Hospitality Loyalty Program for SX-200 ICP Customers

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You’ve trusted your property’s communications with Mitel for years…

We know how vital it is for you to provide the best guest experience while making it as efficient and smooth as possible for your staff to run their daily activities.

Whether you have a big hotel in a bustling city square or a series of cottages by a peaceful lake, having the latest communications and collaboration tools is essential to provide a positive guest experience.

Mitel’s new Hospitality Loyalty Program protects your current investment and enables you to benefit from incredible discounts when switching to Mitel’s flagship software platform for hospitality – MiVoice Business Hospitality Suite.

Contact TCI today for the details at (703) 321-3030 or GetHelp@tcicomm.com.


Existing MiVoice Office 250 Customers… Act before June 30th to Arrange a Discounted Path to MiVoice Business

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Following Mitel’s end-of-lifecycle announcements about MiVoice Office 250, this migration program has been rolled out to provide existing Office 250 customers with a smooth transition to MiVoice Business.

Mitel is offering no-charge or discounted MiVoice Business licensing arrangements for MiVoice 250 customers. This program also supports the transfer of the remaining months of MiVoice Office 250 software assurance (SWA) to MiVoice Business SWA.

Mitel has evolved MiVoice Business to cater to the needs of any size organization and provides a full range of deployment and commercial options.

  • Mitel recently introduced a new SMB Controller to address the smaller customer or branch office segment for MiVoice Business, which offers Enterprise-level features in a small business package for up to 150 users. This is the perfect solution for customers previously on MiVoice Office 250.
  • MiVoice Business can be implemented as a one-time CapEx investment or you can choose a monthly subscription offering.
  • MiVoice Business can be deployed on-premises, in your private cloud, or in a public cloud (either AWS or Azure).

Contact us today for help with your buying and migration decisions: (703) 321-3030 or GetHelp@tcicomm.com.


RingCentral MVP & Mitel Features You Need Now

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Successful businesses always look for new ways to grow, including how to enable intelligent and connected experiences for their mobile and hybrid workforces. An up-to-date cloud communication system like RingCentral MVP can help you implement these priorities. Check out these recent innovations…

Top 10 Latest RingCentral Software Updates

1. End-to-End Encryption (E2EE) available for video, is being extended to RingCentral MVP phone and messaging. For 1:1 conversations or groups of up to 50 participants, E2EE ensures that no 3rd party can access your confidential conversations or recordings.

2. Enhancements to the RingCentral Desktop Phone app experience make access to the dial pad and calling even easier. Use the phone app in standalone mode to enable multitasking with other apps on your screen.

3. Zero Touch Provisioning with Mitel phones enables Mitel phones to register with RingCentral MVP service for faster and easier re-deployments.

4. Device as a Service delivers reduced upfront cost and quicker hardware upgrades for RingCentral Rooms hardware and headsets.

5. SMS enhancements provide immediate error alerts for undelivered SMS messages and export and print SMS options to ensure regulatory compliance.

6. New eFax capabilities include new print-to-fax so you can send a fax the same way you send a document to the printer. New scan-to-fax options allow you to scan a document and send it as an eFax.

7. Advance Meeting Insights provide essential information covered in a meeting, including a written summary, keywords, a video highlight reel, and the entire transcript and recording.

8. RingCentral Webinar enhancements include the ability to run polls to engage participants better and get feedback, and now support the ability to start private host/panel debriefs to recap post-meeting.

9. App Gallery ratings and reviews empower users to share information on useful RingCentral integrations and provide third-party developers with valuable feedback on integration enhancement ideas.

10. European Union (EU) data privacy enhancements such that RingCentral MVP customers that sign up in the EU will have all their data remain in the EU infrastructure, securely stored in EU data centers.

RingCentral Migration Enhancements for Mitel Customers

It’s easy to migrate from Mitel to RingCentral MVP with seamless transfers of customer profiles, call flows, and the use of existing Mitel phones. More enhancements to the migration process continue to roll out…

Mitel IP400 Series Phones Certification: IP400 devices completed certification with RingCentral MVP in December 2022, in addition to the Mitel 6800 and 6900 series devices that were already certified.

  • API-enabled Advanced Features for Mitel-certified Devices: The following features will be supported initially on the Mitel 6920, 6930, and 6940 phones, with expansion to other phones in future releases.
  • Unlike local call logs on the phone, server-based call logs utilize a RingCentral server-based logging feature that shares log data from all users’ clients and devices for a combined view of call activity.
  • Server-based Personal Contacts, as opposed to local contacts, utilize a RingCentral server-based feature enabling users to add, edit, delete, and synchronize contacts across multiple devices and clients.
  • Server-based Do Not Disturb (DND) communicates the DND status to other clients and updates the presence status for use with the Monitored Extension feature. As a result, the server-based user setting for DND will reflect busy presence status.
  • Visual voicemail gives users a graphical way to view and manage voicemails. Utilizing a server-based architecture, voicemails are captured, stored, and able to be played on all the users’ devices and clients.

Video: See how RingCentral MVP can empower your people

TCI is always here to support you in the planning and execution of any of your communications technology decisions. Before you make the leap, let’s talk about your migration plans: (703) 321-3030 or GetHelp@tcicomm.com.

 

Managing Remote Workers? How Cloud Voice Helps Your Team Get the Job Done

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With hybrid teams on the rise, cloud voice services help your remote workers make decisions faster and juggle their obligations with ease.

4 Practical Ways Cloud Voice Improves Collaboration

1. Keep the conversation going with desktop and mobile applications. If your employees can’t communicate with you, they aren’t being productive. Cloud services give your team more options. Flexible softphones on laptops, mobile apps on smartphones, and traditional IP desk phones provide a seamless experience across all devices.

2. Mirror in-person meetings with video. In-person meetings are the most effective means of communication. When this isn’t an option, a cloud system with video meeting capabilities enables your distributed teams to be just as productive as if they were sitting in the same room.

3. Turn screen sharing and shared workspaces into virtual productivity powerhouses. Say goodbye to never-ending email threads and stop the search for answers in your inbox. An online collaborative workspace allows teams to exchange ideas about a project or topic using messaging, voice, and video – all integrated into a single interface. Team members can create and assign tasks and share files.

Dashboard
A personal dashboard gives a real-time view of items needing attention, ensuring that projects and discussions are always moving forward.

  • Managers and team members always have their pulse on what’s happening since conversations are mirrored across all devices in real-time.
  • The ability to store and archive data by project, subject, or person keeps you organized and makes it easy to find answers when you need to refresh your memory.
  • Have an urgent question? Ad-hoc audio and video conferencing connect you to the right person instantly.
  • Individual and group chat allows you to keep conversations private or take them to the larger group as needed.

Let’s talk about better collaboration tools for your remote teams. Contact us today: (703) 321-3030 or GetHelp@tcicomm.com.