Exploring UC as a Service? Questions that Uncover what Your Business Actually Needs

With constant change, how can you be confident you’re making technology investments that will help your business meet the needs of employees and customers today while also supporting future growth? Unified Communications as a Service certainly makes it easier to scale and add new features as needed, but there’s a bit more to the equation that requires consideration.

1. What Technologies Will You Need To Future-Proof Your Organization?

Shared workspaces, single-click access to real-time audio and video conferencing, and a seamless experience across multiple devices are just a few of the features you may need right now. Unified interfaces and omnichannel communication are other popular features.

But what might you need in three, five or 10 years? You may not know the answer, so partner with a provider with a focus on innovation. TCI’s Mitel-powered solutions have a track record of being one step ahead. Mitel has been a global leader in the move to the cloud, and your local TCI experts have been supporting remote work well before it took over the working world.

2. What Type Of Workforce Do You Need To Support?

In-person, remote, hybrid – chances are your business needs to be able to support them all. Flexibility and scalability are the most important characteristics when it comes to meeting the needs of today’s ever-changing workforce.

What are the most important communications tools your staff needs to thrive no matter where they are? Some of the items that may be top of mind are a mobile-first design and a unified experience across devices.

Depending on your business, however, file sharing, archiving projects by subject or a personal dashboard for task tracking may be what your employees really need. Be certain the solution you select gives your employees a wide array of options when it comes to communicating and collaborating with each other. The system should make it easier to get work done, and employees should find it simple to use – from anywhere and on any device.

3. What UC Provider Qualities Matter Most For Success?

Every business will answer this question slightly differently, but you can’t go wrong by starting with your partner’s history and reputation. What do their customers say about them? What kind of success stories can they share?

And while a strong relationship can take time to develop, there’s still nothing wrong with trusting your gut. In your initial meetings, anyone who tries to push a cookie-cutter solution that doesn’t exactly meet your needs is definite cause for concern.

Does the provider have a history of reliability? How focused are they on security? Do they make you feel confident your business will stay connected no matter what challenges may arise?

It’s critical to properly assess your needs before you make any big technology investments. With TCI you can rest easy knowing your long-term success is just as important to us as it is to you. Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Call Recording… Capture & Archive for Improved Compliance & Customer Service

Here are just some of the compliance regulations your organization may need to address:

  • SOX: The Sarbanes-Oxley Act
  • HIPAA: Health Insurance Portability and Accountability Act
  • PCI-DSS: Payment Card Industry Data Security Standard
  • Financial Services Authority
  • FDCPA: Fair Debt Collection Practices Act

For businesses that need to record voice transactions, service calls and other conversations as part of meeting their compliance obligations, there’s a convenient solution… Simply add a call recording capability to your phone system.

Just some of the benefits…

  • Better customer service
  • Timely training
  • Dispute resolution
  • Tracking down information for customers
  • Isolating critical aspects of each conversation

Today’s call recording solutions support single-site workgroups and multiple locations with advanced features. Monitor all calls, or record on demand. Recordings are stored anywhere you choose. You also have access to several useful features…

  • Search and retrieve calls for playback
  • Attach to email, link to CRM records, and more
  • Assign access rights to individuals and groups
  • View the real-time status of users

Learn more about how call recording solutions can help you organize and improve your business communications.
Contact us today at (703) 321-3030 or info@tcicomm.com.

 

The TCI Difference: Custom-Designed Solutions. White-glove Deployments. Outstanding Support.

We are NOT your average Cloud, Hosted Voice or UCaaS Provider

Powered by technology from global leader Mitel, our Hosted “Unified Communications as a Service” solution fills a crucial gap in the DC Region’s fast-moving Cloud Voice market.

Whether you’re a small or large business, we custom design and manage every solution specifically for your unique requirements. Every TCI HOST/UCaaS client is provided a fully-featured, dedicated arrangement that doesn’t share resources with any other customer. Unlike “One Size Fits All” offerings, our solution will not restrict access to features or limit your deployment options.

Flexible Deployment & Acquisition Options

Exploiting the flexibility of IP technology, your virtualized UC platform may be deployed on your premises, in a public or private cloud, or any data center location, including TCI’s. You can Rent, Lease, or Purchase and we offer Fully Managed or Self-Managed support.

We’re Proven & Experienced

  • Providing service and solutions for 40+ years
  • More than 3,000 systems installed – local, nationwide, globally
  • Over 35,000+ lines under service contracts
  • Mitel Certified Voice & Data Technical Engineers
  • 24 x 7 x 365 Live Answer Customer Service

A Seamless, Easy Transition

Unlike other Business VoIP providers, TCI takes care of all the important details for you, from delivering phones to network testing and set-up, feature programming, training, and ongoing support. Ready to simplify and improve your business communications?

Learn more about The TCI Advantage

Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Attention Educators, Government, Non-Profits… Overwhelmed by the Bid Process?
Simplify with our Sourcewell Contract

Your organization needs better technology… now the hard work begins. You face some important decisions:

  • What solution or service are you going to select?
  • How will you evaluate it?
  • How are you going to buy it?

While the bid and procurement process can be complex, time consuming, and overwhelming, your local TCI team helps you tap into Mitel’s national competitively awarded contract with Sourcewell to streamline and simplify purchasing the communication technology solutions your organization needs.

What is Sourcewell and how can the Sourcewell Contract benefit your organization?

Sourcewell – formerly National Joint Powers Alliance – is a service cooperative that provides programs and services to 50,000+ member organizations and agencies.

Sourcewell’s exclusive agreement with Mitel as its telecommunications provider is a multi-year contract allowing the public sector to access better collaboration and communication solutions through contract # 022719-MBS.

Who is eligible?

The contract is available to state, local & tribal government, education agencies including K-12, higher education, public or private, and nonprofits including churches, credit unions, and trade associations.

The advantages of buying through Mitel’s Sourcewell Contract

  • Offers the best value and is competitively bid
  • Streamlines the purchasing process, saving time and money
  • Satisfies the competitive solicitation process
  • Access to volume pricing nationwide

Simplify your procurements and learn more about our Sourcewell co-op purchasing agreement… Contact us today at (703) 321-3030 or info@tcicomm.com.