Elevate Customer Experience (CX) on Your Terms

Your customers’ expectations are rising fast, and your contact centers must respond with flexible tools that adapt as needs change. Mitel CX delivers an all-in-one, AI-assisted platform that lets your organization design customer interactions across voice, video, chat, SMS, email, and social media while maintaining tight control over reliability, security, and data.

• Support omnichannel interactions in a single platform.
• Switch seamlessly between self-service and live agent engagement.
• Maintain hybrid, highly reliable operations suited to regulated environments.

Harness GenAI to Automate and Assist

Mitel CX uses generative AI to automate routine customer inquiries and supercharge agent productivity. Virtual agents can handle the vast majority of common questions with accurate, human-like responses, freeing agents to focus on higher-value issues.

• GenAI virtual agents automate repetitive interactions and boost self-service.
• AI-enhanced live chat provides real-time prompts, next step guidance, and suggested responses.
• AI tools assist with transcription, language translation, and sentiment analysis for deeper insight.

Why DC-Area Organizations Need TCI

Now is the ideal time to partner with TCI to future-proof organizational communications and elevate the customer experience with Mitel’s groundbreaking analytics and AI-powered CX platform. TCI is the oldest and leading Mitel dealer in the Washington DC area, supporting thousands of businesses, associations, and government agencies across DC, Maryland, and Virginia with integrated telecom and IT expertise.

• Four Decades of experience designing and supporting advanced communications and contact centers.
• Deep certification on Mitel solutions and broader IT/network technologies.
• Local, customer-first team that understands DC-region operational and compliance demands.

Partner with TCI Today

Ready to design a contact center on your terms and deliver the modern experiences your customers expect? Contact us at (703) 321-3030 or email info@tcicomm.com