TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.
AI and Your Phone System… The Good, Bad and Ugly
/0 Comments/in Blog /by MarketingWe expect the evolution of AI to be as earth-shaking as the creation of the semiconductor, the personal computer, the Internet, and the mobile phone. AI will change the way people work, learn, travel, get healthcare, and communicate with each other. Evolving phone systems will be just one aspect of its far-reaching influence as AI […]
Winning the Race – 3 Reasons You Can’t Let Your Communications System Fall Behind
/0 Comments/in Blog /by MarketingLike winning athletes, high-performance companies are always looking for new capabilities to help them beat the competition. We’ve all watched high-performance athletes lose a race by mere fractions of a second. It’s heartbreaking because whatever the margin, it meant the difference between winning and losing. The business world isn’t much different. Competition is extremely tight […]
Shields Up in 2024 – Recommended Cybersecurity Guidance for DC Region Organizations
/0 Comments/in Blog /by MarketingAs the nation’s cyber defense agency, CISA helps organizations prepare for, respond to, and mitigate the impact of cyberattacks. CISA’s Shields Up campaign is a heads-up to every organization—large and small— to adopt a heightened posture when it comes to cybersecurity and protect your most critical assets against disruptive cyber incidents. Important recommended actions to […]
Contact Center 101 – Understanding the Basics
/0 Comments/in Blog /by MarketingThere are plenty of companies that manage lots of customer interactions that could benefit from today’s contact center solutions, yet they’re not looped in on what’s available today. If you’re one of them, your business could be missing out. What’s the Difference between a Contact Center and Your Organization? A call or contact center is […]
Mitel Delivers New Tools for Users of Microsoft Teams
/0 Comments/in Blog /by MarketingOne of the most startling statistics to emerge from the pandemic had nothing to do with communicable illnesses but rather with communications between businesses. In 2020, from March to June, the use of Microsoft Teams grew by 894%. And, between 2021 and 2022, the number of Teams users rose from 145 million to 270 million. […]
DC Region’s Extreme Weather & Stronger Storms… Protect Your Business with Cloud & Business Continuity Planning
/0 Comments/in Blog /by MarketingTCI’s cutting-edge Disaster Recovery solutions are tailored to help protect your entire IT environment – from data and applications to office computers, mobile devices, networks, and phone systems. Will your business continue to operate when disaster strikes? Here are just some of the ways TCI’s comprehensive approach helps you safeguard what counts: Determine appropriate risk […]
Connecting Healthcare Providers with HIPAA-Compliant and Cloud-Based Communications
/0 Comments/in Blog /by MarketingAs a local technology leader, TCI is committed to delivering the best HIPAA-compliant healthcare communications tools for your facility. The entire healthcare industry underwent a rapid digital transformation due to the pandemic and continues to evolve as the world changes. Telehealth, remote treatments, and virtual patient services have grown in popularity, enabling patients to receive […]
TCI Host Service – Customized Contact Center, Team Collaboration & Business Communications
/0 Comments/in Blog /by MarketingEmpower your people to serve your customers better For a single, low monthly price, you can upgrade old phones to advanced mobile-enabled desktop phones and use Mitel’s award-winning capabilities to dramatically improve your Customer Experience. Cloud communications isn’t an all-or-nothing endeavor There are several deployment models to choose from depending on your business’s unique situation, […]
Simplify the Banking Experience to Earn Customers for Life
/0 Comments/in Blog /by MarketingIn the DC region’s highly competitive financial services industry, banks must ensure customers enjoy an easy and efficient experience at each journey stage. There’s simply too much risk that poor experiences will tarnish the bank’s reputation, turn away customers, and harm the bottom line. Today’s communications solutions and technologies empower banks to break down unnecessary […]
Safeguard Your Customers and Data with Advanced Unified Communications Security
/0 Comments/in Blog /by MarketingThe bad guys will not stop… Cybersecurity challenges are never-ending. This is a big concern in virtually every industry, especially those where most interactions have gone digital to meet customer preferences for self-serve and engagement through the channels they prefer – at the time they want. While this is convenient for customers, it has created […]
Prepare for Tomorrow… 5 Steps to Future-Proof Your Workforce
/0 Comments/in Blog /by MarketingWhat technology and skill sets can you invest in today that can help your employees successfully meet the challenges of the future? Follow these five steps to engage your employees and ensure your business is ready for whatever comes next. 1. Practice Curiosity You and other decision-makers at your company have probably spent a lot […]
Position Your SMB for Success with the Latest UC Capabilities… Connect Your Employees & Customers
/0 Comments/in Blog /by MarketingAs we look toward the new year, small business owners have a lot to consider… After navigating a global pandemic and high inflation, small business owners know they need to be ready for the next unexpected business disruption. Customer expectations have reached an all-time high, and delivering an optimal customer experience has become more critical […]