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Re-Opening Reality Check… Getting to Know the Public’s Preferences for Getting Back to ‘Normal’

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The conversation about the COVID-19 pandemic has shifted from shutting down non-essential businesses to how we can get back to ‘business as usual.’ But until a viable vaccine or effective treatment is widely available, you should expect many customers to remain wary. Based on our conversations, many leaders are privately planning for the possibility of working from home for months or longer. Others will need to come back in some kind of Hybrid mode.

State of the Nation polling reflects a very cautious public [PDF]

We’re in this for the long haul 

The public and private sectors will, of course, continue to adapt to serve their customers and constituents, and how you approach your workforce infrastructure will play a big role in how well you can respond to challenges and opportunities in the months ahead.

TCI can help your business stay connected

We’ve been supporting the DC region with customized remote workforce and business continuity solutions for 40 years. When it comes to customizing technology for your business or non-profit, we can map out the best mix of cloud, on-premises and hybrid deployments to connect your customers and workforce at the office, in the field and at home.

Hosted Voice, Unified Communications & Teleworking 

MiCollab & MiTeam Meetings for remote workers

Customer Contact Center 

Google Cloud AI-powered Virtual Agent and Agent Assist

Let’s talk about the technology you need to keep your workforce and customers connected. Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

Mitel Delivers More Advantages with Expanding Google Cloud Partnership

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Our strategic partner, Mitel has broadened its partnership with Google Cloud to provide greater security and reliability for businesses looking to move more of their collaboration tools and communications to the cloud in order to accelerate their Digital Transformation…

  • As part of the expanded partnership, Mitel will now leverage the Google Cloud Platform to support its public and private cloud solutions and deliver more innovative artificial intelligence (AI), machine learning and reporting capabilities.
  • Google Cloud Platform supports Mitel customers with some of the highest levels of security and availability with dedicated operational practices and 24/7 data center monitoring.
  • Google Cloud Platform is also certified as meeting Health Insurance Portability and Accountability Act (HIPAA) standards and Service Organization Control Type II (SOC 2) compliance, addressing the stringent requirements of heavily regulated industries like healthcare, government, education and finance.
  • Google Cloud Platform will initially support new MiCloud Connect and MiCloud Flex customers. New MiVoice Business customers will also have the option of deploying on the platform.
  • With this latest announcement, Mitel gains further access to Google Cloud’s AI analytics, as well as integration with Google’s popular G Suite productivity and collaboration tools.

Check out this Mitel-Google Contact Center video [7:30]

Mitel’s decision to anchor their public and private solutions with Google Cloud Platform enables its customers to move forward with confidence, knowing their services are virtually bulletproof and that the latest communications and collaboration capabilities will be at their fingertips.

Let’s talk more about how Mitel solutions – coupled with Google’s Cloud Platform – can give your business a competitive edge. Contact us today at (703) 321-3030 or info@tcicomm.com.

Get to Know MiCloud Flex… A High Performance UCaaS Environment Supporting Seamless Integration with Top Business Apps

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With MiCloud Flex, you get a business phone system that just works…

Designed for large enterprises and companies that require a more customized unified communications (UC) environment, MiCloud Flex delivers the highest levels of performance, reliability and security through Mitel’s global, mobile cloud.

The brains of the system reside in geo-redundant data centers. Your people access the same tools regardless of whether they’re in an office, on the road, or working from home.

Get all of this with MiCloud Flex…

  • Hosted Unified Communications as a Service: Get a complete UCaaS environment with customizable options and seamless integration with top business applications like Microsoft Lync/Skype, Salesforce, Google and more.
  • Delight Your Customers: Combine your contact center with CRM or other business applications to deliver real-time customer intelligence to agents across any medium (voice, video, chat, etc.) and identify customers based on stored profiles and intelligently route them to the right agents/resources.
  • Mobile, Simple and Flexible: Get maximum flexibility to create your own communications environment without the complexity of managing it yourself. MiCloud Flex can scale from 75 to 10,000 users. Grow and add features at your own pace.
  • Ideal for Multi-Office Environments: Users enjoy the same communications experience anywhere, anytime on any device. Applications and information move seamlessly because they’re stored in the cloud. Advanced security protection ensures sensitive data remains safe.
  • Work Anywhere: Deliver a single communications portal that displays consistently on desktops, laptops, smartphones and tablets including Android, iOS and Microsoft devices. This gives customers the freedom to communicate using voice, email, text or chat from any device.
  • Collaborate Smarter: Bring Microsoft Outlook, Lotus Notes, Google, Lync/Skype and other applications into the conversation for true UC. Provide users with presence-based awareness, instant video meetings, visual voicemail, attendant console and much more.

Let’s talk about how MiCloud Flex capabilities will take your business to the next level. Contact TCI today: (703) 321-3030 or info@tcicomm.com.