Business leaders have been running in emergency mode trying to adapt to workplace limitations imposed by COVID and the mandates intended to limit its spread. Often, businesses made do with a mix of communications solutions from different vendors – with varying results.
Now is the time to re-assess and refine:
Many businesses are working with an unwieldy patchwork of solutions from different vendors, each implemented separately at different times. This Frankenstein-type framework is okay for just getting by. But compatibility and efficiency issues can hamper your capacity to grow and thrive. An integrated platform ensures a seamless experience for management, employees, and ultimately customers.
Adapt Processes to Make the Most of Communication Technology
If you find yourself spending more time on communications tools after a partial or complete migration, you may not be making the best use of them. Define optimal ways of working before you implement the tools. Will you recreate your current processes with your new cloud solutions? If so, go back to the whiteboard. Set up measurement tools before you deploy. You can’t improve what you don’t measure.
Develop Flexibility and Security
Whether your employees are remote, hybrid, or in-person, they’re likely to use personal devices for work purposes. With the right solutions, you can support secure work and promote collaboration regardless of which devices your employees use.
Offer Robust Tools to Avoid “Shadow IT”
Keeping employees from using unauthorized IT isn’t easy. You’ll need to offer modern and agile tools and establish an IT infrastructure that works for everyone. One central, lean IT infrastructure with well-documented interfaces will always scale better – and be more secure – than a hodge-podge of departmental apps and databases.
Invest in Omnichannel Customer Communication
Customer experience is an essential part of any communications upgrade. Customers want flexibility when they reach out. They may start on social media, switch to email, and then give you a call. An omnichannel communications solution removes friction and helps you meet customers where they are.
Prepare for Takeoff
The pandemic accelerated many businesses’ digital transformation, but many were forced to choose between speed and strategy. If your business has been getting by with emergency quick fixes, it’s time to redefine your communications strategy and upgrade.
TCI experts are here to help. Contact us today: (703) 321-3030 or firstname.lastname@example.org.