Posts

Spotlight on Communications Solutions for the DC Region’s Financial Services Sector

/0 Comments/in /by

TCI delivers Mitel Financial Services Solutions that allow you to differentiate yourself from the competition with communications, collaboration, and AI-augmented customer experience (CX) applications that result in better customer and employee interactions.

How TCI Solutions Can Strengthen Your Financial Institution

  • Deliver Better Customer Experiences – Serve your clients on their preferred channels (phone, email, SMS, Web chat, Virtual Assistant, social media, etc.) while empowering your staff with real-time client information from leading finance applications such as Jack Henry and Fiserv for a personal touch.
  • Optimize Performance and Manage Risk – Banks, Credit Unions, and Investment Advisors in the DC region rely on TCI’s Financial Solutions to help their organizations maintain regulatory compliance with MiFID II, GDPR, Dodd-Frank, and PCI DSS while optimizing the performance of staff with interaction recording, quality control, and workforce management.
  • Financial Services Contact Center Agent Solution – Capture customer information, validate customer identity, and provide information with AI-powered voice/chatbots. You can route clients who need additional help to experts in your organization for a frictionless client and agent experience.
  • Mortgage and Loan Application Solution for Financial Services – For Financial Services organizations, establishing mortgages or general loans and closing applications in a timely manner is critical for business success. The next financial institution is waiting with competitive rates, and your applicants will commit when they can lock in the mortgage or loan at the best rate.

Mitel Solutions in Finance… Watch the Full Video – 2:50 min.

Don’t let outdated technology hold your institution back.

Partner with TCI to revolutionize your customer experience and drive growth in the competitive DC financial market.

Contact TCI at (703) 321-3030 or info@tcicomm.com.

 

TCI Recognized as a 2025 Mitel Finance Specialization Partner

/0 Comments/in /by

What Does This Recognition Mean?

This prestigious Mitel specialization highlights TCI as a trusted local partner chosen for our expertise and dedication to helping banks, credit unions, and financial services firms exceed their client expectations in a digital-first world.

We achieved this through rigorous sales and technical certifications on core Mitel-powered Unified Communications platforms, as well as a proven track record of successful solution deployments and ongoing post-sales excellence.

Why This Matters for Our Clients

  • Specialized Support – Our team is certified to deliver industry-tailored Mitel solutions, ensuring your staff can collaborate seamlessly while delivering memorable client experiences.
  • Exclusive Resources – Recognition as a Finance Specialization Partner gives us priority access to the latest Mitel innovations – so we can help our bank and CU clients stay ahead with advanced technology, resilience, and enhanced features.
  • Proven Results – We’re proud of our numerous customized deployments across the DC region, supporting our clients’ efforts to streamline operations, increase productivity, and create an exceptional UC environment that seamlessly connects your customers and team members.

Looking Forward

At TCI, we are proud of our team and their commitment to excellence and innovation in bank, credit union, and finance communications. We’re looking forward to helping your organization thrive in 2025 and beyond.

(703) 321-3030 or info@tcicomm.com.

 



Customers Want to Reach Your Sales & Support Teams with SMS & Text Messaging… Are You Keeping Up?

/0 Comments/in /by

Today’s customers want flexible, convenient ways to reach your business.

TCI can help DC-area businesses integrate text messaging solutions with their communication services. Bringing text and UC together enables you to reach customers in real time and deliver a seamless, omnichannel experience – all while improving staff efficiency and building customer loyalty.

The New Standard in Customer Communication

Phone calls and emails are no longer enough. Today’s consumers want immediate, personalized responses on the platforms they use every day. By enabling SMS and text messaging, you meet your customers where they are, ensuring smoother interactions and better service outcomes.

Omnichannel Integration for Smarter Service

Unlike basic texting platforms, Mitel’s solution goes beyond single-channel communication. Its solution integrates SMS with widely used apps such as WhatsApp and Facebook Messenger. That means businesses can handle voice calls, web chats, and messages from multiple platforms – all within one unified interface. This makes it easier for agents to provide consistent, timely, and personalized service, no matter how the customer chooses to reach out.

Why Business Leaders Add SMS/Text

  • Enhanced customer convenience with modern, intuitive communication options.
  • Reduced hold times and frustration thanks to text-based callback requests and live queue notifications.
  • Omnichannel support across SMS, WhatsApp, Facebook Messenger, and more – all in one system.
  • Increased agent productivity through streamlined workflows and instant customer information access.
  • Faster response and resolution rates with AI-powered chatbots and smart routing.
  • Affordable, worry-free implementation thanks to proven partnerships with leading messaging providers.

A Competitive Advantage for Growth

When you give your customers better ways to engage, you strengthen loyalty and create lasting relationships. SMS and messaging are not just customer service enhancements – they’re sales tools to differentiate your organization in a competitive market. Businesses that adopt these capabilities position themselves as responsive, innovative, and customer-focused.

Every Customer Interaction Matters

By partnering with TCI, you get local expertise and hands-on support, ensuring that your Mitel messaging solution is designed and implemented to meet your business goals. We make it simple for you to embrace modern communication strategies that scale with your needs and set your company apart.

Don’t let your organization fall behind in the way you serve your clients. Contact TCI today to transform your customer experience. Call us at (703) 321-3030 or GetHelp@tcicomm.com.

 

Protecting High-Stakes Environments – Get to Know Mitel’s Critical Communication Portfolio

/0 Comments/in /by

When there’s no room for communication gaps

Our region has more than its fair share of organizations and businesses with high-stakes missions and responsibilities, where seamless and secure communication is not just a convenience – it’s a necessity.

When it comes to protecting what counts, TCI delivers Mitel’s advanced mission-critical solutions – all backed with expert local guidance and tailored implementation.

For organizations where every second counts, Mitel’s Critical Communication Portfolio offers a robust suite of solutions designed to ensure operational continuity, minimize risks, and accelerate response times during mission-critical moments.

Why Mission-Critical Communications Matter

Whether in healthcare, government, finance, or transportation, communication failures can have severe consequences. Together, TCI and Mitel support environments where disruption is not an option. Our solutions empower teams to know earlier and respond faster by delivering the right information to the right people at precisely the right time, enabling precision decision-making and safeguarding operational integrity.

A Hardened Foundation for Diverse Needs

Mitel’s mission-critical systems use a common, hardened communication foundation that supports a wide array of your front-end requirements. This approach minimizes downtime and ensures communications remain uncompromised, even under the most unpredictable circumstances.

Tailored Solutions for High-Stakes Industries

  • Revolution: A mass notification system designed for campuses and industrial complexes to ensure safety and rapid awareness during emergencies.
  • OpenScape Xpert: A JITC-certified, multi-line communications platform ideal for time-sensitive operations such as financial trading, energy markets, and public safety dispatch.
  • Critical Event Management (CEM): Powered by Everbridge, this platform integrates risk intelligence, location tracking, and incident response to help organizations prepare for, respond to, and recover from critical events.
  • OpenScape Alarm Response: Automates detection and resolution workflows, critical for healthcare alerts or factory equipment failures.
  • Virtual Care Collaboration Service: Enhances healthcare delivery with secure, AI-powered virtual consultations that improve patient outcomes.
  • OpenScape HiMed: Delivers performance and productivity enhancements at the point of care in healthcare settings.

In an era where communication is the backbone of safety, security, and efficiency, don’t leave your mission-critical communications to chance.

TCI understands the unique challenges faced by high-stakes environments and can help your organization deploy and manage these resilient communication systems to maintain operational excellence and compliance.

Let’s meet and discuss how TCI and Mitel’s portfolio can protect your organization’s most vital operations. Contact TCI today (703) 321-3030 or GetHelp@tcicomm.com

 

Why DC-Region Decision Makers Connect Their Organizations with TCI Host Cloud Voice Service

/0 Comments/in /by

Communications built for the real world of work—secure, resilient, and ready for constant change.

In the Washington, DC region, decision makers are turning to TCI Host Cloud Voice—a customized, Mitel-powered service deployed by TCI—to transform how their organizations communicate, collaborate, and thrive. Here’s why TCI Host Cloud Voice stands out as the communications solution of choice for forward-thinking enterprises across the DC metro area.

Built for Real-World Demands

TCI Host Cloud Voice is designed to move with your teams, supporting productivity whether employees are in the office, remote, or on the go. The platform delivers secure, specialized, and workflow-ready tools that empower your staff to connect and collaborate seamlessly—no matter where work happens.

Security and Resilience at the Core

Security and business continuity are non-negotiable, especially in sectors like government, education, healthcare, and financial services. TCI Host Cloud Voice leverages Mitel’s proven, enterprise-grade security architecture, ensuring your communications remain protected and compliant. With TCI Host, you gain the confidence that your sensitive data and conversations are shielded from evolving threats, supporting both regulatory requirements and internal controls.

Flexible Solutions for Every Industry

From educational institutions prioritizing student safety and hybrid learning, to healthcare providers demanding HIPAA-compliant communications, to financial firms balancing regulatory compliance with customer service—TCI Host Cloud Voice adapts to your unique needs. Our hybrid, cloud, and on-premises deployment options allow you to modernize at your own pace, extend the value of existing investments, and scale as your organization grows.

Hybrid Communication: Strategic, Not Just Technical

Enterprises aren’t choosing hybrid solutions for simplicity—they’re doing it to balance legacy investments, support diverse communication needs, and modernize on their own terms. TCI Host Cloud Voice enables you to:

  • Enhance collaboration across teams and locations
  • Strengthen data control and security
  • Scale consistently across platforms
  • Unlock advanced features without overspending
  • Maximize investment protection while transitioning to the cloud

Deployment Flexibility and Local Expertise

TCI Communications brings four decades of regional expertise to every deployment, ensuring your organization’s unique requirements are met with tailored solutions. Whether you need a private, public, or hybrid cloud approach, TCI’s local team delivers minimal disruption and maximum impact, allowing you to adopt new technology at your own pace and focus internal resources on strategic initiatives.

Empowering the Modern Workforce

With TCI Host Cloud Voice, your teams and customers are equipped with the right tools to connect, collaborate, and succeed. The platform supports:

  • Unified communications: voice, video, chat, and screen sharing
  • Mobile-first experiences for productivity anywhere
  • Easy integration with existing workflows and applications
  • End-to-end managed services for ongoing support

Trusted by Leading Organizations

Leading DC-area enterprises across industries trust customized UCaaS solutions deployed and supported by TCI for their reliability and flexibility—all backed by our commitment to helping you achieve your business outcomes.

Choose TCI Host Cloud Voice—where security, flexibility, and local expertise meet to propel your organization forward. Contact TCI today at (703) 321-3030 or GetHelp@tcicomm.com

 

Using MS Teams to Collaborate? How TCI Connects Teams to Improve Voice Communications

/0 Comments/in /by

Empower your organization to collaborate better, communicate clearly, and connect faster—right from Microsoft Teams.

Microsoft Teams has become a cornerstone in many organizations for collaboration—uniting chat, video, and document sharing into a single platform.

But while Teams excels at teamwork, many organizations still require robust, enterprise-grade voice communications to keep operations running smoothly.

That’s where your local TCI team, in partnership with Mitel, steps in to elevate your Microsoft Teams experience.

Why integrate Microsoft Teams with your Mitel solutions?

TCI empowers businesses to retain their existing telephony investments while seamlessly embedding powerful voice capabilities directly within the Teams interface. This means your staff can make and receive calls, access call history, and manage voicemail—all without leaving the Teams environment or purchasing costly Microsoft Phone System licenses.

Maximize Your Existing Assets

TCI helps you leverage your current Mitel devices and softphones, ensuring a smooth transition without the need to replace hardware or disrupt workflows. This integration supports advanced telephony features like call routing and hunt groups, enhancing call management without additional licensing fees.

Seamless, Unified Collaboration

With Mitel’s Direct Routing, your Teams users benefit from embedded softphone experiences and real-time presence synchronization—meaning colleagues can see when someone is on a call, improving responsiveness and reducing missed connections. Plus, Mitel’s solutions integrate with other popular third-party video platforms such as Zoom, offering even greater flexibility in how your teams communicate.

We Bring Everything Together

TCI provides expert guidance, deployment, and ongoing support tailored to the unique needs of DC area businesses. Whether you’re managing hybrid workforces or complex contact center operations, TCI ensures your Microsoft Teams environment is enhanced with enterprise-grade voice capabilities that drive productivity and customer satisfaction.

Next Steps

If your organization relies on Microsoft Teams for collaboration, integrating Mitel’s voice solutions is the smart way to unlock superior communication performance—without the complexity or cost of switching platforms.

Ready to transform your Teams experience? Contact our team today at (703) 321-3030 or GetHelp@tcicomm.com

 

The Current State of AI – How the Experts Define Artificial Intelligence & Why You Should Act Now

/0 Comments/in /by

Artificial intelligence (AI) has come a long way from the sci-fi robots of Hollywood like WALL-E, R2-D2, and HAL. Today, AI is a sophisticated technology that is reshaping the business landscape by enhancing productivity, improving customer experiences, and driving innovation. For business leaders and decision makers, understanding AI’s evolving capabilities and how to leverage them is critical.

What Is AI? Insights from the Experts

TCI’s strategic technology partner, Mitel, defines AI as technology that enables computers or robots to perform tasks typically requiring human intelligence. This includes natural conversations, reasoning, learning from experience, and increasingly, making decisions autonomously.

By the end of 2024, almost 80% of organizations reported using AI in at least one business function – a significant increase from 55% in 2023. This rapid adoption highlights AI’s growing importance in driving business success.

Academic Perspectives: AI as a Partner, not a Replacement

The term “artificial intelligence” was coined in 1956 by John McCarthy, who described it as the science and engineering of making intelligent machines, especially computer programs, which may or may not mimic human intelligence.

Modern AI scholars like Ethan Mollick of the Wharton School emphasize that AI should be viewed as a teammate rather than a tool. AI complements human skills by improving performance, enabling expertise sharing, and fostering collaboration. This partnership approach amplifies employee potential and creativity instead of replacing human roles.

Business Analysts: AI as a Catalyst for Transformation

Leading consulting firms agree that AI is a major driver of business transformation:

  • Deloitte describes AI as computer systems performing tasks normally requiring humans, highlighting its role in transforming business operations.
  • Gartner focuses on AI’s use of advanced analytics and machine learning to interpret events, automate decisions, and take actions.
  • IDC predicts AI will generate a staggering $19.9 trillion in global economic impact by 2030, reshaping industries and creating new markets.
  • McKinsey stresses that AI’s true value lies in enhancing human cognitive functions—perceiving, reasoning, learning, and problem-solving—to unlock innovation.

All agree: the key to success is harnessing AI to augment human capabilities and drive growth.

Tech Industry Leaders: AI as a Communication Revolution

AI’s evolution is propelled by technology companies creating tools that enable natural, conversational interactions between humans and machines. Murray Campbell of IBM, a pioneer behind Deep Blue, notes that natural communication is essential for effective human-machine collaboration.

The launch of generative AI models like ChatGPT in 2022 marked a turning point. Early adopters, especially in insurance and other sectors, saw shareholder returns grow more than six times faster than competitors. AI chatbots now handle routine customer inquiries, freeing human employees to focus on complex issues and improving overall customer satisfaction.

Paul Ginn, Product Marketing Director at Mitel, highlights that embracing AI helps CIOs and business leaders boost operational efficiency, enhance customer experiences, and maintain compliance in an increasingly digital world.

The Future: Agentic AI and Integrated Solutions

Looking ahead, Agentic AI – systems capable of autonomous decision-making and task completion – is poised to revolutionize business operations. Luiz Domingos, CTO at Mitel, explains that these AI-powered agents will handle complex queries, automate responses, assist with scheduling, and retrieve information with minimal supervision.

The next generation of customer experience platforms will combine AI virtual agents, AI-driven insights, and customizable workflows into unified, easy-to-manage solutions. This integration will empower businesses to deliver seamless, personalized interactions at scale.

The Time is Now

AI is no longer a futuristic concept; it is a practical tool transforming how businesses operate and engage with customers. To stay competitive, business leaders must expand their understanding of AI and invest in solutions that enhance communication, collaboration, and customer experience.

TCI specializes in helping organizations harness the power of AI-driven communications technology. Whether you’re looking to automate routine tasks, improve customer interactions, or drive innovation, TCI’s expert team can guide you through the process with tailored solutions designed to meet your unique needs.

Don’t Get Left Behind…

Take the first step toward transforming your business with AI-powered communications today. Learn how TCI can help you unlock the full potential of artificial intelligence in your organization.

Contact us at (703) 321-3030 or GetHelp@tcicomm.com

 

UC Your Way – Leveraging the Power of Hybrid Communications with TCI

/0 Comments/in /by

Resilient, flexible, and secure communications with deep integrations into your most valued business applications – it’s UC your way.

TCI powers connections tailored to your organization’s needs. Whether you’re pursuing growth or improving customer experiences, building culture or reducing costs, TCI’s hybrid communication solutions deliver unmatched flexibility and control to help you achieve your goals.

With over 200 app integrations, our Mitel-powered solutions not only enable better connections but also allow you to scale efficiently while ensuring business continuity, compliance, and security.

The flexibility of our UC platforms seamlessly ties everything together. Whether you choose to maintain on-premises infrastructure or adopt a blend of private-hosted and partner-hosted models, we enable you to adapt with precision and confidence.

  • Common Experiences with Deep Integrations – Our hybrid cloud approach delivers seamless experiences across customer and employee touchpoints with deep integrations into UC and industry-specific solutions. The results mean support for diverse knowledge and frontline worker needs.
  • Simplicity at Scale – TCI offers scalable solutions that support up to 10,000+ users with secure cloud options, and we provide a path to the cloud at your pace, using existing investments and supporting your business continuity.
  • Control & Security – Our focus on secure, resilient, and tailored communication solutions means the highest performance and flexibility for your organization while you maintain control.
  • UC Integrations with Vertical Apps – Our vertical communication solutions, in conjunction with 200+ applications, seamlessly blend on-premises and cloud technologies. We work closely with you to connect your unique workflows.
  • Single Integrated Experience – Through a common user experience across UC and Contact Center applications, we can tailor your communications to improve employee engagement and productivity regardless of location or job function.

TCI’s customized approach to hybrid communications will fit your organization today and keep up with your goals for tomorrow.

For UC your way, contact us at (703) 321-3030 or GetHelp@tcicomm.com.

 

Mitel + Zoom Deploy AI-First Hybrid Communications & Collaboration Solution

/0 Comments/in /by

When it comes to communications, one service simply doesn’t fit all.

TCI’s solutions are designed to fit the way you work and achieve your goals. Our flexible hybrid portfolio provides a seamless experience no matter the setup – supporting your frontline and back-office teams working from anywhere.

Zoom + Mitel Working Together

Now TCI is bringing together Mitel and Zoom for clients in the DC region that are looking for next-level meetings, messaging, and virtual workspaces. Together, Zoom and Mitel deliver advanced integration and telephony capabilities that create even better user experiences. Give your teams new capabilities like Visual voicemail, full-feature certification of Mitel devices with Zoom Workplace for users who prefer a desk phone, and active monitoring across your hybrid Zoom Workplace and Mitel environments.

You can place, receive, and manage calls with other team members using Zoom Workplace across a hybrid Mitel and Zoom deployment or connect with external parties – all powered by Mitel’s secure telephony and devices. An integrated directory with Mitel’s UC solutions lets you search contacts, check presence status, chat, call, or start a meeting with just one click.

AI Capabilities

We combine Zoom Workplace and Zoom Al Companion with Mitel’s flagship communication platforms, delivering a highly integrated user experience. You can quickly access important information, prioritize and assign tasks, summarize chat threads, emails, documents, and more.

Higher Productivity

Get critical information instantly, automate routine tasks, and stay informed throughout the workday. This will enable faster decision-making, provide information when and where it’s needed, and help your employees improve their efficiency.

A Better Admin and User Experience

  • Fast, efficient, and centralized provisioning, configuration, and single sign-on (SSO) access for admins and partners
  • Customized services that deeply integrate Mitel’s solutions with Zoom and your environment and business workflows
  • A seamless user experience for meetings through a single application
  • Business continuity and resiliency where it matters most

TCI brings together ‘Best-of-both-worlds’ collaboration, advanced AI, and voice capabilities.

Ready to bring Zoom and Mitel together? Let’s get the conversation started. Contact us at (703) 321-3030 or GetHelp@tcicomm.com

 

Elevate Your Business Communications with TCI Host: Customized Enterprise-Class Cloud Solutions

/0 Comments/in /by

In today’s business environment, staying connected is more crucial than ever. TCI, your trusted leader in telecommunications serving the DC region for over 40 years, proudly offers TCI Host – an Enterprise-class Cloud Communications Solution that’s revolutionizing how businesses communicate.

TCI Host leverages the power of industry-leading, feature-rich software to deliver a comprehensive Unified Communications as a Service (UCaaS) platform. This cutting-edge solution is designed to meet the evolving needs of modern businesses, from small enterprises to large corporations.

Key features of TCI Host

  • Mobility and Remote Work Support – Enjoy full functionality whether you’re in the office, working remotely, or on the go.
  • Unified Communications – Integrate voice, video, messaging, and collaboration tools into a single, seamless platform.
  • Virtualization Benefits – Reduce hardware, software, and power consumption costs while streamlining IT management.
  • Flexibility – Choose between hosted, on-premises, or hybrid deployment options to suit your specific needs.
  • Scalability – Easily adapt to your business growth without significant infrastructure changes.

TCI Host is ideal for businesses looking to reduce their technology footprint, eliminate hardware maintenance costs, and stay ahead of technological advances. With its internet-based service, TCI Host significantly reduces carrier bandwidth costs while delivering top-tier unified communications, mobility, and collaboration services.

As the oldest leading Mitel provider in the DC Region, TCI brings unparalleled expertise to every client engagement. Our certified technical staff is respected throughout the industry, ensuring you receive the highest quality support and service.

Don’t let outdated communication systems hold your business back. Experience the future of enterprise communications with TCI Host.

Contact TCI today to learn how we can customize a solution that fits your specific objectives and propels your business forward in the digital age: (703) 321-3030 or GetHelp@tcicomm.com.