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Get the Word Out When Seconds Count… Crisis Communication Tools for DC-Area Organizations

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In today’s unpredictable world, rapid crisis response and reliable mass notification are business essentials.

Whether facing a security threat, extreme weather, or urgent operational disruptions, organizations throughout the DC region must be able to instantly connect with staff, partners, and stakeholders to ensure everyone’s safety and informed action. The need for seamless, large-scale communication solutions is more critical than ever.

Why Instantaneous Mass Notification Matters

Seconds count when a crisis strikes. Delays or fragmented communication can result in confusion or even put lives at risk. Modern businesses, government agencies, and non-profits require emergency notification technology that is…

  • Fast – Delivers urgent messages within seconds to all designated recipients.
  • Coordinated – Reaches everyone, whether on-site or remote, through desktop, mobile, paging, SMS, or email.
  • Flexible – Adapts to a variety of crisis scenarios, regulatory requirements, and organizational structures.

Mitel Revolution – A Complete Solution for Crisis Communications

Built for the demands of today’s mobile-centric workplaces, Mitel Revolution leverages robust, scalable architecture to ensure your organization can…

  • Send Alerts Across All Devices – From desktop phones, laptops, and smartphones, notifications reach everyone, everywhere.
  • Empower Mobile Teams – Manage mass notifications or localized alerts with a smartphone app – ideal for distributed workforces and field service teams.
  • Ensure Reliability and Compliance – Mitel’s solution supports fault tolerance, local survivability, and meets compliance standards such as Kari’s Law and RAY BAUM’s Act.
  • Monitor and Report in Real Time – Leaders gain instant insight into message delivery, system health, and reporting tools for fast corrective action.
  • Scale and Customize Easily – Whether your organization is a large enterprise or a smaller nonprofit, TCI can size Mitel Revolution for your unique needs, with options for on-premises, cloud, or hybrid deployment.

Local, Turnkey Support

Deploying advanced communication technology doesn’t have to be complex. TCI specializes in designing, building, and supporting emergency notification platforms across all industries in the DC area. Our team of experts ensures seamless integration with existing infrastructure, personalized configuration, and ongoing local support.

Don’t leave crisis communications to chance. Partner with TCI to future-proof your organization’s safety, regulatory compliance, and peace of mind, so you can focus on what matters most – your people and your mission.

Let’s talk about crisis communications. Contact TCI today at (703) 321-3030 or GetHelp@tcicomm.com.

 

Managing Field Service Techs? Learn How TCI’s Collaboration Solutions & Tools Improve Field Operations

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With embedded communications technology, you can eliminate delays, manage operations more efficiently, and generate improved customer satisfaction and greater profitability for your business.

  • Have you looked at your field service applications lately?
  • Are your field techs getting tired of jumping back and forth between mobile apps, dialers, text windows, video players, and more to get their job done?

There’s a more efficient way to stay connected and run communications seamlessly with TCI’s Mitel-powered solutions.

Field service companies juggle a lot of moving parts – including scheduled and emergency customer calls, tracking technician status and availability, and being able to resolve a customer’s problem on the first visit.

When it comes to running a smooth and efficient field services operation, a unified communications solution with built-in collaboration tools is the only way to keep a mobile and disparate team connected, informed, and prepared.

Here’s how UC tools get the job done…

  • A mobile app for truck fleets with turn-by-turn directions keeps technicians connected, on schedule, and productive. It provides access to everything they need to complete a call without having to navigate between systems. Service calls are shorter, reducing the overall cost per call.
  • SMS notifications keep the customer up to date on the technician’s estimated arrival time, along with their name and job number.
  • CRM integration provides technicians with access to customer information, including the last service date, equipment on site, the current problem, and even possible solutions. A qualified technician arrives at the customer site with the right parts on the truck.
  • Video conferencing enables real-time communications between technicians and subject matter experts. Techs receive assistance in the field if questions arise about how to resolve a difficult issue.
  • Automatic rescheduling empowers customers and gives your service reps more time to spend on complicated issues.
  • All data for a service call is stored within the system, including video communications and the customer’s signature, so the job can be closed out at the time of service.

Field services companies that implement these collaboration tools not only see greater workflow efficiencies, they generate more revenue and improve their bottom lines.

Ready to transform your field services operation? TCI can help… Contact us today at (703) 321-3030 or GetHelp@tcicomm.com.