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What to Look for in a Secure Senior Living Community or Hotel UC Solution

Caregiving, Hospitality and Security go hand in hand… Every resident in a Senior Living Community has unique needs, just as the hospitality industry strives to offer personalized experiences to every guest.

No business can afford to lose the confidence of its customers, but lost confidence comes at an even higher cost when families have placed their loved ones in your care – and every hotel guest expects to be as secure as they are in their homes.

Yet the reality is that senior living communities and hospitality providers have a lot to focus on behind the scenes to deliver that level of security.

  • Cybersecurity efforts include preventing data breaches from outside the corporate network (including data stored in the cloud) and protecting residents and guests from man-in-the-middle attacks and other forms of phishing and espionage when using the property’s Wi-Fi network.
  • Then there is the physical security of residents and guests, which can be enhanced through digital keycards and IP-based security cameras.
  • Real-time security during emergencies is another critical consideration, involving everything from real-time text alerts to ensuring that 911 services work in every room or location.
  • Finally, there is the simple right to private communications, from encrypted voice calls to messages immediately erased when a guest checks out of a hotel.

What to Look for in a Senior Living or Hospitality UC Solution

While no single vendor can address all security touchpoints, it’s essential to partner with providers that are vigilant in bringing the latest security technologies and compliance requirements to bear on their solutions.

When you choose unified communications (UC) and voice solutions, whether a single phone or a complete UC platform, you should be assured that those solutions meet the most stringent security standards for your industry:

  • The best solutions meet the compliance requirements for both Kari’s Law, which mandates that every multi-line telephone system (MLTS) can easily make 911 calls from any phone, and the Ray Baum Act, which ensures that location information such as room number is passed on to emergency dispatchers during a 911 call.
  • During emergencies, a mass notification messaging solution supporting real-time alerts via multiple possible outlets (desktop messaging, email, text, billboard signage, paging, voice-activated loudspeakers, mobile or SIP-DECT) keeps residents, guests, and staff safe and informed.
  • Details matter… Most cyberattacks and data breaches are the results of little things that were overlooked, from outdated software to setting up weak security passwords.

Residents and guests deserve great accommodations and excellent service. If they don’t feel safe, they won’t be comfortable, and they may not return.

Learn how Mitel solutions can provide your residents, guests, and staff with a comfortable, secure communications experience. Contact TCI at (703) 321-3030 or GetHelp@tcicomm.com.
 

Big Features for Your Small Business – Mitel adds SMB Controller for On-Prem, Big Business Capabilities

We recognize that one size does NOT fit all!

That’s why TCI is excited to announce that Mitel has rolled out their new SMB Controller – it provides a full communications solution for small businesses with customized messaging, collaboration and contact center capabilities.

The MiVoice SMB controller is flexible to fit your organization, providing a full range of deployment and financing options. It’s ideal for the smaller customer or branch office that wants Enterprise-level features in a small business package for up to 150 users.

Advanced Enterprise-Level Communication Features

With MiVoice Business, you and your employees get embedded mobility to deliver greater freedom to communicate from wherever business takes you. It offers Unified Communications and collaboration with voice mail, unified messaging, and automated attendants. And it delivers excellent customer service with a fully integrated contact center solution.

Integrated Collaboration, Conferencing, and Customer Experience Solution

It’s easier to do business when your messaging, collaboration, and contact center capabilities are all part of an integrated communications solution like MiVoice Business.

With MiCollab and MiTeam Meetings, you get enterprise collaboration software and real-time video conferencing for locations across time zones and geographies that securely and swiftly power communications. And you can also integrate MiContact Center Business, to support a few call center agents or a thousand omnichannel agents.

Deployment Flexibility

You can deploy MiVoice Business on-premises, in a public cloud, or in a private cloud environment. You can also license the platform with either a traditional upfront CapEx purchase or with an OpEx subscription.

Large, small, or in between, MiVoice Business is designed to fit the unique needs of any size organization at each stage of growth.

Full Range of IP Desktop Devices and Accessories

When you’re on MiVoice Business, you can take advantage of a full range of IP desktop devices, accessories, and meeting room solutions that deliver advanced applications when and where you need them.

Why MiVoice Business?

  • Deep call control, collaboration, meetings with MiVoice Business and MiCollab
  • Advanced enterprise-level features comparable to those you have enjoyed with your current Mitel communications platform
  • Deployment flexibility: On-site, private cloud, public cloud (AWS /Azure)
  • In-office, hybrid or work-from-home options
  • Broad portfolio of IP phones, market-leading wireless SIP-DECT devices, and accessories for growth
  • OpEx option via monthly subscription
  • Smooth transition from your current Mitel communications platform to MiVoice Business

Let’s talk about an affordable way to provide enterprise-level tools for your small or mid-sized organization. Contact us today: (703) 321-3030 or GetHelp@tcicomm.com.