If excellent customer service is your goal, Mitel has stepped up with the solution you need… their new Voice Assist solution.
Voice Assist is like having a virtual receptionist to help answer basic customer questions, route calls, and deliver personal service without tying up an employee on your team. Voice Assist is a simple application that’s added to your Mitel communication server solution.
If you’re spending too much time helping to route calls to the right person and answering simple questions, Voice Assist can help. If your customers are spending too much time navigating your voice system to find the right person, Voice Assist can help them, too.
Designed for organizations that don’t require a contact center solution, but still need to deliver a professional call experience.
Voice Assist features powerful text-to-speech and speech recognition capabilities for a natural, conversational experience – customers can choose the language and voice they want to hear. Instead of a busy signal or a generic voicemail message, your customers immediately get the assistance they need, and you get the help you need to focus on your primary job while ensuring your customers feel heard and served.
Requires no coding or advanced programming knowledge and is a free add-on for users with a Mitel Software Assurance license.
Although built to be simple and easy to deploy in the cloud, Mitel didn’t leave out sophisticated features like text-to-speech and speech recognition, multilingual support, and full integration with Google Places. That last feature is great for small businesses that use Google Places to advertise their business. It now means that your intelligent auto attendant and Google Places can be linked and synched for a better customer experience.
The Low-code, No-code Future
The communications applications of tomorrow won’t have complex interfaces that require heavy coding skills. They’ll be graphically based, intuitive to use, and require no or minimal coding for customization. This is the direction that system designers are moving in, and Voice Assist is Mitel’s first product to fully leverage this low-code, no-code design.
This means more freedom for small businesses to quickly build the digital customer front door they want. Creating call routes, voice menus, and pre-recorded messages can be easily accomplished through prebuilt templates and a drag-and-drop interface. If your organization is spread out across different geographic regions, Voice Assist’s user interface can be customized to support local languages with the click of a button.
Voice Assist is another example of more value for your money. If you’re not a TCI customer today, now is the perfect time to look at our innovative solutions for your business.
Learn about Mitel Voice Assist and how you can deliver a professional call experience for your customers. Contact TCI today: (703) 321-3030 or GetHelp@tcicomm.com.