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Spotlight on Hospitality – Top 10 Tech Trends for 2025

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The hospitality industry has transformed dramatically in recent years. Hotels, motels, and resorts are no longer just places for guests to rest – they are dynamic hubs where technology plays a central role in enhancing both operations and guest experiences.

For business leaders and decision makers in hospitality, embracing cutting-edge communications technology is no longer optional; it’s essential to meet rising guest expectations.

Here are the top 10 hospitality communications technology trends for 2025 that every hospitality business needs to be thinking about:

1. Hybrid Cloud Communications – Hybrid cloud solutions offer hospitality businesses the best of both worlds—control over communications data with the flexibility to use cloud-based, on-premises, or mixed deployments. This approach enhances security, reliability, and operational efficiency while reducing costly hardware investments and freeing up valuable hotel space. New properties and established hotel chains alike are exploring hybrid cloud to simplify operations, reduce staffing needs, and elevate guest service.

2. Agent AI Service Automation – AI-powered agents are revolutionizing guest interactions by providing instant, personalized responses and automating routine tasks. Multilingual AI agents break down language barriers, improving communication with global guests. As AI technology evolves, guests increasingly expect prompt service—whether it’s room service requests or housekeeping—and AI helps staff focus on higher-value work.

3. Smart Guest Experiences – Guests want seamless control over their stay from their own devices. Integrated mobile apps that handle everything from check-in and room access to loyalty programs and event itineraries are becoming standard. Reliable, property-wide Wi-Fi is critical to support these connected experiences, empowering guests to engage with hotel services and staff effortlessly.

4. Touchless, Integrated Electronics – Hotel rooms are becoming smart environments that anticipate guest needs. Digital door keys, motion-sensor lighting, and voice-activated appliances create a futuristic, hygienic experience that also streamlines operations. Touchless technology reduces contamination risks and speeds up room turnover, while providing staff with better operational visibility.

5. Wireless Mobile Devices for Staff – SIP-DECT technology is gaining traction as a secure, cost-effective way to keep hotel staff connected across large properties. Housekeeping, valets, concierges, and event managers benefit from reliable mobile communication with high voice quality, enhancing coordination and response times.

6. Virtual Reality Tours and Experiences – VR is an emerging tool that allows guests to explore hotel amenities and local attractions virtually before booking or arrival. This immersive preview builds confidence and excitement, helping guests feel at home and oriented from day one.

7. Technology Lounges and Bleisure Travel – The rise of “bleisure” travelers—those blending business and leisure—calls for reimagined hotel business centers. Stylish, tech-enabled workspaces with secure Wi-Fi cater to digital nomads and remote workers who seek comfort and productivity on the road. Hotels that invest in these amenities attract a lucrative, growing market segment.

8. Self-Service Meeting Spaces – Modern meeting rooms require advanced conference technology for hybrid events, enabling seamless participation for both in-person and remote attendees. User-friendly, plug-and-play setups save time and frustration, making hotels attractive venues for business events of all sizes.

9. Sustainable Green Technology – Sustainability influences booking decisions more than ever. Hotels implementing eco-friendly technologies—like energy-saving automation, EV charging stations, and paperless operations—appeal to the 75% of travelers prioritizing sustainable travel. Green tech not only attracts eco-conscious guests but also reduces operational costs and environmental impact.

10. Predictive Analytics and Machine Learning – Data-driven insights allow hotels to personalize guest experiences at scale. Machine learning identifies patterns and preferences, enabling tailored services such as customized room settings and personalized greetings. These small touches create memorable stays that foster guest loyalty.

The future of hospitality hinges on efficient communications and personalized guest interactions. From hybrid cloud systems to AI automation and sustainable innovations, these technologies offer powerful opportunities to elevate your property’s appeal and operational excellence.

Don’t fall behind. Now is the time to act and invest in the technology that will define the next generation of hospitality.

Contact us today at (703) 321-3030 or GetHelp@tcicomm.com

 

What to Look for in a Secure Senior Living Community or Hotel UC Solution

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Caregiving, Hospitality and Security go hand in hand… Every resident in a Senior Living Community has unique needs, just as the hospitality industry strives to offer personalized experiences to every guest.

No business can afford to lose the confidence of its customers, but lost confidence comes at an even higher cost when families have placed their loved ones in your care – and every hotel guest expects to be as secure as they are in their homes.

Yet the reality is that senior living communities and hospitality providers have a lot to focus on behind the scenes to deliver that level of security.

  • Cybersecurity efforts include preventing data breaches from outside the corporate network (including data stored in the cloud) and protecting residents and guests from man-in-the-middle attacks and other forms of phishing and espionage when using the property’s Wi-Fi network.
  • Then there is the physical security of residents and guests, which can be enhanced through digital keycards and IP-based security cameras.
  • Real-time security during emergencies is another critical consideration, involving everything from real-time text alerts to ensuring that 911 services work in every room or location.
  • Finally, there is the simple right to private communications, from encrypted voice calls to messages immediately erased when a guest checks out of a hotel.

What to Look for in a Senior Living or Hospitality UC Solution

While no single vendor can address all security touchpoints, it’s essential to partner with providers that are vigilant in bringing the latest security technologies and compliance requirements to bear on their solutions.

When you choose unified communications (UC) and voice solutions, whether a single phone or a complete UC platform, you should be assured that those solutions meet the most stringent security standards for your industry:

  • The best solutions meet the compliance requirements for both Kari’s Law, which mandates that every multi-line telephone system (MLTS) can easily make 911 calls from any phone, and the Ray Baum Act, which ensures that location information such as room number is passed on to emergency dispatchers during a 911 call.
  • During emergencies, a mass notification messaging solution supporting real-time alerts via multiple possible outlets (desktop messaging, email, text, billboard signage, paging, voice-activated loudspeakers, mobile or SIP-DECT) keeps residents, guests, and staff safe and informed.
  • Details matter… Most cyberattacks and data breaches are the results of little things that were overlooked, from outdated software to setting up weak security passwords.

Residents and guests deserve great accommodations and excellent service. If they don’t feel safe, they won’t be comfortable, and they may not return.

Learn how Mitel solutions can provide your residents, guests, and staff with a comfortable, secure communications experience. Contact TCI at (703) 321-3030 or GetHelp@tcicomm.com.
 

Big Features for Your Small Business – Mitel adds SMB Controller for On-Prem, Big Business Capabilities

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We recognize that one size does NOT fit all!

That’s why TCI is excited to announce that Mitel has rolled out their new SMB Controller – it provides a full communications solution for small businesses with customized messaging, collaboration and contact center capabilities.

The MiVoice SMB controller is flexible to fit your organization, providing a full range of deployment and financing options. It’s ideal for the smaller customer or branch office that wants Enterprise-level features in a small business package for up to 150 users.

Advanced Enterprise-Level Communication Features

With MiVoice Business, you and your employees get embedded mobility to deliver greater freedom to communicate from wherever business takes you. It offers Unified Communications and collaboration with voice mail, unified messaging, and automated attendants. And it delivers excellent customer service with a fully integrated contact center solution.

Integrated Collaboration, Conferencing, and Customer Experience Solution

It’s easier to do business when your messaging, collaboration, and contact center capabilities are all part of an integrated communications solution like MiVoice Business.

With MiCollab and MiTeam Meetings, you get enterprise collaboration software and real-time video conferencing for locations across time zones and geographies that securely and swiftly power communications. And you can also integrate MiContact Center Business, to support a few call center agents or a thousand omnichannel agents.

Deployment Flexibility

You can deploy MiVoice Business on-premises, in a public cloud, or in a private cloud environment. You can also license the platform with either a traditional upfront CapEx purchase or with an OpEx subscription.

Large, small, or in between, MiVoice Business is designed to fit the unique needs of any size organization at each stage of growth.

Full Range of IP Desktop Devices and Accessories

When you’re on MiVoice Business, you can take advantage of a full range of IP desktop devices, accessories, and meeting room solutions that deliver advanced applications when and where you need them.

Why MiVoice Business?

  • Deep call control, collaboration, meetings with MiVoice Business and MiCollab
  • Advanced enterprise-level features comparable to those you have enjoyed with your current Mitel communications platform
  • Deployment flexibility: On-site, private cloud, public cloud (AWS /Azure)
  • In-office, hybrid or work-from-home options
  • Broad portfolio of IP phones, market-leading wireless SIP-DECT devices, and accessories for growth
  • OpEx option via monthly subscription
  • Smooth transition from your current Mitel communications platform to MiVoice Business

Let’s talk about an affordable way to provide enterprise-level tools for your small or mid-sized organization. Contact us today: (703) 321-3030 or GetHelp@tcicomm.com.