Entries by Marketing

Emergency & Crisis Management… Keeping Your Employees Safe, Informed and Connected

Disruptive events – man-made or natural – unfold quickly, so fast response time is essential for safeguarding people and property. Regardless of the type of disruption, fast response is facilitated by a robust mass notification solution that allows you to communicate with all your employees at once wherever their location. For example, employees may have […]

Recapping Mitel’s Recent Road Show on Digital Transformation & Contact Center Innovations

The emergence of the Digital Economy has led companies to transform their call centers into omni-channel customer experience centers. Increasingly, companies are finding that they need optimization solutions like Workforce Management, Interaction Recording, Quality Management and Speech Analytics to successfully operate an omni-channel customer experience center. They’re also looking at AI-powered Agent Assist technology to […]

Upgrade Your Old Mitel Phone System with the Latest Cloud Capabilities… TCI Can Make it Happen!

Whenever considering new technology, there is always concern about how previous investments will be impacted. Do you abandon infrastructure prematurely and break the IT budget, or do you stick with the old technology – and its limitations – as a cost-saving measure? Fortunately, the cloud removes this “rock-and-a-hard-place” conundrum from your decision making. The cloud […]

Money on the Line… How TCI Experts Uncover Phone Bill Cost Reductions & Improve Communications

As business phone lines have transformed from old fashioned ‘Plain Old Telephone Service’ to ‘Voice over IP,’ you should know how many connections/talk-paths you need to support the voice traffic in and out of your business and between your locations. Too many connections and too much capacity and you are wasting money… Not enough, and […]

Chatbots Are helping Small & Mid-Sized Firms Compete With Big Businesses

Small and midsize businesses are regularly challenged to compete with enterprises that have deeper pockets, larger contact centers and more options to serve their customers. By embracing chatbots, smaller firms can improve their Customer Experience and compete head-on with larger companies. Here’s how… Basic question-and-answer functions. When customers start an online webchat they can get […]

Wi-Fi as a Service… TCI Makes High-Speed Office Mobility Easy

TCI simplifies your life by helping you avoid the complexity of buying and managing your own Wi-Fi infrastructure. Rather than paying a big upfront capital expense, our Wi-Fi as a Service covers everything you need for an affordable monthly subscription… Wireless Site Surveys and Heat Mapping Access Point Cabling Wireless Security Coverage, Signal Strength, Channel […]

Using Contact Center Metrics to Boost Customer Experience in the Real World

No surprise… Your customers want personalized service and consistent answers when they speak with multiple reps in your business. Further, they don’t want to wait on hold or repeat themselves when transferred. Here’s how three organizations are leveraging the Cloud today to benefit their customers… A Medical Supply Company, which serves its market with 45 […]

Future-Proof Your Data Network with SD-WAN to Lower Costs and Add Flexibility… We’re Ready to Manage Your Deployment or Support “as a Service”

Software-Defined Wide Area Network (SD-WAN) technology allows you to do more with your network. Paired with high speed connections and Wireless backups, SD-WAN can help overcome the bandwidth, scalability, complexity and cost concerns common with legacy network services. The WAN struggle is real Branch sites have never demanded as much bandwidth as they do today […]