The TCI Difference – We Are NOT Your Average Cloud, Hosted Voice or UCaaS Provider

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Individually Designed… Flawlessly Engineered… Meticulously Implemented Solutions

Powered by technology from global leader Mitel, our Hosted “Unified Communications as a Service” solution fills a crucial gap in the DC Region’s fast moving Cloud Voice market.

Whether you’re a small or large business, we custom design and manage every solution specifically for your unique requirements.  Every TCI HOST/UCaaS client is provided a fully-featured, dedicated arrangement that doesn’t share resources with any other customer.  Unlike “One Size Fits All” offerings, our solution will not restrict access to features or limit your deployment options.

Flexible Deployment & Acquisition Options

Exploiting the flexibility of IP technology, your virtualized UC platform may be deployed on your premises, in a public or private cloud, or any data center location, including TCI’s.  You can Rent, Lease, or Purchase and we offer Fully Managed or Self-Managed support.

We’re Proven & Experienced 

  • Providing service and solutions for 36+ years
  • More than 3,000 systems installed – local, nationwide, globally
  • Over 35,000+ lines under service contracts
  • Mitel Certified Voice & Data Technical Engineers
  • 24 x 7 x 365 Live Answer Customer Service

A Seamless, Easy Transition

Unlike other Business VoIP providers, TCI takes care of all the important details for you, from delivering phones to network testing and set-up, feature programming, training, and ongoing support.  Ready to simplify and improve your Business Communications?

Learn more about The TCI Advantage

Contact us today at (703) 321-3030 or info@tcicomm.com.

Mitel Mass Notification… Connect with the Right People at the Right Time

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Mitel’s award-winning Mass Notification solution enables faster delivery and acknowledgement of vital information to your customers, employees, and other constituents.

From routine billing notices, order status, and appointment reminders to crisis events such as outages, recalls, and emergency response, Mitel enables you to deliver personalized information in real-time to the right people at the right time.

Mass Notification allows you to text, email or call to get the word out

  • Notify your target audience of events, promotions and limited time offers using their preferred device.
  • Using channel of choice, managers can notify staff of tasks that require immediate action.
  • Notify all your locations regarding notices, product issues, policy changes.
  • Notify people to fill shift; billing notices, appointment reminders, order status.
  • Automated notification for unexpected outages, planned outages and outage restoration.
  • Customer Notifications with welcome messages and appointment reminders.
  • Send Promos, coupons and loyalty programs via customer’s media of choice.
  • Generate real-time reports consisting of auditable record of open, acknowledged and closed issues.

Check out how Texas A&M is using Mass Notification as they discuss how they use the technology to keep its sizable student body, faculty and staff connected – especially when it’s critical.

For more information about Mitel’s intelligent notification solution, contact us today at  (703) 321-3030 or info@tcicomm.com.

 

Mitel Rolls Out CloudLink… Customized App Development for Your Unique Communications and Workflow

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The way we communicate is changing forever. Our connected world is undergoing a digital transformation, creating fundamental shifts in the way we work and live.

With an aggressive strategy focused on innovative application development, Mitel is transforming TCI’s business too, enabling us to refine solutions to meet our customers’ specific industry and business communication needs.

Dubbed Mitel CloudLink…

Mitel’s new approach allows us to break the complex communication workflows within your business into building blocks so apps can be precisely tailored to the unique ways you work and connect.

And, with its application platform open to customers, partners and business app developers, Mitel lets you decide who builds the personalized communications experience your business needs.

The possibilities are endless. 

No matter the industry you’re in – retail, healthcare, education, hospitality, any industry – Mitel’s applications can be specifically optimized to how you operate. With easy-to-use intuitive tools natively integrated into your phone’s operating system, the custom applications streamline and simplify your business communication workflow so you connect faster, easier and better.

TCI shares Mitel’s singular purpose and vision…

To provide seamless communication that transforms businesses. Your business.

Video Overview 

Learn more about Mitel’s CloudLink and the potential it has to transform your business. Contact us today at  (703) 321-3030 or info@tcicomm.com.

Hey, Did You Know TCI Offers Single-Source Broadband, SIP, Access & WAN Services?

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Business communications and carrier services are no longer just a ‘required’ cost of doing business.  In today’s competitive landscape, optimized communications services are a competitive advantage.

As your trusted IT and Telecom services advocate, TCI helps you select, source and implement what you need at the best prices:

  • Broadband Internet Access
  • SIP Trunking
  • Metro Ethernet, MPLS, Dedicated WAN Services
  • Wireless and Mobile Services
  • Local & Long Distance, PRI, POTS 
  • Audio, Video & Web Conferencing

Better Solutions, Pricing and Support

TCI thoroughly reviews your services, invoices, agreements and providers while evaluating your spending to find better deals and uncover savings. We stay current on the service providers and what they offer. To help you avoid service problems, we act as your representative and work with only the most dependable carriers and providers.

At TCI, our top-most concern is you.

  • Save Time – Comparison-shopping can be time consuming. Contacting various providers and working through the quoting process can be overwhelming.  Let TCI do the work for you so you can focus on your core business.
  • Single Point of Contact – We can be your 1-call for both hardware and carrier services.
  • Reduce Costs – We can secure the best pricing when shopping for new or existing services
  • We are Carrier Neutral…  We recommend the best providers and services for your unique requirements.

Contact us today to schedule a complementary Broadband and Carrier Services consultation: ( 703) 321-3030 or info@tcicomm.com.

Moving your IT Services to the Cloud? How the same benefits (and more) apply to Voice

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Digital transformation has become a top initiative for business and IT leaders.  The same compelling reasons you’re exploring (or have already adopted) Cloud Computing also fit Voice. This list of benefits just scratches the surface…

  • Adopt Cloud Voice at your own pace: Support new locations, users, capabilities, or seasonal capacity requirements. A hybrid approach offers seamless integration and migration between on-premises and cloud-delivered services.
  • Choose exactly what you need: Pay for only what you need, when you need it.
  • Provide employees with flexibility to work anytime, anywhere: Work is no longer a place – it’s something you enable. With Cloud VoIP, you can embrace mobility and empower your employees to work anywhere, anytime, on any device – even during business disruptions.
  • Make managing phones and systems easier and more efficient: Voice on a virtualized platform centralizes management.  You can stop patching your employees’ devices on an individual, manual basis – saving you time, money and frustration.
  • Get new employees up and running in minutes: Streamlined deployment enables new staff to plug in a fully-featured display phone or access the system via their smartphones.

Learn more about Cloud Communications

Digital advances are transforming business operations.  Check out Cloud Communications for Dummies, Mitel Special Edition, which explores how the world of business communications is changing.

Click here for your FREE ebook

Ready to learn more?  Contact us today at (703) 321-3030 or info@tcicomm.com.

 

 

 

 

 

 

 

Thunderstorms deliver seasonal reminder to assess your Business Continuity plans with TCI

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How Business Continuity planning with TCI helps protect your business…

First, our experts perform a thorough gap assessment to identify risks, threats and exposure before it’s too late. Then we recommend solutions and action plans to enable you to mitigate and effectively manage a crisis.

40% of small businesses who experience a disaster never recover.

TCI’s cutting-edge Disaster Recovery solutions are tailored to help protect your entire technology environment – from data and applications, to office computers, mobile devices, networks and phone systems.

Will your business continue to operate when disaster strikes?

Here’s just some of the ways TCI’s comprehensive approach helps you safeguard what counts…

  • Determine appropriate risk reduction strategies, remedies, and alternatives for critical systems and networks, including affordable ways to address voice and data protection measures like off-grid power sourcing and secure off-site storage.
  • Enable a remote work program that can keep your business open when your office is shut down during an emergency.
  • Avoid critical data loss or recovery delays dealing with missing databases, disrupted systems, networks and more.

Make sure your business stays connected when disaster strikes. Contact us today at (703) 321-3030 or info@tcicomm.com.

 

 

Hey, did you know TCI specializes in Building Networks for fast, reliable Broadband, Voice & AV connections?

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On schedule and within budget… 

When you need to manage a new building, a renovation or a campus addition, our experts will design, manage, install, support and maintain the entire infrastructure.

We work with you every step of the way….

TCI has decades of experience building networks you can count on. Our team ensures a successful infrastructure deployment, upgrade or expansion that will support all your Voice, Data, Audio-Video and Surveillance needs.

  • Design – build Solutions
  • Structured cabling: fiber, copper, riser, backbone
  • Network Access: MPLS, Internet, Trunking, Broadband
  • Network Backbone:  Switches, Routers, POE
  • Network Security: Firewalls – Purchased or Managed
  • Wireless Networks:  Secure Corporate & Guest Managed Wi-Fi
  • Sound Masking / Paging
  • Emergency / Mass Notification: Premise or Cloud Based solutions
  • CCTV – Entry Access Solutions
  • Conference Rooms: AV & Video Conference Solutions

Engage us before your building plans have been finalized. We’ll ensure that all network requirements are included in the plans, saving you money by avoiding change orders later.

Learn More

Ready to speed up your business?  Contact us today at (703) 321-3030 or info@tcicomm.com.

 

 

 

 

 

 

 

Introducing the MiVoice 6900 series of Premium Desk Phones

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The Next Generation of Seamless Communications is Here…

Breathing new life into the desk IP Phone, Mitel has just announced their new 6900 Series Business Desk Phones – shedding the dreaded Handset cord and adding a great array of new features like Integrated Bluetooth Sync with Smartphones and high resolution color touch displays.

We don’t think the desk phone is going away any time soon, and neither does Mitel.

Automatically pair your smartphone as soon as it’s in range …

  • Secure, Shared access to contacts – make and receive your personal calls – handoff from smartphone to desk phone & back
  • Wi-Fi connectivity untethers the desk phone
  • Charge mobile devices directly from desk phone
  • Use your standard Bluetooth headset for business calls

With crisp, color displays and crystal clear audio quality, the MiVoice 6900 IP Phone series enhances your smartphone’s capabilities. Ready for simples, seamless mobile integration?

Contact us today at (703) 321-3030 or info@tcicomm.com.

Check out Mitel’s new MiVoice 6900 series Premium Desktop Phones here.

See It to Believe It

 

TCI Advantage – Combining People, Process and Products to deliver Unmatched Satisfaction

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Designed to exceed your expectations, TCI Advantage combines Managed Services with Security, Networking, Hosting and UC solutions  – all customized to connect, protect and support your business. What sets our solutions and client approach apart is our combination of People, Process and Products…

People:  For 36+ years, it has been our professional staff, culture of putting customers first, getting to know their business and exceeding expectations that has served our clients so well.

Process:  No one understands networks better. We anchor every engagement with a unique pre-deployment Network Health Assessment and TCI Onboarding Process.

Products:  Industry-leading Voice products and UC solutions can run on our hardware or on your servers. When the timing is right to expand, you can do it on your terms.

TCI’s comprehensive portfolio is designed to cover every aspect of Business Communications, Networking, Infrastructure, Security and Support…

  • TCI Host: Our Enterprise-class Cloud Communications Solution features UCaaS, bringing together the power of Mitel’s VMware-supported, feature rich software into a high availability Cloud environment. Paired together, this solution delivers the flexibility and reliability of the Cloud with all the advanced UC features you need to connect your business. Learn more
  • TCI Connect: Providing a three-pronged approach combining our comprehensive Net360 Network Assessment, Remediation & Onboarding Process, and SLA-based Maintenance and Network Monitoring, we ensure your Network Infrastructure is not only ready for your deployment, but will operate as expected for years to come. Learn more
  • TCI Manage: We release you and your overburdened teams from day-to-day network monitoring, backup, reporting and management tasks. At the same time, we’ll increase the performance of your network – while uncovering savings too. Learn more
  • TCI Secure: Rest easy with our multi-layered security solutions. We manage a broad array of Next Generation Firewall and Management products from SonicWall, End-point Security from Cylance, as well as Patch Management, Wireless Security and Backup/Recovery from industry leaders. Learn more

We stand behind our products and support. In fact, TCI ensures every client engagement exceeds expectations… guaranteed! Learn more about TCI Advantage today. Contact us at (703) 321-3030 or info@tcicomm.com.

A Message from the CEO

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For more than 36 years, we have been providing superior products and customer service and from time to time, we expand and refine what we do… always on the lookout for ways to better serve our current and future customers.

Today, I am proud to announce the launch of our newest offering we call the TCI Advantage. At its core is our focus on People – Process – Products.

We started with a superior suite of Unified Communications, Networking and Security Products and Services, combined them with a fully trained, customer focused and experienced Staff of professionals and wrapped that with a Discovery and Assessment Process that ensures EVERY client engagement exceeds expectations…GUARANTEED!

And if that weren’t enough, the TCI Advantage also offers financial and operational models that will fit almost every need – Rent, Lease, Purchase – Cloud, Premise, Hybrid – Fully Managed or Self-Managed

So, I would like to personally invite you to review the new TCI Advantage section of our website and then give me a call or email to discuss the TCI Advantage!

Tom Cornbrooks, President and CEO