Leverage Virtual Assistants & IoT to Make it Easier to Stay Connected with Your Customers

/0 Comments/in /by

Customers are conversing with businesses in new ways, thanks to the Internet of Things (IoT). For many consumers, virtual assistants, chatbots and messaging apps are quickly becoming their preferred methods of communication.

CNBC reports that half of consumers will own a smart speaker by the end of the year, and among the top three uses for it will be shopping and ordering items.

Every business should take notice. According to Gartner, more than half of enterprises have already invested in virtual assistant technology, and 25% of customer service centers intend to integrate virtual assistants or chatbots across channels by 2020.

IoT enables businesses to place a greater emphasis on conversation to improve customer engagement. Gartner points out that companies already benefit from using virtual assistants across channels – ranging from a 70% reduction in call, chat and/or email inquiries to a 33% savings per voice interaction.

As these AI-driven services evolve, there’s an enormous upside to use them to create a more intimate connection with customers. Some businesses already leverage location and other profile information to make personalized recommendations.

For these applications to work effectively, businesses need to put the right communications technology in place. Unified Communications provides universal access to applications and data, which removes the typical barriers to successful implementation of AI and IoT technologies.

The time is right to start experimenting with these technologies and to start studying use cases with the idea of improving your operations. The Digital Transformation experts at TCI understand how IoT and artificial intelligence enhance customer interactions.

Ready to open more doors to converse with your customers? Contact us today: (703) 321-3030 or info@tcicomm.com.

TCI Performance Analytics Makes Network & System Management Faster and Easier

/0 Comments/in /by

The performance of your business communications system and network is important to the success of any organization. Poor service quality will put a strain on your busy IT team as they jump back and forth from strategic projects to find and fix problems.

With Performance Analytics from TCI, the source of problems is easily identified regardless of where they may be on the network – an improperly configured router, for example, or a malfunctioning switch.

Here are just a few of the proactive capabilities from TCI that will improve how your networks and systems are managed:

  • Status Dashboard – Well designed, online dashboards make it easy to identify the most critical issues.
  • Alarms & Alerts – Real-time alerts provide timely, actionable data on network issues, so problems can be resolved more quickly.
  • Alarm Analytics – In a sea of data, alarm analytics ensure that adverse events are prioritized so that the most critical are presented first.
  • Detailed Reporting – Reports demonstrate network and device performance, improving capacity planning and trend identification.
  • Performance Monitoring – The status of Voice quality is continually monitored, as well as the performance of Systems, Applications and Networks.
  • Secure Remote Access & Single Sign-On – Network devices can be accessed anywhere in the world, for more efficient troubleshooting and maintenance.

Ready to optimize your IT team? With TCI Performance Analytics keeping watch, consistently high service quality and less downtime results in satisfied users and an improved Customer Experience.

Learn how TCI’s Performance Analytics service can enable faster problem resolution and improve the reliability of your network. Contact us today: (703) 321-3030 or info@tcicomm.com.

Cut Your Networking & Telecom Costs and Optimize Your Services

/0 Comments/in /by

Wondering if you’re getting the best pricing, service, and solutions? Need faster broadband, voice or data? A more reliable connection to your data center? Want great customer service when you need it?  The time and effort it takes to identify and compare the offerings and deals of service providers can be a daunting experience for even the biggest firms.

There’s a better way…

We recognize that networks and phone systems are essential to your daily operations. Now you can get all the communications support you need from your single-source technology partner – TCI. We find the best solutions for you and manage everything, acting as your advocate with the service providers every step of the way.

You call us. We do the rest.

Our team of carrier, broadband, and network services experts review your entire IT and Telecom environment – Everywhere we look we can optimize what you have or find you better solutions and better pricing.

You pay nothing extra for our expert advice and coordination, plus you get TCI’s outstanding support.

Get started today! Contact TCI at: (703) 321-3030 or info@tcicomm.com.

Save Money, Add Flexibility with SIP Trunks

/0 Comments/in /by

SIP Trunks have emerged as a very popular replacement for traditional phone lines and data network services by helping businesses reduce their bills, while adding flexibility with new features and advantages…

  • SIP trunks can save up to 60% on your monthly bills.
  • Automatic fail-over capabilities support resiliency and disaster recovery. SIP ensures you’ll never lose a call during a system failure, power outage or Internet disruption.
  • Whether you’re a one office operation or distributed across several locations, SIP is flexible, connecting your business and its remote workers. You can transfer calls between your locations and/or enable advanced call routing features that automatically distribute calls among all your sites.
  • SIP supports local phone numbers for each of your locations coupled with centralized call handling.
  • Consolidated billing simplifies accounting for your multi-location business.
  • SIP supports voice and data, eliminating the need for separate, standalone circuits.
  • Dynamic Line Bursting provides extra call paths to accommodate heavy inbound call activity, eliminating busy signals.
  • You can add/change features and functions to keep up with business needs via a secure, online portal.

SIP makes sense. Let’s talk about better connections and lower monthly costs for your business…
(703) 321-3030 or info@tcicomm.com.

 

Simplifying Operations with Better Technology Starts with a 2019 TCI Planning Session

/0 Comments/in /by

With budget season here and 2019 right around the corner, now is a great time to start evaluating your office technologies and setting strategic goals.

A TCI Technology & Business Review gets you prepared for the new year, whether you’re considering Digital Transformation, IoT, Disaster Recovery, IT Security, Cloud, or Managed Services.

Not familiar with the latest innovations or apps? We’ll get you up to speed so your business can connect more easily and become more productive than ever with the latest tools.

Schedule your 2019 planning session with TCI today. Call (703) 321-3030 or info@tcicomm.com.