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What’s the Key to a Successful Unified Communications Deployment?

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Selecting a unified communications platform is important. But your greater risk may not be choosing the wrong technology – it may be choosing the wrong team to plan, deploy, and support it.

Your unified communications deployment is not a one-day installation. It is a business change that affects your employees, customers, workflows, security, and service continuity. With TCI as your implementation partner, you can turn that transition into measurable value.

Technology Is Only Part of the Equation

Voice, messaging, video, mobility, contact center tools, and collaboration platforms can make your organization more connected. Yet even the most capable solution can disappoint if your deployment lacks thoughtful design, user-adoption planning, or dependable post-launch support.

The weeks and months after your go-live date are when users ask questions, workflows evolve, and real-world requirements emerge. That is why a responsive, accountable partner is so important.

What You Can Expect

TCI helps you focus on the elements that create a smoother rollout and stronger long-term results:

  • Discovery and design: Understand your users, locations, call flows, integrations, and business priorities before deployment begins.
  • Minimal disruption: Coordinate the implementation around your operational needs so your employees and customers remain productive.
  • Practical training: Give your administrators and users the guidance they need to work confidently with new tools.
  • Direct ongoing support: Provide help with your moves, adds, changes, troubleshooting, and evolving requirements.
  • Accountability: Give you a knowledgeable point of contact who understands your environment – not an unfamiliar queue at a distant support center.

The Local Partner Advantage

Proximity matters when your communications are essential to daily operations. A local partner can provide on-site assistance when needed, offer relevant references, and understand the needs of organizations operating in the DC region.

TCI brings local experience and a long-term commitment to helping your communications environment continue to work for your organization after implementation – not just on launch day.

Start With the Right Partner

Your unified communications platform creates value only when it is designed, deployed, and supported around your needs.

Schedule a conversation with TCI at (703) 321-3030 or GetHelp@tcicomm.com.

 

Get to Know MiVoice Business – A UC Platform That Doesn’t Force Cloud-Only Migrations

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Not every organization is ready for a cloud-only communications model, and not every business should be forced into one.

MiVoice Business gives decision-makers a practical alternative: deployment flexibility without sacrificing features, control, or scalability.

Deployment on Your Terms

MiVoice Business supports on-premises, public cloud, private cloud, and hybrid deployment models, allowing organizations to align communications with operational, financial, and regulatory requirements.

  • On-premises for maximum control and data sovereignty.
  • Private cloud for modernization with dedicated infrastructure.
  • Public cloud for flexibility on AWS or Azure.
  • Hybrid environments for cost and performance control.

Built to Scale

MiVoice is designed to grow with you, whether you support a small office or a multi-site enterprise. The service scales from 5 to 65,000 users, giving organizations a single platform that can evolve with future needs.

It also supports modern collaboration features such as messaging, video conferencing, screen sharing, and file sharing, helping teams stay connected across locations and work styles.

Financial Flexibility

Some organizations prefer traditional CapEx ownership, while others want OpEx subscription pricing. TCI and MiVoice Business support both, helping leaders choose the funding model that best matches budget strategy and procurement preference.

Why Partner with TCI

TCI helps DC-area organizations design the right communications architecture and deploy it with confidence. That means less vendor lock-in and more alignment with your business goals.

Take control of your UC strategy. Contact your local TCI team at (703) 321-3030 or GetHelp@tcicomm.com.

 

8 Reasons to Upgrade to RingCentral MVP

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As of June 30, 2020 no new contracts were accepted onto the MiCloud Connect platform. However, if you are currently a Mitel cloud customer considering an upgrade, replacement, or realignment of your current infrastructure, here are 8 reasons why making the change to RingCentral MVP is going to be good for your business in the long run.

1. More Flexibility

The RingCentral MVP platform complements our leading UC on-premises, subscription, and private cloud solutions. With RingCentral MVP, Mitel cloud customers now have more choice and flexibility in how they evolve their current communication and collaboration infrastructure to enhance efficiency, improve productivity, and deliver better customer service experiences.

2. Full-Featured Phones

RingCentral MVP rounds out its communication and collaboration options with full-featured phone capabilities built on a global calling footprint in over 44 countries, local and toll-free numbers across more than 110 countries, and customization settings in 17 languages. Mitel’s 6900 IP Phones are now officially certified with RingCentral’s MVP platform, making it easier for existing Mitel cloud customers to scale operations quickly with employees who can work from anywhere.

3. Seamless Integration

RingCentral MVP streamlines all communication and collaboration into a single, unified, collaborative, cloud-based hub for team messaging, HD video meetings, and telephony. This intuitive solution makes it easier for employees to work efficiently on mobile or desktop clients, so they can interact with each other, partners, and customers whenever they need to and from wherever they are.

4. Higher Capacity Video Conferencing

RingCentral MVP optimizes the virtual meeting room and makes it easier for you and your team to stay connected. Enjoy HD audio and video, and screen share with up to 200 interactive video participants. Easily schedule meetings with calendar integrations with Office 365 and Google Calendar. Get in-meeting chat, virtual backgrounds, closed captioning, cloud recordings, and powerful background noise reduction technology for a great participant experience.

5. More Powerful Messaging

Messaging is still one of the best ways to stay connected with team members when a video meeting is not needed. RingCentral MVP’s integrated messaging features make messaging a more powerful tool for all instant interactions:

  • Set a custom status to indicate availability.
  • Create teams around projects, specific topics, and departments.
  • Assign tasks to individuals or project teams.
  • Share links and files with no size or storage limits.

6. One Place for All Your Tools

Too many independent tools keep employees bogged down with managing technology rather than doing their jobs. RingCentral MVP eliminates communications silos and technology gaps with over 275 pre-built integrations and more than 500 open APIs you can leverage to enhance business applications and workflows.

7. Reliability

RingCentral MVP has a proven record of providing service to small, medium, and large businesses in a variety of industries. It’s a secure and reliable platform with 99.999% call service uptime. This ensures your communication system is always running whenever your employees need it.

8. Simplified Management

With so much riding on the capabilities and performance of your communication and collaboration system, it’s important to keep tabs on how it’s performing and how it’s being used. RingCentral MVP is delivered with a simple, centralized web-based user and system administration feature that makes it easier to structure rich analytics and real-time reporting.

You now have an opportunity to leverage the market-leading UCaaS capabilities you need to prepare your business for whatever the future may bring.

Talk to TCI today to make your transition seamless and get the features you need with no hassle or disruption to your business: (703) 321-3030 or info@tcicomm.com.