Turn Everyday Interactions into Intelligence

Contact centers and service teams across the DC region handle thousands of calls, chats, and meetings every day – yet most organizations review only a small fraction of this data manually, often 2 or 3 percent. This leaves valuable insights about customer experience, performance, and compliance locked away in recordings.

Mitel Interaction Recording (MIR) Insights AI changes that by automatically analyzing 100% of recorded communications to uncover patterns, risks, and opportunities you can act on.

What MIR Insights AI Delivers

MIR Insights AI uses advanced analytics and generative AI to turn raw conversations into actionable intelligence for leaders and frontline teams. It is designed for organizations that need to elevate customer experience while tightening compliance and quality management.

Key capabilities include:

• AI-based analysis of all recorded calls, meetings, and chats – not just a small sample.
• Script adherence and sentiment detection to flag at-risk customers and negative experiences early.
• Automatic categorization of interactions (regulated vs. non-regulated, sensitive data, PCI-DSS content) to support compliance.
• Automated summaries and action items that help agents and supervisors respond faster and more consistently.
• Visual dashboards and reports that give leadership a clear view of quality, trends, and risk across the organization.

Built for Compliance, Security, and Scale

For regulated industries in the DC area – financial services, public sector, healthcare, and more – MIR Insights AI offers tools to reduce risk and protect reputation. The solution helps ensure required disclosures are delivered, sensitive information is flagged, and potential compliance issues are detected early.

Data is hosted securely in Microsoft Azure, with regional data sovereignty and protections that prevent communication data from being used to train public AI models. All processing stays within the Azure environment, supporting strict security and regulatory requirements.

Why Work with TCI

To unlock the full value of MIR Insights AI, organizations need a partner that understands both the technology and the local business landscape. TCI, a trusted regional leader, serves as a strategic partner for deploying Mitel’s latest AI-powered analytics across the DC, Maryland, and Virginia markets.

By working with TCI, decision makers benefit from:

• Deep Mitel and AI expertise focused on measurable business outcomes.
• Faster implementation and configuration tailored to your contact center and compliance needs.
• Local, client-centered support and ongoing guidance as your analytics strategy matures.

Now is an ideal time to modernize communication analytics, reduce manual review, and gain real-time visibility into customer and employee interactions – before competitors do.

Ready to put your organization’s communication data to work?

Partner with TCI today to implement MIR Insights AI and transform how your teams serve customers, manage risk, and make decisions.

Call TCI today at (703) 321-3030 or email info@tcicomm.com