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Work Arrangements for Reopening… Supporting Hybrid Workers at-Home and in-Office with UC

COVID-19 has become a global orientation session for remote working and opened the eyes of many to the productivity advantages of working from home.

As some employees start returning to the office while others remain at home – some permanently – it’s time to consider the best technology solutions for supporting this new hybrid work arrangement.

Unified Communications (UC) delivered from the Cloud offers a straightforward way to bridge your home and office workers. The cloud makes it easier to access company resources, like documents and spreadsheets, as well as meet and collaborate using built-in audio and video conferencing and messaging tools.

Mitel CMO David Silke sits down with Zeus Kerravala, founder and principal analyst of ZK Research, to explore the technologies and practices that will support the emerging hybrid work environments many businesses will adopt…

Watch the 27-minute Video

When it comes to customizing technology for your business or non-profit, we can map out the best mix of cloud, on-premises and hybrid deployments to connect your workforce at the office, in the field and at home.

Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

It’s a New Decade… How to Leverage Smart Workspace & UC Technology in Your Business

Today, the term “workspace” no longer refers to employees sitting at their desks in cubicles, pecking away at their keyboards from 9 to 5. Workspaces have evolved, and today’s “smart” version allows employees to get their work done from any location, at anytime, using any device.

Millennials now make up more than half of the workforce. That number is expected to hit 75% by 2025. This generation is tech-savvy, demands flexibility and thrives on collaboration. Organizations that let workers choose their own style of work increase retention rates by more than 10%. This means businesses that want to attract and retain top talent have to embrace smart workspaces.

TCI’s unified communications systems enable smart workspaces for your employees and provide a suite of collaboration tools that offer…

  • A single application for voice, video, messaging, audio conferencing and more so employees can easily switch between channels on the fly.
  • A consistent experience across devices.
  • Mobile-first design that supports both iOS and Android.
  • Audio conferencing and web sharing to promote collaboration.
  • Single number reach, making employees accessible on any device.
  • Individual and group chat to keep the lines of communication open.
  • File and screen sharing, which make it easy to keep team members up-to-date on projects.
  • Secure remote access so employees can work from anywhere without having to worry about confidential company information.
  • Multi-region and multi-language support to provide employees around the world with access to the same unified experience.

By keeping your employees connected on-the-go, you’ll also break down silos between departments and locations. In other words, smart workspaces are just as good for the bottom line as they are for employee satisfaction and retention.

Interested in details about smart workspaces and how they can help your team and business excel? Contact us today at (703) 321-3030 or info@tcicomm.com.

 

 

Managing Multiple Sites? Hundreds of Phones? How Cloud Voice Enables Corporate Communications

Designed to support small businesses to large enterprises that require customized UC and Collaboration, TCI’s Cloud Voice solution delivers the highest levels of performance, reliability and security through its global, mobile-ready cloud platform.

TCI’s team of certified network engineers will design and deploy a voice solution that keeps your business operating at peak performance – no matter how many locations you may have.

Ideal for Multi-Office Environments

Managing Cloud Voice locations and users is easy. Your local administrators can add and move users from an intuitive, centralized online portal. You can extend feature and call flow control to users or manage their access.

Your users will appreciate having the same communications experience anywhere, anytime, and on any device. Applications and information can be accessed seamlessly from any location because they are delivered from the cloud. Advanced security protection ensures that sensitive data remains safe.

Collaborate Smarter

Users can bring Outlook, Notes, Google, Lync/Skype and other applications into the conversation for true unified communications. TCI also offers robust productivity-enhancing features, including presence-based awareness, instant video communication, visual voicemail, attendant console, and much more.

Maximum Flexibility & Scale

Regardless of company size, you get all the flexibility you need to create your own communications environment without the complexity of managing it yourself. Cloud Voice can easily be scaled up or down instantly, allowing your business to grow and add features at your own pace.

If your legacy phone system is holding back your business, let’s talk about Cloud Voice Service. Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

Growing Your Business? Ease Your Onboarding Headaches with UC & Mobile Applications

Onboarding new employees can be a major headache, especially when you’re hiring at a brisk pace. If the process doesn’t go well, your new employees can take longer to reach their full potential. If they get frustrated, they might even quit.

The key to successful onboarding is making it possible for new employees to ramp up quickly. For that to happen, you need to equip them with robust, intuitive tools and capabilities…

  • Unified Communications – With real-time presence technology, new hires can instantly see which colleagues are available for a call. Immediate, real-time collaboration with group calling and chat allows new hires to get their questions answered in real-time.
  • Mobile communications app – Built on top of UC, new hires can have at their fingertips everything necessary to meet the customer’s needs and the ability to see all their work colleagues on a single screen within the app. Because the app is intuitive, they can quickly master its features with little effort, thereby becoming instantly productive.
  • Platform Integration – Seamless integration with iOS and Android mobile devices keeps employees connected. The ability to answer calls from multiple incoming lines, including your company’s 800 number, means new hires can answer from any location, keeping them accessible wherever they are working.
  • Single User Interface – The Mitel UI has been meticulously designed to offer a single look, feel and operation across ALL hardware and software deployments… Once you learn one, you can use them all.

Need relief from onboarding headaches? TCI solutions boost confidence and job satisfaction. Contact us today: (703) 321-3030 or info@tcicomm.com.