There are plenty of companies that manage lots of customer interactions that could benefit from today’s contact center solutions, yet they’re not looped in on what’s available today. If you’re one of them, your business could be missing out. What’s the Difference between a Contact Center and Your Organization? A call or contact center is […]
One of the most startling statistics to emerge from the pandemic had nothing to do with communicable illnesses but rather with communications between businesses. In 2020, from March to June, the use of Microsoft Teams grew by 894%. And, between 2021 and 2022, the number of Teams users rose from 145 million to 270 million. […]
TCI’s cutting-edge Disaster Recovery solutions are tailored to help protect your entire IT environment – from data and applications to office computers, mobile devices, networks, and phone systems. Will your business continue to operate when disaster strikes? Here are just some of the ways TCI’s comprehensive approach helps you safeguard what counts: Determine appropriate risk […]
As a local technology leader, TCI is committed to delivering the best HIPAA-compliant healthcare communications tools for your facility. The entire healthcare industry underwent a rapid digital transformation due to the pandemic and continues to evolve as the world changes. Telehealth, remote treatments, and virtual patient services have grown in popularity, enabling patients to receive […]
Empower your people to serve your customers better For a single, low monthly price, you can upgrade old phones to advanced mobile-enabled desktop phones and use Mitel’s award-winning capabilities to dramatically improve your Customer Experience. Cloud communications isn’t an all-or-nothing endeavor There are several deployment models to choose from depending on your business’s unique situation, […]
In the DC region’s highly competitive financial services industry, banks must ensure customers enjoy an easy and efficient experience at each journey stage. There’s simply too much risk that poor experiences will tarnish the bank’s reputation, turn away customers, and harm the bottom line. Today’s communications solutions and technologies empower banks to break down unnecessary […]
The bad guys will not stop… Cybersecurity challenges are never-ending. This is a big concern in virtually every industry, especially those where most interactions have gone digital to meet customer preferences for self-serve and engagement through the channels they prefer – at the time they want. While this is convenient for customers, it has created […]
What technology and skill sets can you invest in today that can help your employees successfully meet the challenges of the future? Follow these five steps to engage your employees and ensure your business is ready for whatever comes next. 1. Practice Curiosity You and other decision-makers at your company have probably spent a lot […]
As we look toward the new year, small business owners have a lot to consider… After navigating a global pandemic and high inflation, small business owners know they need to be ready for the next unexpected business disruption. Customer expectations have reached an all-time high, and delivering an optimal customer experience has become more critical […]
Many companies sell communication solutions but lack the product expertise and experience to recommend the right product or migration strategy for your business. They’re simply focused on making sales. A true technology partner is focused on developing a long-term relationship with your business. It acts as a trusted advisor — actively engaged in your mission, […]
TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.