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8 Reasons to Upgrade to RingCentral MVP

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As of June 30, 2020 no new contracts were accepted onto the MiCloud Connect platform. However, if you are currently a Mitel cloud customer considering an upgrade, replacement, or realignment of your current infrastructure, here are 8 reasons why making the change to RingCentral MVP is going to be good for your business in the long run.

1. More Flexibility

The RingCentral MVP platform complements our leading UC on-premises, subscription, and private cloud solutions. With RingCentral MVP, Mitel cloud customers now have more choice and flexibility in how they evolve their current communication and collaboration infrastructure to enhance efficiency, improve productivity, and deliver better customer service experiences.

2. Full-Featured Phones

RingCentral MVP rounds out its communication and collaboration options with full-featured phone capabilities built on a global calling footprint in over 44 countries, local and toll-free numbers across more than 110 countries, and customization settings in 17 languages. Mitel’s 6900 IP Phones are now officially certified with RingCentral’s MVP platform, making it easier for existing Mitel cloud customers to scale operations quickly with employees who can work from anywhere.

3. Seamless Integration

RingCentral MVP streamlines all communication and collaboration into a single, unified, collaborative, cloud-based hub for team messaging, HD video meetings, and telephony. This intuitive solution makes it easier for employees to work efficiently on mobile or desktop clients, so they can interact with each other, partners, and customers whenever they need to and from wherever they are.

4. Higher Capacity Video Conferencing

RingCentral MVP optimizes the virtual meeting room and makes it easier for you and your team to stay connected. Enjoy HD audio and video, and screen share with up to 200 interactive video participants. Easily schedule meetings with calendar integrations with Office 365 and Google Calendar. Get in-meeting chat, virtual backgrounds, closed captioning, cloud recordings, and powerful background noise reduction technology for a great participant experience.

5. More Powerful Messaging

Messaging is still one of the best ways to stay connected with team members when a video meeting is not needed. RingCentral MVP’s integrated messaging features make messaging a more powerful tool for all instant interactions:

  • Set a custom status to indicate availability.
  • Create teams around projects, specific topics, and departments.
  • Assign tasks to individuals or project teams.
  • Share links and files with no size or storage limits.

6. One Place for All Your Tools

Too many independent tools keep employees bogged down with managing technology rather than doing their jobs. RingCentral MVP eliminates communications silos and technology gaps with over 275 pre-built integrations and more than 500 open APIs you can leverage to enhance business applications and workflows.

7. Reliability

RingCentral MVP has a proven record of providing service to small, medium, and large businesses in a variety of industries. It’s a secure and reliable platform with 99.999% call service uptime. This ensures your communication system is always running whenever your employees need it.

8. Simplified Management

With so much riding on the capabilities and performance of your communication and collaboration system, it’s important to keep tabs on how it’s performing and how it’s being used. RingCentral MVP is delivered with a simple, centralized web-based user and system administration feature that makes it easier to structure rich analytics and real-time reporting.

You now have an opportunity to leverage the market-leading UCaaS capabilities you need to prepare your business for whatever the future may bring.

Talk to TCI today to make your transition seamless and get the features you need with no hassle or disruption to your business: (703) 321-3030 or info@tcicomm.com.

 

Want Productive Meetings? Follow These 4 Simple Steps & Use the Right Collaboration Tools

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Unproductive meetings cost U.S. businesses $37 billion a year – and countless hours of exasperation.

When you follow these 4 simple meeting rules, while using the collaboration tools included in our Mitel-powered Cloud Voice service, your attendees will leave meetings informed, engaged, and ready to get the job done.

1. Prepare with agenda-planning tools

A little bit of prep work goes a long way. Ask yourself what you need to accomplish and create an agenda tailored to this goal. Do you need to provide some additional information upfront? Should attendees do some prep work beforehand? What are next steps?

Once you’ve defined the points of discussion, create an agenda and add it to your invite. Be sure to set time limits for each item. Stick to your plan during the meeting by using a collaboration tool with a built-in agenda capability.

2. Determine who needs to be in the meeting

Most meetings aren’t productive because there are too many people involved. Often organizers tend to invite colleagues who “might” have something worthy to contribute.

A better way to determine who should join is to use your freshly created agenda to select the right people to invite. Choose attendees who are essential to the decision-making process or who have a key role on this particular piece of the project. If your invite includes more than 8 people, perhaps it’s time to rethink the meeting. To avoid duplicate conversations, make sure to use a collaboration tool with calendar integration and presence to ensure you’re scheduling the meeting at a convenient time for everyone.

3. Take advantage of virtual workspaces

People find it too easy to get distracted. The trick is to engage attendees throughout the meeting. Collaborate in real-time on documents with screen sharing. See each other eye-to-eye using video conferencing. With Cloud UC services, it’s easy to move seamlessly between desktop sharing and video. Any attendee can share a document or start a video conference with a single tap.

Beyond curtailing the impulse to multitask or daydream, these tools also make communications clearer. It’s easier to grasp the true meaning behind a comment when you can follow words appearing on a page or see the speaker’s facial expressions.

4. Don’t leave ‘em hanging

Aim to end your agenda with five minutes of “wrap up.” Agree on next steps and who is responsible for each one. Ensure nothing gets missed or forgotten by assigning follow-up tasks in your collaboration tool. Mitel Teamwork has the option to build tasks right into the workspace.

With a little planning and a smart communications tool, you can save your business money by making your meetings more structured, more productive and more actionable.

See for yourself how an all-in-one service like MiCloud Connect can bring integrated connectivity to your meetings: Watch the Video (1:35 min.).

TCI is ready to connect your teams with better meeting tools. Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Mitel Delivers More Advantages with Expanding Google Cloud Partnership

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Our strategic partner, Mitel has broadened its partnership with Google Cloud to provide greater security and reliability for businesses looking to move more of their collaboration tools and communications to the cloud in order to accelerate their Digital Transformation…

  • As part of the expanded partnership, Mitel will now leverage the Google Cloud Platform to support its public and private cloud solutions and deliver more innovative artificial intelligence (AI), machine learning and reporting capabilities.
  • Google Cloud Platform supports Mitel customers with some of the highest levels of security and availability with dedicated operational practices and 24/7 data center monitoring.
  • Google Cloud Platform is also certified as meeting Health Insurance Portability and Accountability Act (HIPAA) standards and Service Organization Control Type II (SOC 2) compliance, addressing the stringent requirements of heavily regulated industries like healthcare, government, education and finance.
  • Google Cloud Platform will initially support new MiCloud Connect and MiCloud Flex customers. New MiVoice Business customers will also have the option of deploying on the platform.
  • With this latest announcement, Mitel gains further access to Google Cloud’s AI analytics, as well as integration with Google’s popular G Suite productivity and collaboration tools.

Check out this Mitel-Google Contact Center video [7:30]

Mitel’s decision to anchor their public and private solutions with Google Cloud Platform enables its customers to move forward with confidence, knowing their services are virtually bulletproof and that the latest communications and collaboration capabilities will be at their fingertips.

Let’s talk more about how Mitel solutions – coupled with Google’s Cloud Platform – can give your business a competitive edge. Contact us today at (703) 321-3030 or info@tcicomm.com.

Get to Know Affordable MiCloud Connect… the Mitel-Powered Cloud Voice Service for Small & Mid-Sized Businesses

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Is your business outgrowing its phone system? Looking for more mobility or new tools to compete? 

MiCloud Connect lets you move communications and collaboration to the cloud with confidence… And beat the competition by making your teams more productive, enhancing the Customer Experience, and improving your business intelligence.

All this from Mitel, the global leader in cloud-based business communications…

Mitel Connect Collaboration: unifies today’s communications on one screen – including video, online meetings, on-the-fly conferencing, messaging and more – so your employees, customers and prospects can communicate anytime, anywhere.

Mitel Connect Contact Center: extends contact center functionality to your entire business. It’s managed by Mitel at its data centers, so you can rely on it worry-free, while maintaining local control over system call flow scripting and reports.

Mitel Connect Advanced Applications: multiplies team effectiveness by tying organizational communications into your core business processes. Innovative apps help increase employee productivity, shorten response times, encourage collaboration, and improve customer satisfaction.

Mitel Connect Global Numbers: provides a virtual presence with local caller IDs and numbers in all the markets your company serves. Incoming calls are easily routed for handling by the team in your headquarters so you can establish a local city or country presence without adding headcount.

Wondering if MiCloud Connect is a good fit for your business? Contact TCI today to arrange a meeting and a demo: (703) 321-3030 or info@tcicomm.com.