of hackers and ransomware due to the sensitive data they must store and transmit. Patient information is more secure in the Cloud, protected by encryption and access controls. TCI offers Cloud-based UC solutions that are updated continuously to comply with the latest privacy and security standards, including HIPAA and GDPR.
  • Scalability and Flexibility – Healthcare systems with Cloud-based UC solutions can seamlessly transition to remote operations and manage increased volumes of patients during a pandemic or short-term crisis.
  • More Cost-Efficient, Effective Processes – Private and hybrid Cloud communications solutions reduce infrastructure and maintenance costs using digital rather than physical storage. Integration with medical apps streamlines complicated processes. Time-consuming administrative tasks can be automated for improved operational efficiency.
  • Advanced Analytics and Insights – Cloud-based UC solutions can use powerful predictive analytics tools for data-driven decision-making.

All aspects of your healthcare communications can be elevated to the Cloud, such as:

  • Contact Centers
  • Patient Portals
  • VoIP Phone Systems
  • Video Calling and Voice Messaging
  • Collaboration Software and Teamwork Solutions
  • Text Alerts and Reminders

Take Your Healthcare Communications to the Cloud with TCI & Mitel

TCI deploys HIPAA-compliant Mitel solutions that empower your clinical staff to spend less time on administrative tasks and more on critical care by supporting streamlined workflows, seamless file sharing, and API integration.

Innovations like AI-enabled automation, self-service tools, and virtual assistants will increase patient engagement, trust, and satisfaction with their healthcare experience.

To future-proof your healthcare communications, look for the deployment model – private, hybrid, or public Cloud – that best fits your clinical needs, data security requirements, and budget.

Contact your local TCI experts to learn more about migrating your healthcare communications to the Cloud: (703) 321-3030 or GetHelp@tcicomm.com.
 

How Mitel Solutions are Making a Difference in Healthcare, Education and Hospitality… And What’s Next for Telephones?

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Everyday Mitel Phones Make Impacts Around the World

Over the past half-century, Mitel has contributed many “firsts” to the history of telephones, but they aren’t creating all these world-first inventions just for the sake of innovation.

Mitel develops cutting-edge products so its customers can make the crucial connections they need to move the world forward. Here are just a few ways Mitel phones make a difference in Healthcare, Education, and Hospitality every day.

Healthcare

In a healthcare environment, efficient and timely communications can mean the difference between life and death. Mitel phones can be found at nursing stations throughout hospitals around the world.

One feature that sets Mitel’s phones apart for healthcare providers is their large number of programmable keys for one-touch speed dial and other telephony features. Having numerous dedicated buttons to facilitate vital communications is ideal for nursing stations, where quick access to required personnel and departments is crucial.

Providing a clean environment is also paramount in healthcare settings, and Mitel’s pioneering antimicrobial IP desk and cordless phones are ideally suited to maintaining hygiene standards in every workplace.

Education

Effective communications throughout school facilities have become paramount with today’s heightened concern for student and staff safety. Mitel’s phones are found in some of the largest K-12 school districts in America, including Chicago Public Schools and the New York Board of Education.

Mitel phones provide the tools for administrators, students, and teachers to stay connected from the classroom to the front office. Users in education can quickly sign up for classes, log on for virtual learning, and make important calls during emergencies.

Hospitality

Look behind the front desk of most hotels in North America (and elsewhere around the globe), and you’ll find a Mitel phone hard at work. The front desk of any hotel is the critical point of interaction with guests, whether checking in or answering requests for wake-up calls or extra pillows.

Mitel’s console and desk phones have become the workhorse at many hotels worldwide, facilitating excellent customer service by providing practical communications tools for interacting with guests and fulfilling their requests. They’re also doing important work behind the scenes, helping back-office staff keep hotel operations running smoothly.

What’s Next for Telephones?

The ongoing balance of home and office working will drive the evolution of the traditional desk phone. Companies must address the unique challenges of hybrid work and the resulting change to business settings, which continue to develop even now.

“In the future, we can expect to see a focus on driving higher quality audio with more advanced audio codecs and new background noise filtering capabilities,” predicted Peter Couse, Mitel’s Portfolio Manager of Desktop and Wireless Endpoints.

“Interworking with PC-based video collaboration will also become a key aspect of the future phone,” he added. “The phone will look more like a PC peripheral than a standalone communications device.”

Even phones in on-site settings like hospitals, schools, and hotels reflect the shift to a more flexible work style. With multifunctional apps and cloud connectivity, they may function more like our personal devices rather than traditional office hardware.

TCI offers Mitel phones and other technology solutions that improve daily Healthcare, Education, and Hospitality operations. Contact us at (703) 321-3030 or GetHelp@tcicomm.com.